Advanced Reference Qualifier not working in Portal for Catalog Item

[Waleska]

We have a variable set that asks for a Building location (type of Reference) then we ask users to select a Floor (also type of Reference).

For the Floor variable I did the following in the Advanced Reference Qualifier:
javascript: 'u_building_locationIN' + current.variables.building_location;

This is working on the non-portal view of the Item (so when I was using "Try It") it was working. However, in the portal view (customer view). It is not working. Floor shows "No matches found" consistently.

I did some research and tried the Script Include method, where the script include will have "return 'u_building_locationIN' + building;". Same issue, works when I use the "Try It" option, but doesn't work when testing via the Portal view.

I am guessing it is something simple that I am missing, but all the coffee in the world is not helping me figure this out.

[Willem]

I don't think so. Have you tried:

javascript: 'u_building_locationIN' + current.variables.<variable set name>.building_location;

[Waleska]

Same result. Works via "Try It", still not working via Portal. I am super stumped.

[Willem]

Just to be sure:

• Are you sure it is the same item? Can you check the sys_id in the URL?
• Did you refresh your screen/browser?
• Try clearing ServiceNow cache by going to yourinstance.service-now.com/cache.do
• Try in a different browser or incognito mode.

[Willem]

Can you also check if there is a Catalog Client script only running on Service portal/Mobile? Or Desktop only? That might effect this behavior?

[Waleska]

• Yes the sys_id is the same
• Tried clearing cache on browser/instance
• Checked Catalog Client scripts, there aren't any that should affect this behavior.