Added the role to enable users to see the Services Dashboard in SOW. Sadly users with evt_mgmt_user cannot see the Edit Form icon () or List Filter icons. I cannot find anything on this in ServiceNow Support or the community. Screenshot shows the ic...
The attribute 'Editable' is read only on the Express List View table [sn_sow_exp_app_view]. Having the configured views editable in the Express List is something really desirable to Event Management Operators, because it is really useful to use the f...
Hello, I have created a new service catalog and I want it to display when I select the "Create Request" button on an incident record. How can I change the catalog reference in the "Create request" button in an incident record?
Hi Connections short description: Update the Impacted service field in alert table. as it is doing a count instead of showing the actual Name of the Impacted services In SNOW Demo - they are showing the alert table. where the field "impacted Services...
Hi Team I am new to service now and i would like to know if it is recommended to adpot service operation workspace for service desk team as we are currently working with the classis views. How long it will take to configure and provide training for t...
Hello all, I am seeing an issue where Knowledge Gap records in the kb_feedback_task table are being closed out when the related INC record is Closed. How is that happening?
Hi, I have created a custom workspace with a landing page , list pages etc. There are some reports, KPI components configured on landing page. When an agent logs in to the instance, is it possible to show the landing page of custom workspace instead ...
I would like to know how to set the list view for the Service Operation Workspace column. When I click on Service Operation Workspace > Home > Your team's work > catalog tasks assigned to your team, a list of sc_task appears at the bottom of the scre...
In the SOW and native view in the problem form after submitting the form we can see many buttons like follow, delete etc. I want to give hint for follow button. But i can't find it.
Hi Team,What are the possible reasons UI Actions can be hidden in a Workspace form?Here’s the scenario:When users navigate to an approval record in Service Operations Workspace, the Save and Delete buttons are hidden. Interestingly, this happens even...
Hi Everyone, My name is Eric, and I’m a Product Manager here at ServiceNow. I’m reaching out today to ask for your guidance. I’m currently working to create a short new document that communicates what Service Operations Workspace does, and the v...
Goal: Configure "On Hold" UI Action in Service Operations Workspace Trigger ConditionUser Role: FulfillerWorkspace: Service Operations WorkspaceIncident State: In ProgressUI Element: Show a button labeled "On Hold" Action on Button ClickUpdate the In...
Hi all, We're looking to add the Additional Comments journal field to the Compose section on the Service Operations Workspace for SCTASK records. Our intention is for fulfillers to be working out of SCTASK records, rather than the RITM, and it would ...
Hi Team,I have a quick question. I’m trying to configure the Compose Email action in Workspace so that the To, CC, Subject, and Body fields are pre-populated by default.This is the UI Action - Compose email function onClick(g_form) { var LEGACY_EMAI...
Does anyone know how you can edit the PIR that is displayed in the Service Operations Workspace when a Major Incident is resolved. It's obviously different from the one shown in the Major Incident Workbench. We'd like to add additional sections to it...
