Approval license need for e-mail approvals
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‎03-08-2017 11:44 PM
Hello,
Please let me know if when implementing approvals by e-mail (so not by using the portal, or expert interface), the approval is counted as a license and needs to be purchased accordingly for the specific user who makes the approval? This user will have only approver_user role.
Thank you,
Mihai Kiss
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‎03-09-2017 12:04 AM
HI Mihai,
This is depending on which contract you are signed on, so please reach out to a SN sales rep to be sure.
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‎03-09-2017 12:09 AM
Hello,
I found the following statement in a pricing doc from SN:
Effective December 2015, the Geneva Order Form user table matrix removed Requester User rights
to approve via email. Users of customers that sign with ServiceNow with Geneva pricing and using
the Geneva Order Form template (December 2015) require either Approver or Fulfiller use rights to
provide approvals, either via email or via the web interface on a laptop, smartphone, or tablet.
So, it seems you need a license (approver) even if you approve by e-mail.
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‎03-09-2017 12:13 AM
That would be my interpretation as well 🙂
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‎03-09-2017 12:15 AM
Yea this depends on your licensing with SN and applies to specific table only.
Please Hit like, Helpful or Correct depending on the impact of the response
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‎05-09-2017 04:06 PM
Hey all,
If this is true, then this must surely then require changes to the OOB ServiceNow functionality to support limiting the ability to select approver users that are NOT approver_user or other priviledged users.
I can think of a few places where approvers can be selected without being limited to approver_user. Anyone know of any other OOB ways that approvers can be added without validating that their role memberships are at LEAST approver_user?
1. Requested Item - Approver Related List - Edit
2. Request - Approver Related List - Edit
3. Knowledge - "Knowledge - Approval Publish" Workflow - "KBWorkflow" Script Include - "getApprovers" function - Knowledgebase ownermanager (not validated, but must have a role)
There's three places AT LEAST where ServiceNow doesn't enforce limitations on who can be set as an approver OOB. Are there any other obvious ones?
Kevin
