Workspace

[shivani42]

Hello All,

I have a requirement where all the records for incident list in service now operation workspace should be opened in Details tab by default. But it is getting opened in overview tab by default right now. Can someone please help with this.

Thanks, 

Shivani 

[Haseeb-Ahmed]

Cool, so mostly SRP version of sow record page "name - Record(SRP Record)" is getting used.

1. In SRP page, tabs are divided into 3 page collections/Extension points

SOW - Record tabs left

SOW - Record tabs middle

SOW - Record tabs right

2. Now, if you want to change order of tabs within a page collection then you may go to sys_ux_app_route and change order of your page.

Or if you want to change order of tabs across page collection then you may go to sys_ux_app_route and change extension point

Refer screen shots

Please accept solution and mark it helpful if it answers your query.

Thanks,
Haseeb Ahmed

[madhuri15]

I changed the order to 1200 and other values , but nothing has been reflected in the workspace tabs.

[Haseeb-Ahmed]

Please change extension point field to "SOW - Record tabs middle" (refer screenshot)

If still it is not working, please send screen shot of record page variants similar to below

Please accept solution and mark it helpful if it answers your query.

Thanks,
Haseeb Ahmed

[madhuri15]

Hi Ahmed, 

It worked for me after changing the extension point, Is it ok to change the extension points ?

Can we swap the tabs based on the condition? I mean normal incidents should have "Details" tab as the first tab, whereas Major incidents should have "Overview" tab as their first tab. Is that even possible?

[Haseeb-Ahmed]

1. We can change extension point as per our custom use case

2. Dynamically changing order of tabs not possible as of now