Hi all, We are in the process of setting up an Agent Workspace POC, and I'm currently trying to set up landing page. I have a requirement to put already existing reports on that landing page, however the report/PA widget component is not available fo...
Hello experts, I can't figure what I'm doing wrong. I have a UI Action that calls a Script Include. When I log my Script Include, I'm seeing the correct value returning, but when I set up alerts in my UI Action, the alerts are returning null. Scrip...
I have requirement to create problem from incident. I know there is out of the box button is there but that is not asking for conformation. Upon confirmation given only problem should get created. i have created new ui action for same but both ui act...
Hi, I'm currently working on creating an inbound email flow for incoming replies to cases (or rather, a custom case type based on CSM cases). The people replying will not be ServiceNow users, to them, all interactions are done via email (agents use t...
I have a scripted REST API that makes 3 internal API calls to the AWA Agent API, AWA Assign API and the AWA Inbox Actions API, one after the other in the script. I am getting inconsistent results with this and have discovered that the REST calls are ...
Hello!I am attempting to use a tag that I created to flag incidents that are worked via a certain process.I am able to attach the tag to all incidents without issue. We apply tags directly in the INC: Enter INC that has been submitted > Select ... m...
var char = new GlideRecord('sn_ind_tmt_orm_order_characteristic_value'); char.addQuery('order_line_item', current.order_line_item.sys_id.toString()); char.query(); while (char.next()) { if (char.c...
Hello all, What would be the best solution to achieve the following: 1. I have variable X on item that is a Select Box with Question Choices: Business Service; Service Offering; Business Application2. I need a dynamic variable to display records from...
Within a form's Related List, a default Filter Condition can be set and is editable by the user.- The filter is remembered for the user. - The filter is also specific to the parent record associated to the related list(i.e. other parent records do no...
An agent has asked us if it is possible to restore a favourite if they accidentally delete one from their favourites list in Ui16, can anyone advise if there is way to do this? Or alternatively is there a way to have a prompt that confirm they want t...
Hi, I'm trying to convert XML strings to JSON objects using gs.xmlToJSON() I've found that if the XML contains a character entity such as then the conversion fails. For example var xTest = "<a>Hello World</a>"; var obj = gs.xmlToJSON(xTe...
Hi All,I have created one interactive Dashboard through Performance Analytics, and now I want that Dashboard to be visible on my Service Portal landing page as is.Request you all to please suggest some ideas how can I achieve this.Thanks
Hi I have a requirement to open RITM on portal if i client on Open In Portal button. Please help.
Hi All -When I log in as an admin (WashingtonDC), I land at the "Shared admin dashboard" which is part of the Admin Center application. After click on the "Open Incidents" widget, I get a new window that lists the Incident records. But when I cli...
How can we set the number of records a user can see in a page of Related List. Right now, the user can see 10 records per page, how to set it to 20 records per page for Related List.
