User profile showing different name
Whenever I am commenting in the activity log in the Nithin Sneha, but whenever on clicking of that profile it is showing Gireesh. can I get an answer for it? I have attached the image regarding the Isuue.
Forum Posts
UI Builder: Unable to set a custom background image for Header Banner on CSM Landing Page
I'm just starting to play around with Workspace configuration, and am working with the CSM/FSM Configurable Workspace, CSM Landing Page. I am unable to replace the default "space theme" background image. I can change the container height and other ...
Resolved! Knowledge versioning - modifiy roles (users) that can make minor edits
Hi all, we enabled the Knowledge Management "enable minor edits to published article without creating a new version" property. And added fields to the "List of fields (comma-separated) that can be edited on published articles without creating a new ...
Resolved! How to fetch approver and comments when notification table is Knowledge
Hello all, I have seen a few posts relating to my query but have not found an answer that works. My notification is on the knowledge table. When the approver rejects a kb article, the notification is not showing the approver name or approver comments...
Lists add unwanted elements to ordered and unordered lists
Hi. Here is my list problem. It just popped a few days ago. I create a list and save the page. I open the article and see the list added an unwanted line (<li> </li>) to the end of the list. I open the HTML editor, remove the line of code, and s...
New UI Action Print on the CSM_ticket widget
Hi ALL, I need a UI action called Print on the CSM ticket page, when user clicks that print, it should print the details entered .
Resolved! We keep receiving the same message in the Error Logs "Table name cannot be null: java.lang.IllegalStateException: " What can we do to resolve the error?
Table name cannot be null: java.lang.IllegalStateException: Table name cannot be null: com.glide.db.TableDescriptor.<init>(TableDescriptor.java:77)com.glide.db.TableDescriptor.<init>(TableDescriptor.java:68)com.glide.db.TableDescriptor.get(TableDescr...
In my PDI, I didn't install any plugin, why we have sn_incident_read role?
In my PDI, I didn't install any plugin, why we have sn_incident_read role? Why in our corporate instances, I can't find the sn_incident_read role, and I tried to install In my PDI, I didn't install plugin com.snc.itsm.roles, however can't find it.
Cannot find Array.Object Data Capsule to drag and drop in Flow Designer
Greetings All, I am trying to perform a POC for Coupa Spoke via Flow Designer The goal was to create requisition in Coupa from servicenow PO (wireless mouse) from proc_po / proc_po_item tables Servicenow PO triggers >> Coupa Create requisitionHowever...
Report on SC_Tasks with the filter of Requested Item Tags
Hello, I have a requirement to create a report to show all the Catalog tasks based on the specific Tag added on the requested item.The Tag e.g. "ABC" has been added only on the requested item. So, based on this tag, a report needs to be created to sh...
Report on users last activity
Hi all, I'd like to make a report showing all itil users with no activity during the past period (e.g. a month). I'm not looking for if they have logged in, rather if they have performed any type of activity, basically create, update or delete any re...
Resolved! Can't see Universal Request role sn_uni_req.routing_agent
Hello, I have installed all the Universal Request plugins on my PDI. Following hte guided setup, I should grant a group with the role sn_uni_req.routing_agent. Problem is that I can't see the role, even elevating my role as Security admin. I have tri...
How to add additional questions to the walk up online check in experience widget in serviceNow
We have a requirement to add user id and serial number of the user's computer to the walk up online check in experience widget while scheduling appointment in service now.Please help
Change the default "size" / height of HTML field on form
Hi Community, We have an issue on our Change Request form where we have introduced a custom field (HTML type) and when the form loads, the HTML field needs to be expanded to show all of the content in the "default" value. Any Guru able to shed some l...
CSM Configurable Workspace: Compose Work notes should always be available
Hi all,We use the Compose Work note in KB articles, but as soon as the status changes from draft it is no longer visible. Do you know where I can set it so that it is always visible?I have already looked in the UI Policies and UI Builder, but have no...
