ATF - Request Approval on standard change proposal template

[Moira]

Hi guys,

I was hoping that someone could help with the issues I'm encountering at the moment. I'm currently working in the ATF area of our ServiceNow instance to set up some tests and hopefully save us some time, but I've run into an issue with the standard change proposals.

Our testing run sheet has the following:

So I have the normal change and it's completed. I've got the UI action submitting a proposal for a standard change template successfully per the following:

From there, it goes to a catalogue item

And at the bottom is a button that I want to click that submits the form and sends it for approval.

I've tried "Submit Record Producer", I've tried "Order Catalog Item", I've tried "Click a UI Action", I've tried "Submit a Form" and none of them seem to work. And because it's not submitted fully, there's no record I can open in the database to fiddle with the values there.

Can anyone offer suggestions? We're on London so I can't use the UI component features that are in Madrid/New York. Maybe in the future but we're not upgrading for a few months.

[malini_mahaling]

Hi,

Did you figure out how to do this? We are in Orlando and still facing the same issue. Not sure how to achieve this.

Regards,

Malini.

[Community Alums]

Hi,

Has anyone managed to find a solution to this?

Many thanks,

Enrique

[codycotulla]

Hi, 

I created a  couple of custom UI step configurations for handling this situation. I've attached two update sets. The first contains the custom step configuration records, and the second contains an example test that uses the step configurations to

1) Impersonat the ITIL user.
2) Open the 'Propose a new Standard Change Template' Record Producer.
3) Save the proposal (Saving is expected to fail because mandatory variables are not filled.)
4) Request Approval for the proposal. (This is expected to fail because mandatory variables are not filled.)
5) Fill required variables.
6) Save the proposal. (This is expected to succeed.)
7) Open the saved proposal.

Give it a try. If it helps, click 'helpful' to let me know.

Note: These are custom UI step configurations, which I've documented how to create here

Create a Custom ATF UI Step Configuration. But you don't have to create them because they are in the update sets.

Thanks,

Cody

[Moreless]

This is exactly what i needed to solve this issue!