"Incident standard ticket action" widget is added in action region of standard ticket configuration.But that action dropdown is not visible in ticket page of ESC portal.What may be the reason to that?
In portal I have a save button. If the current state od the record is x after clicking save button it will goto y state. Previously I did it by after update business rule. But my requirement is without updating the record after clicking the save butt...
Hi,I'm curious about the overhead of using a scripted field mapping for a reference field in a transfor map. Just thinking about it, I feel like a scripted field mapping might have better performance if the table I'm referencing is relatively large, ...
I have a requirement where I need to import an encrypted csv file from an SFTP location into ServiceNow and then, in theory, decrypt the file and process its decrypted contents using a import set/transform map to create and maintain user records on t...
I have a custom table u_pco. I created a widget and a service portal page to display the contents of the record in a letter format. I currently have a UI action thats working nicely to display and send the print command for the url. however, i hav...
Lately after we upgraded our instance to Tokyo, we get the following error on executing the Flow.Cancelled : error="Failed to send process plan with ID: xxxxx to instance. com.snc.process_flow.exception.ProcessAutomationException: Unable to serialize...
I am reposting these six-step solutions to guide developers and implementors alike to avoid and remove duplication from Third Party Rest-API. I see a common mistake that lacks verification on multiple layers during the implementation of integrations...
I am trying to find the data that is presented in this executed subflow. What tables is this data stored in?
I need to add a link to a specific record within email notifications distributed via Flow Designer. If this requires inline scripting experience, I unfortunately have no scripting experience. Can anyone from the Community provide guidance? For exam...
Hi All, I upgrade a customer's developer instance to new release San Diego patch1-hotfix1. I notice when I do a new search in the browser and there are no results I show a picture (a big picture) like this .. The customer doesn't like it .. Is it...
I see developers and implementors falling on a common mistake in using business rules. Understanding the hierarchy and how the platform works has a significant impact on the outcomes of the desired objectives. This post on how to use a business rule ...
Hi All Our security team ask me audit tables and record access. I need to know when a user read records from tables in some scoped application. Where I can find this information? Only in syslog_transaction or there are other tables. Regards Giusepp...
I have write a script include to push the user but how can I get the count of those user and set it to a form field value.var encodedQuery = 'model_category=81feb9c137101000deeabfc8bcbe5dc4^install_status=1^model.short_description=DESKTOP^ORmodel.sho...
Hello, Is there a way to call the value of a property in a script include? I tried using gliderecord on the sys_properties table ang getting the value but it's not working. Here is the script that I have used
