Hello, Does anyone know how to optimize the top result in AI search? I have tried creating a rule improvement rule but it's not working. So I have an existing catalog items: Email - Sample, Email - User Account, Email - Another User Account Basically...
I have seen this posted elsewhere but there wasn't any response, so I thought I'd post again with some additional examples. I'm experiencing problems with the REST step in Flow Design Actions in that it is corrupting the parameters making the URL pot...
Is there a new way we can auto-expand the Show Email Details section inside the activity log so the agents don't have to click it? There are a few old posts from 4-7 years ago with the same question where the solution was adding ($$("img[onclick*='A...
Hi all, Have started building out a number of Agent Workspaces for core IT modules and some custom applications as want to bring a new UI and feel to the teams. All is going fine, apart from the Timeline Ribbon Widget. It looks a cool concept, but an...
Hi all, I have started using the Import Set API and it seems nice so far, but really only for single records. I am using the insertMultiple part of it and that only returns this:Compared to single which returns alot of information. The sender of the ...
Hi AllAnyone able to set account expiration date from Orchestration? We are trying to set it from custom PowerShell activity but it is not working. Please find the below command we used.Our Target host is MID Server, AD server and MID server both ar...
Hi, I'm struggling with setting the height of the service portal banner image - the one that usually contains the welcome message and the global search. As of now, we don't want to show the search bar - it should just be the image, with no widget or ...
Is there current roadmap to upgrade the platform to ES6, or 7? I know Helsinki upgraded it to ES5.
I was recently informed by Now Support that UI styles cannot be applied to read-only fields, and for this 7-year-old known issue, PRB663205, "after carefully considering the severity and frequency of the issue, as well as the cost and risk of attempt...
Hi Team, We have a requirement wherein we have to replicate a catalog item in the same name for the customer. The new catalog item would be a refined one and the old one would be set to inactive. Both the catalog items have exactly the same name. The...
Hello,I have created a date picker in widget that will take input date from user. The date picked by the user updates a field in Approval table. But it is updating wrong date, it is updating one previous date like if I enter 24 it updates 23 in that ...
Hi All, I want to restrict Caused by Change and Change Request field should not have same change number. can you please help me on this. Thanks.Arun Pratap
Please point me in the right direction, a client recently upgraded from Rome to Tokyo and the MID Server has failed. MID-Server Record says the following:Reported MID Server version 'rome-06-23-2021__patch10-hotfix2a-09-02-2022_09-28-2022_1908' is no...
In AI Search Analytics, we want to view analysis of search queries in the EC portal. ("/ esc" )What are the appropriate roles to assign to users?・The following roles are required to view AI Search Analytics:.*Specifying this role does not display the...
Hello,I am new in exploring ServiceNow's password reset application. Although my organization's passwords are synchronized via a 3rd party integration, there are some cases where passwords in ServiceNow for admin and service accounts are configured i...
