As well as new products and applications, the ServiceNow San Diego release includes fixes and enhancements for existing products. New San Diego release versions are released throughout the year.
The Next Experience UI is one of the biggest changes implemented in the San Diego release. Next Experience Unified Navigation gives you everything you need to navigate between the items you use within your instance, receive notifications, and customize your preferences.
By default there is a user preference property called 'glide.ui.polaris.use', this property when set to true. Enables the polaris experience for all users by default
What if you wanted to switch on and off the Next Experience UI, for certain users. Fortunately ServiceNow provides, a way to do this via user preferences. For example, let says one of your business outcomes is too switch off, Next Experience UI for a single user called called 'John Smith',
The following steps will take you through the process.
1. Navigate to the User Preferences table (sys_user_preference.list).
2. Open up the existing glide.ui.polaris.use user preference record.
3. Make sure the User Preference record has the following values, then click insert and save
Description: Enable the polaris experience for all users by default
User: *Select the user, that you want to switch off the new UI for e.g. 'John Smith'
Name:glide.ui.polaris.use
Value: false
Type: String
System: empty (unchecked)
4. Right click on the header and select 'Insert & Stay'
The next time the user logs into a new session, the changes will take effect and the user will, not see the new Next Experience UI.
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