Advanced Reference Qualifier not working in Portal for Catalog Item

[Waleska]

We have a variable set that asks for a Building location (type of Reference) then we ask users to select a Floor (also type of Reference).

For the Floor variable I did the following in the Advanced Reference Qualifier:
javascript: 'u_building_locationIN' + current.variables.building_location;

This is working on the non-portal view of the Item (so when I was using "Try It") it was working. However, in the portal view (customer view). It is not working. Floor shows "No matches found" consistently.

I did some research and tried the Script Include method, where the script include will have "return 'u_building_locationIN' + building;". Same issue, works when I use the "Try It" option, but doesn't work when testing via the Portal view.

I am guessing it is something simple that I am missing, but all the coffee in the world is not helping me figure this out.

[asifnoor]

Hi,

under attributes, mention

ref_qual_elements = building_location.

This will ensure that the updated value selected in the variable building_location is passed to the reference qualifer.

[Willem]

Can you share a print screen of the Try now and Service Portal behavior?

Have you checked the System Logs in ServiceNow for any errors or info?

[Waleska]

Service Portal Behavior:

Try Now Behavior:

When I checked the logs, I didn't see any errors related to actions I was doing. Will try to see if I can get more info.

[Willem]

Do you get any results in the Service Portal when you remove the reference qualifier?

[Waleska]

Well. Looks like there is my issue. Nothing is showing up on the portal at all anymore. I will have to see what I broke in this process