Here's the challenge
Can you answer these true-false questions about the Now Platform? Short answers (“T” and “F”) are listed at the end of this blog, but if you want explanations, click the link at the end of each question.
- Nearly all clouds today—except ServiceNow—are built on a legacy construct called a “multi-tenant architecture,” where your data is co-mingled with that of other customers. Click here for answer.
- The Now Platform can be used as a development environment. Click here for answer.
- Roles in the Now platform are pre-defined and cannot be added. Click here for answer.
- The 32-character, globally unique ID used for each record in the Now platform is called a core ID. Click here for answer.
- Flagging an article in a knowledge base puts it in the queue for retirement. Click here for answer.
- A field’s dictionary name is a user-friendly name that appears in the user interface. Click here for answer.
- Table extension is used for tables that contain similar data. Click here for answer.
- Favorites cannot contain filtered lists. Click here for answer.
- Users can perform system functions—such as creating or updating an incident or change request—by email. Click here for answer.
- According to the ITIL (Information Technology Infrastructure Library) framework, the purpose of change management is to make sure all changes to the IT infrastructure are approved and tracked. Click here for answer.
How did you do? If you have gaps in your knowledge, read on:
A great way to come up to speed quickly or fill in holes in your knowledge!
These tidbits—and lots more essential information about the Now platform—are presented in the ServiceNow Foundations Videos collection on the Community. The collection was designed specifically to introduce new users to the Now Platform. We’ve recently updated many of these videos to the London release. Those that weren’t updated—because the user interface hasn’t changed and they’re still accurate—will be updated, as needed, for future releases.
Here’s an illustration of base tables from the table extension discussion in Getting Started | Tables, Records, and Fields:
The videos in this collection are grouped by topic into series:
It takes about 3.5 hours to watch all videos in the collection, but you can view them one at a time or in small batches. It’s the perfect activity for when you have a few minutes between meetings or just need a break from your regular work.
This collection also appears as the ServiceNow Foundations eLearning course on the ServiceNow Training and Certification webpage. It’s recommended as a prerequisite to the ServiceNow Fundamentals course. When you take the Fundamentals course, the assumption is that you already know the material presented in the Foundations eLearning course. These videos may also be helpful as a review if you’re preparing to take the ServiceNow Certified System Administrator exam.
Did you know?
Clicking SHOW MORE in a video’s description on our NowSupport channel in YouTube ...
... displays a linked topic list (if available) so that you can skip directly to the topic you want?
For more information
The Foundations collection is available through any of these resources:
- The ServiceNow Foundations Videos collection on the Community
- The ServiceNow Foundations Videos playlist in our NOWsupport channel on YouTube
- The ServiceNow Foundations eLearning page on the ServiceNow Training and Certification site
Answers to the challenge: 1: T; 2: T; 3: F; 4: F; 5: F; 6: F; 7: T; 8: F; 9: T; 10: F.
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Behind the scenes here at ServiceNow, the Knowledge Management and Multimedia teams work closely with subject matter experts to deliver critical information to our customers. We’ve found that certain topics come up frequently, in the form of best practices that can help you keep your ServiceNow instances running smoothly. This series targets those topics so that you and your organization can benefit from our collective expertise. If you have a best practices topic you'd like us to cover in this series, please let us know in the comments below.
To access all the blog posts in this series, see our NOWSupport best practices series list.
