I've been tasked to document as is processes in Servicenow and have done most of the ITSM modules. Experience wise I am familiar with MID Server and LDAP with sys_user but yet to touch hr_profile and HR modules.Our current client servicenow is expres...
Hello, I'm trying to create access restrictions to playbook activities based on roles, but I'm not sure whether this is possible. https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/set-up-activity-overrides.h...
Hello team,Have created a flow designer which is used to create 2 tasks simultaneously using do the following in parallel let say if one task is closed incomplete then it should not wait for other task rather than it should update the other task to c...
How do you create/manage effective dated custom tables in SNow? For example, I have a tutor table to track availability.Tutor Table:Tutor-Name Effective-Date Effective-Status DaysTutor-1 01/01/2024 Active MondayTutor-1 ...
We are trying to configure to display notifications for the workspace in the bell icon in the top right corner. However, in the configuration and when selecting the workspace, the intended workspace is not listed. Is that a workspace configuration ...
Hi, I have created a record producer to capture some information from the user who does not have any role on the instance. It is available for the public. I am rendering it through Service Portal. Have also created some widgets on the portal page. Ev...
Hello, Hoping someone can shed some light on an issue we're having in using one of our MID Servers (Server 2019) as an SFTP drop site for Data Sources. We've installed and configured OpenSSH on one of our MID Servers and setup a directory there for...
We have a need for a user with the 'user_admin' role to be able to grant CSM roles to CSM licensed users. However, the user in question gets a not authorized message when trying to add any CSM roles to any users. The user can add the 'itil' role to a...
Password2 field in Flow Designer not supporting any field types from Catalog variables. I am using "Create User" from Microsoft AD spoke, Password2 data pill is not picking any of the variable types including Poweshell Output. Please let me know if t...
Does anyone have experience/examples of integrating Stonebranch UAC to create incidents in ServiceNow? I am new admin and struggling with getting the Basic User credentials as I don't know if I have to give that user an ITIL license to make it work? ...
How can we do parallel approvals in the flow designer? I have tried using "do the following in the parallel" but it doesn't work.
We want to be to present the content of a pdf in the knowledge base article. We put in the iframe source code to present the pdf. It works in draft mode. When we submit the article, it loses one line of iframe code: the src line with the url address ...
When I click get OAuth token getting the error like below.
I have to override the reference qualifier of 'assigned to' for one of the child table of task. The assigned to should show only active users that are part of assignment group selected . How to achieve this?
Hi, we are having table pm_project, in which as per requested we have added a new Choice "On Hold",But now it is throwing error, we tried to change the value of these but none of this workedWe have gone through this KB Article https://support.service...
