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‎03-16-2021 11:49 AM
Dear Experts,
In Agent Workspace I want for a related list change the order of the fields which are displayed. In the backend I can accomplish that with List Layout. But how can I do that in Agent Workspace?
Thank you for your help 🙂
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‎03-16-2021 11:54 AM
You have to make the changes from list layout but select "View" as "workspace" , it will reflect on agent workspace.
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‎03-16-2021 11:54 AM
You have to make the changes from list layout but select "View" as "workspace" , it will reflect on agent workspace.
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‎03-16-2021 12:01 PM
thank you so much, I just love the community 😄
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‎06-02-2022 02:24 PM
I did this exact thing and there's no change to my List Layout.
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‎11-15-2023 02:05 AM
I had the same issue. I changed the List Layout on the related list for all existing views with no effect.
The clue is to change the List Layout for your table on the "list" and not on the "related list". For some unknown reason the workspace is using the "real" list instead of the related list. Maybe that happens if you created your own related list with a custom relationship.
