ServiceNow Virtual Agent option
I have installed VR option in our instance. How keep our IT Engineer is active to respond on the Live agent option? Do I need to add any role? I didn't see any option
Forum Posts
KB Icon is not available for users but is available for ITIL users
I have recently started with a new company and there is was only one KB for ITIL users. I have created a separate KB for employees. I have tested an employee's access to the kb via url/KB.However the KB is not being shown on the Service Portal for en...
Resolved! How to Find Roles with Wide Access Permissions in ServiceNow
Hi everyone, may I ask how I can find roles like in ServiceNow that have wide access permissions, allowing users to see all records regardless of specific criteria such as the service organization Thanks!
Resolved! How to add a video to a Knowledge Article
Hi, I would like some direction on how to enable a "training video" into a knowledge base article with Vancouver.
Config filter UI on Mobile
Assist me in ensuring that users cannot easily add new conditions when interacting with the filter field. I can write script include or client script for this case. I want to fix_param same as UI Classic
How export attachment when export report?
FYI. How can I export attachment one or more when export report?
Teams Approval Notifications for Demand - how to strip HTML tags from business_case field
There is a script include called "MSTeamsApprovalNotificationUtil" I added the following code to add those variables to show up on the approval card.It all works great accept that the business_case is a HTML field and it shows up with all the HTML ta...
Email Client Template - Add ALL previous comments/activities to responses/replies.
Hello we are trying to attach a list of all comments on an incident to a reply from an incident using the Reply/Email button. I've already modified the Email Client Template, and I can get the LAST comment attached but we need a list of all the activ...
Location Reference Field Auto Complete
When searching for a location that is in the middle of our location hierarchy, the results returned don't include that middle location reference, only the most base child records. Employing wild cards such as '=' and '%' do not return a middle of the...
Resolved! Any Parent Groups should be able to see Incidents of their Group and all its child Groups.
Hi All, We are having 3 level of Group hierarchy. the 3rd level of Group is used for Task Assignment. 1st and 2nd level is for visibility and reporting. Members of any assignment Group should see their records + records of the Child Groups.(and Child...
Configuration item is showing empty on list layout
HI team,Configuration item is showing empty on list layout but there is value behind when i do show matching please verify and suggest
Resolved! how to set values to request field using workflow
I have Created a catelog item. When the catelog item submits I want to set defalut values to some fields. I created a workflow using sc_request , but it is not shown in the catelog item. I want to set these values in request form. But iam not...
Common knowledge base in all languages?
As i am improving my skills on the ServiceNow platform, i found a problem on which i couldn't find any clear solution.Our company is working with worldwide clients and in order to discuss with them in abetter way we prepared our documents in English ...
Show Approval Records to Delegates in Service Portal
Hello All, We have approvals widget in service portal, where it displays the logged in user approvals. When user clicks on the approval record, the approver can see all the request details and approve it. We need to display the approval records for t...
Resolved! Join the cmdb_sam_sw_install x cmdb_ci tables using the Database View
Hi, I'm trying to join the cmdb_sam_sw_install and cmdb_ci_computer tables, as I need to consult the licenses assigned to the users' equipment. But the way I did it, it's not bringing any information.
