Hello @Ankur Bawiskar,In SOW workspace I have added ITIL Dashbord where if i open any record from that dashboard it should open in same SOW page tab. But instead of opening it in same SOW tab it is redirecting to New window. Requirement should work l...
Hello,I have enabled the Repair SLAs UI action on the Service Operations Workspace, but it's not behaving as expected when someone click the UI action. Please see the below image - Thanks in advance!
Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:
The privacy consent page that pops up once new user is logged in is failing my ATF tests. Is there a workaround to handle it?
Hi everyone,I’m facing an issue in the CSM Workspace related to group display when using the grouping by cell option.In the default list view, all 22 groups are displayed correctly, including the (empty) group. In the Workspace, the counter shows 21 ...
I am going to this link https://info.servicenow.com/LiveOnServiceNow-ITSM?cid=losn:com and I am checking the box for Service Operations Workspace Academy (Monthly Webinars) and filling out the form and submitting it. It goes to the next page that sa...
Compose email having attachments but those attachments are not listed in attachments related list in workspace Kindly someone help with what is issue here Thankyou
Hello All,I want to understand which property or what configuration makes the itil users to land on Service operation workspace i want to understand this.@Ankur Bawiskar any idea?Regards,Debasis
Hello All, I want to understand which property or what configuration makes the itil users to land on Service operation workspace i want to understand this.@Ankur Bawiskar any idea?
Hello Where i can update the list layout for this?@Ankur Bawiskar any idea on this?Regards,Debasis
In platform analytics, when I click on a visualization it opens the list view in a new tab. However, in SOW for the same data visualization, it will have the list appear below the visualization. I tried changing the chart interaction action to Go to ...
We are trying to remove Visibility of the new button on the interactions list as per the attached screenshot for a specific role, i have tried checking the UI action as well as the declarative actions as SOW uses declarative actions but could not see...
OOB, Guidance: Copy resolution, will copy resolution notes and resolve incident. The action maps to a subflow: Copy resolution. In this subflow, it just set Parent Incident and Close notes. It doesn't set state to resolved. But actually it changes st...
Hi, I would like to ask if it possible to use the "Add Sort" filter in the Service Operations Workspace as I need to sort a Ticket by it's priority and urgency in which the newest record comes first? Thank you
Hi Team, I need to hide all the top case form buttons and contextual side bar attachment from HR agent workspace based on users assignment group. if user be not be the part of any case assignment then only the button and attachment should not be visi...
