Resolved! Calculate SLA without holiday
HiI have requirement that SLA should calculate only between 10AM to 6PM and exclude holiday days. Help me the steps to configure the same.
Forum Posts
Completed(error skipped)- Entra ID
Dear Community. The following flow is created to automate the catalog item 'Create Microsoft Entra ID groups'. For that we first need to check wether the users, we want to add into a group, already have a Microsoft Entra ID user or not.If its not, th...
Variable Editor (Formatter) on Story records with catalog item instead of record producer
You can add the "Variable Editor (Formatter)" to the Story form, or any other task form, that is generated by a record producer. This KB article explains the process: Determining whether the Variable Editor is added to a form - Support and Troublesho...
Extracting security logs from ServiceNow into SIEM tool
I am looking for some advice on extracting security logs from ServiceNow into our SIEM tool. We are looking to integrate via API to pull the logs from ServiceNow. An example of what events our security team are looking for is below: Account Successfu...
SecOps Attachtment popup Upload without Encrypting Upload and Encrypt
Hello team,when I upload a system I get this display. (SecOps). How can I make this ad display normally like a normal catalog service.
Dashboard Translation
Hello everyone,am working on a custom dashboard and am trying to translate it in multiple languages (English, Arabic, etc.)the issue am facing is when I created a widget for the number of incidents created each it displays the months in a bar graph a...
Resolved! Display different table columns in a single database view column
I have a database view where I return a value from multiple left join tables. This is working correctly. In this example, the last 2 columns are from the left join.Is it possible to return all the highlighted values in a single column like this?The a...
How do we connect a new ServiceNow instance to ADO Repository for my cusotm app movement
Hi, We have a new instance and client wants us to connect the new instance to ADO repo so that the cusotm apps that were developed in other instances can be easily moved through the ADO Repo into the new instance. Could someone assist me with the set...
Auto-populate IP addresses from a given IP range/IP subnets
Hi All, Can someone please help me with how can we auto-populating IP addresses from a given IP Range/ IP subnet IP range --> 10.0.0.10-10.0.0.100 IP subnet --> 10.0.0.10/32
How to access Multirow Variable set variable value entire columns values
Hi Team, I have requirement to trigger the approval based on the multirow variable i.e. Item requested variable value (please refer screenshot)if Item requested value is AB = Approval should trigger to group AIf Item requested value is BC= Approval ...
array.push[] is not working in workflow approval group
Hi all,I am trying below code in workflow approval group activity where i want to push group sys_id based on certain condition.I am getting below error in logs "Cannot find function push in object servicenow".Can someone help me on this. var answer =...
Troubleshoots the Performance Analytics Admin Console - "Formula indicator with invalid formula"
Hello, Diagnostic was "Formula indicator with invalid formula" as we click on the problem record it was refereeing to the below formula Actual Formula: var lastDayInPeriod = score_start.getYear() + '-' + score_start.getMonth() + '-01';lastDayInPerio...
How do I access Multirow Variable set variable value on workflow in IF condition workflow utility
Hi TeamI have requirement to trigger the approval based on the multirow variable i.e business flow variable value (please refer screenshot )if business flow value is Risk = Approval should trigger to group AIf business flow value is p2P = Approval s...
script in ui script
I have added below script under ui script of supplier portal theme. but not working. It should redirect user to sso page if not logged in.(function() { if (gs.getSession().isLoggedIn() == false) { if (window.location.toString().indexOf('s...
Resolved! Display welcome text along with name
I want to display welcome "Logged-in Username" to Knowledge Portal
