Service Operations Workspace - My List - remove 'Share'
Can anyone provide instruction on how to remove 'Share' from the pop-menu off of the 'My Lists' menu in SOW? See attached image.
Forum Posts
Create incident UI action on express view work as same action as "Quick Incident"
In Express View List, I need to redirect "Create Incident" action to the "Quick Incident" UI action which is available OOB, How should I do this?Or How we can modified the general actions mentioned in attachment
has anyone added "affected Ci" option in service operation workspace on outage table?
Hello community members, has anyone added "affected Ci" button in service operation workspace on outage table (related list)? I followed this article , but it didnt work on SOW. Ideally , it should have been present by the system, but not sure why th...
Resolved! Complete button Visibility in SOW view
Hi Experts! I have a requirement to restrict visibility of 'Complete' button to 'XYZ' group members from resolved problem records.I did modify the OOB 'Complete' UI action & added the below code in the condition field. && (gs.getUser().isMemberOf("X...
Resolved! Contextual side Panel - Can you set a default or change the icon order?
We'd like to change the order of the icons in the side panel if possible? We'd like to get agent assist at the top or as the default. Is that possible? All I can find is the Article but I cannot find an SRP Record in step 3.https://docs.servicenow.co...
How to hide the UI Action in the SOW Split Button
Hello All We need to hide the Split button if the record is NEW. In that split button we have around 4 UI Actions.We need to hide the Split button without updating the UI Action. Thanks
Resolved! Attaching a Knowledge Article to Work notes rather than Comments
I am trying to change the Attach article mapping for SOW for Incidents. I have gone into Contextual Search > Table Configuration > Incident. I have gone into all of the following highlighted records and updated the Attach note field to "work_notes". ...
Custom theme for Service operation workspace
Hi Team, Can some one please guide on how to change the theme for the SOW without changing the whole theme of Next UI framework? I just want to change the theme of SOW. Thanks
SOW lists looks different for admin and itil users, behaviour is different
Hello all, I have an issue on SOW lists after Xanadu Ugrade.For users with admin role the lists in SOW are shown correctly, but for users with ITIL role the layout is not the same and wrong. See it on attachments.The behaviour of the list views are f...
Resolved! Display "New" button in "Service Operatons Workspace" for users with problem_maanger role only.
In "Service Operations Workspace", I need to display the "New" button for users with problem_maanger role only, otherwise the button should be hidden or disabled.
Resolved! Service Operation Workspace - Upcoming Tasks - Change Tab Title
Hello everyone, I am customizing SOW landing page. One of the requirements I got is to change the Upcoming Tasks section, as they want to show upcoming tasks for Today and This Week, rather than tomorrow. Is this possible? I do not find any guide or ...
Service Operations Workspace search for Knowledge Articles displaying results inconsistently
When viewing incidents in Service Operations Workspace, and typing KB numbers into the global search bar at the top right, it is not consistently displaying the results the same way. Sometimes it takes me to the specific version (appears like the dra...
How to add filter in the "POP UP" window of the Interaction form
Scenario 1:When opening an Interaction record and clicking the "Associate Record" UI action, all Incidents are displayed in the pop-up window by default to all users except one group/user(e.g.Abel Tuter) Scenario 2:When opening an Interaction record ...
SOW - Is there a way to set a default quicklinks for all users?
Hi Guys, Is there a way to set default Quick links in the Service Operations Workspace for all users? Thank you in advance.
How does one edit the start and end date for an on-call rotation in SOW?
My customer has asked me to make these dates editable: These are in SOW, Teams, Schedule, Edit Schedule, Members, then click the pen on the rotation: I'm clear there's a reason they're not editable there, but I need to tell my customer how these da...
