Approval from 2 groups

[thalder]

How do I get approval from all users in both groups in Flow?  The below Flow only prompts for one approval and once approved, then it moves on to the next section and never prompts the 2nd group.

[Dr Atul G- LNG]

Hi @thalder 

May i know why you are creating approval on Incident? Could you please share use case.

[thalder]

I'm approving an Incident request (ECA Cert request), but it must be approved by the Dept Head and ECA Approver dept to move forward.

[Dr Atul G- LNG]

Hi @thalder 

Use the flow 

1. Ask for approval

if approved

2. Dept head approval

check this OOTB Flow

[Sohithanjan G]

Hi @thalder , 

Can you refer to this KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0964016

&& 

I have tried the "Do following in parallel" in a case with only 2 approvals.

But because both approvals are for the same record (sc_req_item), when the first Approval is approved, the System registers that the record is approved, and auto-approves the second approval.

So in my experience, the Ask for Approval Action cannot be run in parallel for the same "Approval for" record.
If you do, it will function as "Anyone approves or rejects".

So add the Ask for Approval two times, with two groups 🙂