Approval for manually added approvers not working

[Tadz]

Hi, I have a scenario here where:

The approver was manually added in the related list using the edit button then approved the request but the approval activity in workflow was not approved.

I added Itil user the approve the request.

But when I try to approve using the Itil user:

the approval for the administrator is still requested but it should be No longer required.

Also in the workflow its not moving. to approved.

But this would work if i reassign from existing approver to another user.

Is this to be expected in servicenow?

That manually added approvers approval will not reflect in the workflow.

but when reassigning existing approver to another one then approve it, it will reflect in the workflow.

Thanks,

Tadz

[Tadz]

Thanks a lot Kalaiarasan!!

[kiranbahl27]

Hi

My ad hoc approvals are working when I add a adhoc approval the Approver gets a notification to approval. What i am trying to do is Once the Approver approves the Approval I need a notification to go out to the person who created the add hoc approval that the ad hoc approval has been approved or rejected. Can you please help