I am looking for ideas how we can improve Aging Change Requests (CR). I have a report that I publish and share with the teams but that is not helping to keep aging CR count down. I need something that will drive action for teams (other than report & ...
Hello,When IT staff attempt to use the "Start Microsoft Teams Chat" function from Incidents/Tasks/Etc, it does not start a Teams chat and seems to freeze the window. When I look at errors, it looks like the first script that fails is "ImportChatConfi...
Hello,Can someone shed some light on how the Location field in the sc_task table gets populated? Where should I set the value for the Location field so that it populates correctly in the sc_task table?Thanks
Hello I would like to the OOB related list relationship Problem --> Parent .I could not find it . I have check the System Definition > Relationship. But I could not find it . could you please tell ?
Hello friends, We had created a custom View Rule against the cmdb_ci_win_server table and it had been working just fine. Recently we installed one of the OTB module and got additional form view rule against the same table. Now the second view rule s...
I'm looking at how my users work in SN to ensure we have enough licenses or that we don't go above our contracted number and in some cases it's easy to find users with a role that are not acting as fulfillers (the application or table I built for the...
Regular IT (ITIL) agents are unable to view the **Software Installation** table in ServiceNow. It appears that the current visibility is restricted to users with the **SAM Pro** (sam_user) role. However, regular CMDB or IT agents should have access t...
Hello,Could someone help me to know why the business duration of task don't work only for one user and it give me the unreal date. The result of the other user is OK .
I want to find my instance is production instance or not. I have changed my instance name so it didn't contain dev or ven. I'm working with scoped applicaton so "glideutils" is not useful. I have tried "glide.installation.production" system property ...
How to navigate History Timeline of CI?
Hi all, I am facing a weird issue. I have given the write access to a specific role. The user having that role is able to edit the existing records, but not having write access to the same fields while creating a new record. Can someone please help m...
A somewhat common question on here has been "How do I automatically create entries in the location/department/company tables in ServiceNow during automatic provisioning from my identity provider?" This was actually subtly answered by a user in early ...
Welcome to thisServiceNow beginner’s guide on navigating ServiceNow UI16! In this article, we’ll explore theSix (6) essential elements and features of ServiceNow’s UI16 interface to help you get started. ServiceNow is a versatile platform designed t...
Is there any OOB action to link an issue with existing issue in Jira using ServiceNow Jira spoke
Looking at Roles (column: Requires Subscription), what does Unspecified mean?
