The mehtods of g_form.getElement("field_name"); and field.setAttribute('placeholder', "hint for the field"); in onLoad client script work well for Core UI, but why this doesn't work for Service Operations Workspace? What are the correct methods to b...
Hi all,In Service Operation Workspace, when I search and get RITM results, the table shows the Name / Catalog Item as the title. I want it to show the Short Description instead.Is there a way to configure this or override the title field in the searc...
I have a number of record lists defined in my 'Default Lists' in Service Operations WorkspaceWhen I use the link icon '' to copy a link to this view and use the link.It opens in the 'My Lists' frame rather than in the Default Lists' frame. It has the...
I’m working on enabling Agent Assist in a custom workspace for one of our tables. Here’s what I’ve done so far:Created a new record in cxs_table_config (Table Configuration) for my custom table.The configuration is for Knowledge Articles.After this, ...
Hello, I'm in Yokohama version. While in Washington I was able to create and edit a new list in Service Operation Workspace, after Yokohama upgrate the "edit" action is disabled on lists created by me.I am not even allowed to add/remove columns.Any i...
HiI have a form in workspace. I want to hide this section, I was not able to find section name in UI policy. How can I hide the form section that works in workspace? Kindly assist
I have configured a Category → Subcategory dependency in the dictionary level. for the SOW Problem Overview section. However, the dependency is not working in the SOW Overview UI. The same dependency works perfectly in the Problem Details tab in SOW ...
Hello everyone, We had the following requirement from the client to build the notifications according to the below template. The issue that we encountered, is that when dark mode is enabled, the email notification that was sent and is displayed in ...
HelloI need to reuse the existing "NEW" UI action on the related list on the workspace. So instead of showing only on the classic interface, I also want it to be shown on the SOW.This is my first time doing this. I noticed there's an option in the UI...
Hi all- Question...we are having an intermittent issue that I'm wondering if anyone else has seen/experienced:User is in a tab with an active IncidentUser makes updates to the data in the record (field text/work notes/etc.) and does not save the reco...
In Workspace, how can I get the count of open main tabs
Hi,any tips on how to add a new global view in service dashboard in SOW? Thx
In SOW, I'd like to add some custom fields to the bottom of the details section of the main knowledge article view (the "fancy" one that shows the rating and feedback options, etc).Judging from the UIB documentation for the Knowledge Content componen...
We have SLAs on incidents but not incident tasks but we'd like the person working the incident task to stay aware of the SLAs on its "parent" incident. When in SOW, on the incident itself, there is a nice display of the SLAs on the Record card in the...
Hi All, I have created a Platform Analytics dashboard. I have added List - Simple element to the dashboard. I have created filters on the dashboard and this list should follow those filters. Everything is working as expected. But when I open the reco...
