Hi all,When any user try to attached a kb article to a incident using using the 'Attach' button on the contextual search the message showing "[code]<a title="[AA] Windows - Security Group - Create - 403564" href='kb_view.do?sys_kb_id=2985b5ea878f3d...
Can we create 3 event rules for same source for scenario where a-Minor alert should be created for 2 events in 10mins -Major Alert should be created for 3 events in 15mins.-Critical alert should be created for 4 events When I created both of them eve...
I am trying to automate a document review and approval flow. The document owner submits the document to his/her supervisor to review/approve/reject. If approved, it goes to the department head for review/approve/reject. If supervisor rejects, it s...
I have one user that randomly gets the below email. He is the only one that gets it. I can't figure out what causes him to get it and to to stop him from getting them them. Any advise would be great. The emails says its this event collaboration.notif...
Hallo,I am trying to create a catalog client script. I have a checkbox field called 'user_not_visible' and a reference field called 'requested_for'. The reference field has a reference qualifier condition based on a field called 'Territory' to filter...
Hello experts, I have a requirement to issue a survey to owner of all the application in our CMDB and i have a survey designed. I would like to understand how can send this to everyone with the details of the application they are doing this survey fo...
Hello,We have an issue with our user provisioning again.Had this issue in the past, and it seemed to resolve itself, however, we are back to having the exact same issue again. When trying to provision users directly from Entra ID, we get an error to ...
Hi Everyone! I was currently doing Integration Hub: Create New Spokes Course. In the Activity 3: Consume Authenticated API (getAnswer), the credential password which is mentioned in the course - "IHUB_fun2019" for the username/credential - "api.trivi...
The Card response has a hyperlink in the title of the card that links to the default service portal "/sp" We do not use the default value however, so I need to change that. However, I can't find where the link is generated in order to change the prop...
I'm looking for an example of setting up a Request Item SLA to track duration from Open to Approve and Approve to Close. I tried creating a single SLA definition on the sc_req_item table with conditions: Start Condition: State is OpenStop Condition: ...
I just read in https://www.microsoft.com/en-us/microsoft-365/blog/2023/05/23/empowering-every-developer-with-plugins-for-microsoft-365-copilot/ that a series of PlugIns for Microsoft's Copilot will be available and the graphic shows the ServiceNow lo...
Hello All,I need to implement a restriction on certain business rules for the "admin" role while allowing visibility and edit access for "security_admin". The steps taken so far are as follows:Created a system property (special_access_br) to store th...
Problem statement:I need to be able to create an interactive filter on a column that is not the predefined table reference. Is this possible?
In the organization lower instance, I have created a newly application, and at the time of submitting, I am getting an error---so, how I can submit my application.Thanks & RegardsUtsav
Hello guys, I did my CSA 3 years ago and have been working with the platform as part of my ITSM role. Now I want to get another ServiceNow Certificate. I am not great with coding and scripting so bit skeptical about the CAD cert. I was thinking of...
