How to Hide the new Button in service operation workspace
Hey Team,Hope you are doing good.Can anyone guide me how I can remove this New button for the Task. Let me clear you these are not RITM related Task
Forum Posts
Resolved! How to hide the Create Change button on the Interaction form in Service Operations Workspace?
Hi all,I’m trying to hide the "Create Change" button from the Interaction record in Service Operations Workspace. Has anyone done this before or knows the best way? Any guidance would be really helpful. Thanks! Tags: service-operations-workspace, S...
Workspace- Edit records from the list
Hi, How can I change the layout of the edit window when editing multiple records from the list?The current layout is based on the form layout, but I would like to modify the display in the edit view.
Search for record (Magnifying glass) not showing on reference field in a sctask in the SOW
In the SOW, the "Search for records" magnifying glass icon is not showing for reference fields on catalog item tasks. They do show on the RITM, however. How do I correct this, or is this a defect? We are on the latest version of Yokohama and I built ...
Resolved! We want to change filters on a my list without deleting the list
We are trying to help users adopt the Service operation workspace because it makes there work easier. But 1 on of the things we hear is that when you make a list of your based of one of the standard list and you save it, but then you want to change ...
SOW - Need change modal when create change via problem
Hi Team, IN SOW, We have problem list where we have a section called fix tasks when we move state to fix in progress.When we clicked on new, its directly open a normal change record instead of change modal which asked which type of change we need (em...
Shift card display options for SOW
For on-call scheduling, when the user selects the teams icon, is it possible to only show groups that have on call shifts? Similar to how shift cards display when you select On-Call Schedules?
Audit workspace
Under audit workspace navigate to engagement.Under engagement entities related tab there.I am trying to add auditable units under entities we have entities tab.there is a option add auditable units.its not populating no records after clicking there.I...
Audit workspace
I am trying to add auditable units under engagement we have entities tab.there is a option add auditable units.its not populating no records after clicking there.Is it required sn_audit.admin role ?
Unable to identify the Recommenations table for interactions and incidents in SOW
Hi Team, We have a requirement to exclude the Policy KB articles from Recommendations for both Incidents and Interactions in SOW.We are unable to identify where to update the configuration for exclusion of Policy KB articles from Recommendations for ...
Resolved! Service Operations Workspace Lists - Add catalog task variables
Hi,With Zurich users are now able to create lists in the SOW and filter on catalog task variables. However, it does not seem possible to add these variables as columns.Am I missing something?
Pass dropdown value to form in Workspace
I am working on a ServiceNow Workspace and need guidance on passing values from a dropdown to a form.Requirement:I have created a custom table application that stores application details.In Workspace, I added a Dropdown component that displays the l...
Resolved! How to create a variant from UI Builder for attached UX Macroponent
How to create a variant from UI Builder for attached UX Macroponent I want to copy attached record InformationUX Macroponent Definitions | ServiceNow
Continue button is not working when we import the file through upload new version in KB table in sow
Hi Team ,I wrote the script to import the file when we click the upload new version ui action (Knowledge table) in sow, and functionalites wise it is working fine file is attached too, however continue button is not working code : function onClick(g...
Field changes not showing in SOW
Hi everyone,We have the assigned_to field on the computer table and the change to this field wont show in SOW but it's showing in the legacy view. We are out of ideas how to fix it and the field is included in the activity filters...Anyone can help?
