Visualization on Custom Configurable Workspace Landing Page

donrb5
Tera Contributor

‎08-01-2025 01:42 PM

On the Service Operations Workspace (SOW) Landing page there is a widget for Incident SLAs. We like that representation and would like to use it on a custom Workspace Landing page developed by our vendor.

 

However, they are stating that the visualization , as it appears on the SOW page (to sort my SLA), cannot be reproduced on a custom built Configurable Workspace page.

 

donrb5_0-1754080901559.png

 

 

Can anyone confirm this is true or not? If it is not true, can you provide the info/settings to duplicate this visual (sort by SLA).

 

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Maik Skoddow
Tera Patron
Tera Patron

‎08-02-2025 08:44 PM

Hi @donrb5 

 

If your vendor is stating it is not possible, it is likely due to a lack of familiarity with UI Builder or a misunderstanding about widget scope. ServiceNow’s own tutorials and community frequently cite that any prebuilt SOW widget can be recreated in a custom workspace, though it sometimes takes some configuration effort.

 

Maik

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