Please help: I would like to receive instant message and or voicemail notification when a customer adds comment to an incident. I have added a channel for Voice to my Notification, then added my office phone (not a cell phone) and tested it. Well, I...
I just enabled the Integration - MFA plugin and made sure the property Enable Multifactor Authentication was checked. I then went to a user and added the Enable Multifactor Authentication field to the User form and checked it. However, when trying ...
Hi All,I have been using ServiceNow system for ITSM for several years now. Almost all the catalog in ITSM has been customized as per the business requirements over the years. Now, we have recently procured GenAI and it does provide the correct inform...
Hello,I have a question about a report, that shows a numerical value behind Label. This is disturbing to users and we'd like to remove it. Here, its because the report uses a database view, using the im_idea_core table, as parent value. However, for...
Hi When i click on the cancel button the dialog form opens and shows Related links and extra button . How to restrict those ?
My Question is related to Active Directory Spoke.We have created a Flow I am using a custom action "IC - Does User Exists" which is same as the OOB "Does User Exists" But I am receiving the following error"message": "Error: PowerShell script executi...
I am working on PDF Templates and am using the OOB Table of Contents function to create a Table of Contents for my Document. It works great the issue I'm having is trying to change the font-family it is using. Currently it is Time New Roman, and I wo...
Hi All, I'm not sure I posted this in a suitable space, but if anyone can help, I would appreciate it. We have not moved to the employee center yet, and I would like to change the ServicePortal login option. I want to change the text to Request Somet...
Hi,We have a slush bucket field named "Please select which access you would like". The variable type is "List collector" and it is referencing the CMDB applications table.Requirement: In the "slush bucket" for the service catalog access RITMs…..we ar...
Hi All, I've recently created a CMDB Query in the CMDB Query Builder that I have selected to run every day in the morning. It's function is to discover all the servers for each business application and on the first run it's working fantastic. However...
I would like to install a MID server to perform Discovery. If the MID server is installed on a Windows server, can it detect Linux devices as well as Windows devices?
Hi, There is a feature called 'Systems Data Management' which is very useful when updating large datasets in a safe manner. I noticed it has a state of New when initiating a data update. Is it possible to add a workflow to this so that approvals can ...
Hello Community, a client has a specific requirement to attach a file from a record to a catalog item. The way it's supposed to work is that there is a UI Action that redirects you to the catalog item and when you get there, the attachment from the r...
i have a system property storing a json value, but now as per SN best practices we can't frequently update the property. I need to find an alternative to store that json value in app level.i do not have a common table to store the details, as table c...
Hi Team , In Employee service portal the KB articles are appearing in English by default even the user's Preferred Language is other than English. When clicked on the dropdown(shown below) we are able to select the KB Article in Preferred language . ...
