Have just completed the upgrade of non prod instance from Rome Patch 9b to Tokyo.Running the Upgrade Preview showed 59 records predicted to be skipped and reviewing these they contained customisations. After running the upgrade there were 411 skipped...
Hi, I have created a data source record to connect ServiceNow with SAP HANA database. When I click on the related list - Test Load 20 Records, I am getting this error - ' Unable to load JDBC driver: com.sap.db.jdbc.Driver'. Attaching the screenshot o...
I am building an ATF test for a catalog item in our Service Portal. One of the drop-down boxes we have uses a reference qualifier to display choices to the submitter. Selecting it as variable value only returns the first 10,000 entries. We found out ...
Hi. I'm in the survey designer and I can happily add sections/categories within the survey, but there is no way to delete categories once added. The documentation mentions under "Create a category in the survey designer" that "You can click the X ic...
Hi All, Need help .!We have installed the new project workspace plugin sn_pw. in that my client requirement is need to hide the Resource option from the Classic Planning console. as show in the below attached image. Thanks in advance.
Hello, I have faced an issue I have not faced before. When I try to import an xml file to QA instance, that is dinied with below error.Skipping record for table sys_user_role and id <sys_id> - permission denied Because I am using security admin user,...
I have a personal Dev instance however, I am unable to see how I view ServiceNow in the standard menu format. My intent is not so much 'development' but rather to test out difference capabilities and possibly develop later if I see gaps. For instance...
I have a catalog item where I have to validate that 16 fields contain only numbers. Validation should be done onChange for each of the 16 fields. I can create a global UI script and call it from the 16 onChange scripts, however as I understand this...
How to show the Sub Categories on the Right side of the page when a Parent Category is selected? Currently, when you select the Parent Category(Hardware), we could see all the items of sub-categories. But I want to show only the Sub Categories on the...
Hello everyone, I'm currently implementing virtual agent in our service portal and I would like to load a topic once I clicked a button.I know that we can use this URL https://instance.service-now.com/$sn-va-web-client-app.do to load the virtual age...
We are going to retire a knowledge base and we're looking to move articles to another. Is there an easy way to do this without going through checking out, updating knowledge base and re-publishing the articles? I was thinking of maybe doing this via...
I am transitioning from Workflow to Flow and having difficulty with getting stages to operate correctly. In particular, I am unable to get a Request Cancelled stage to show up correctly when looking at the flow stage in a list view or in the portal....
Hello friends, i'm a beginner of the UI Builder and i want to know if there are any possibilities that you can duplicate a record already created on UI Builder. I saw that you can do it by using an UI Action, but it doesn't seem to work only on the U...
When reviewing the ACLs of an instance, we noticed that the role "itil" has full read access to the table "sys_encryption_context".We do not fully understand the reasoning behind this.Can anybody elaborate? Thanks a lot & BestDaniel
1- What are the OCR (optical character recog) capabilities of ServiceNow? 2- Are there 3rd party options integrated with NOW platform? 3- What are other options if we are trying to take paper "order forms (various formats and content)" and digitize t...
