Hello From what I gathered only users with the knowledge_admin (or admin) role can attach a KBA on a m2m_kb_task. There is an OOB ACL controlling this. What would be the best approach to let agents attach existing KBAs without knowledge_admin role?In...
Currently when I open walk-up location queue in workspace I couldn't able to find the "Abandon All" button. Appreciate your help. Thanks in advance
On here is it possible to write a condition so that only members of a group can view the button?
Is there a way you can set a quick link to show for everyone? As they are personalised currently and want to put some on there that everyone can see?
In the workspace you can click the plus and it presents you with options of a ticket you want to open. I want to remove new change request and new problem. How do I go about doing that?
Does anyone know how to hide options in the blue sidebar in SOW?
At a glance icon not showing in Service Operations Workspace only for Type Walkup. Request if you have any inputs.
We are currently working on a Knowledge management project and reviewing how agents can effectively access SOPs documented in KB and attach them to the incident, catalog task, or case via Agent assist in Service Operation workspace or HR Configurable...
Hi,I want to change the form headers that appear in the Service Operation Workspace for the different lists in the CMDB (attached images below). SOW is primarily where they will be working currently. From what I understand, I need to create a record ...
So currently on an interaction record when you click on 'create a request' it takes you to the service catalog to order something. Which I want to change.However I want this that when clicked it takes you to the sc_request form to fill in and submit ...
I want to change font for the fields on form in workspace.
Hi,Previously, we are having search functionality enabled for Global, CSM, Case agent workspace and Service Operations Workspace.But unfortunately, after upgrade we aren't having these functionalities enabled. Instance is now having Global search onl...
Hello,1. I customized normal change work flow on change policies and approvals in default view and it is working as expected in default view,customizations1. If conditions2. peer review process based on assignment groups3. Percentage of approvals in ...
I'm trying to create quick action and quick action parameter for Agent Chat in Service Operations Workspace.I want the agent to be able to search for a catalog item and when they select and enter it adds the link to catalog item to the chat for user ...
Hi @Ankur Bawiskar , I have a Ui action called "Create Reimage incident" on the related list to create incident by selecting the configuration item (CI's Affected table) as below.Ui action and script : script include which is called in UI action:...
