add item to existing request

[SME]

Hi Everyone,

Have a question, trying to use GlideappCalculationHelper         to add 2 request item to an existing request but my script doesnot seems to work... It is not creating additional items. Can anyone help on this or give anyother way of doing it. I used this link https://community.servicenow.com/thread/184740     .Below is my script :-

function onAfter(current, previous) {
   if(current.variables.bundle == 'corporate_standard') {
   for(var i=0; i<2; i++) {
   // add item to current request
   gs.log(current.request);
   var reqHelper = new GlideappCalculationHelper();
   reqHelper.addItemToExistingRequest(current.request, '039c516237b1300054b6a3549dbe5dfc', 1); // 1 is the qty
   reqHelper.rebalanceRequest(current.request);
   gs.log("hi");
   // update/add values to variables on item
   var grReqItem = new GlideRecord('sc_req_item');
   grReqItem.addQuery('request', current.request);
   grReqItem.addQuery('cat_item','039c516237b1300054b6a3549dbe5dfc');
   grReqItem.query();
   if(grReqItem.next()) {
   grReqItem.variables.u_test = 'true';
   grReqItem.parent = current.sys_id;
   grReqItem.update();
   }
   }
   }
}

[SME · Accepted solution]

I finally found the problem...This script should be written in after business rule on sc_request.   I was writing it on sc_req_item thats why it was not working.

Thanks.

[priisholm]

Hi Mansi

I think I can use some of your solution above. But not quite.

Could you please take at look at this: Add item to an existing request

..and see if there you have more hints for it.

Thanks in advance

Soren

[FinToy]

Can you please advice how to use this in Requested Item workflow? Based on user selections, I need to add certain items to the Request and this looks promising. Thanks!

[mak1A4]

If you're looking for a way to achieve this with the CartJS API have a look at this Article:

https://community.servicenow.com/community?id=community_article&sys_id=0585e0a71bc98554cdd555fa234bc...