I have a rule that assigns a role when a user is active and when the employee id is not empty But when these two parameters are not met, the rule is adding several users in pending approval to the role, who are the ones that do not meet the condition...
Hi Everyone, I want to hide a catalog item from users who already raised a request from the catalog item once. I have tried user criteria scripting, business rule, catalog client script nothing is working for me. Can you suggest me how to achieve thi...
Hello! I have 2 lab instances: 1. A learning lab instance:Work fine to access tables through REST API resquests through Safari Ex: https://nowlearning-nlinstxxxxxxxxxlab.service-now.com/api/now/table/sys_hub_flow?&sysparm_exclude_reference_link=true&...
where to find or check the new release information from ServiceNow - on new features or changes.
Hi all,Need a bit of advice....If we have a process doc of sorts as a Knowledge Article and we want to take some of the text from the body of the article and put it another article so that same text is updated on both by updating the original only, i...
Hello!I have created a task in my flow and I need to set the Due Date to be 7 days prior to a date that is already defined on my Trigger Record.Would I need to create a flow variable for this?I am just now learning scripting, so any help you can offe...
Good morning community.I've been asked a couple of times now, and searched the community as well for an answer for a way to tell if someone is utilizing a specific SN license/role. We do have SAM Pro, and I know I can look at last login time for some...
How can I add a link to another KB article which is relative, and will stay in the same portal. I need it relative to work between instances after migration or cloning. This area seems relatively weak compared to other CMS's where there is often a to...
I have written the below catalog client script, when the requested for field has changed the city, state, location has to be populated, but how to populate the current logged in user details for the same fields? OnChange Catalog client scriptfunction...
Hello Everyone, I need to create ACL to Restrict Users from deleting their own approvals however i have created an ACL for admin role which will allow only admins to delete approval records but till approvers can delete the record.
Hi! Is there a way to add the Additional Comments and Work Notes as part of the conditions on the reporting page? We have been wanting to filter out several keywords from these fields, but we can't find them in the condition builder. Adding in keywor...
Hi All, I am working in JIRA- Request Integration using Jira spoke.I have to update the Create Issue action. I copied it and added in the flow designer. While coping it, Bad Request. Maxlength exceeded in (2) Pre Processing for field: api_version, I ...
Hello all,Anyone have any ideas how to make these boxes increase in size when the text is too big for the box? We had someone working for us who has now left and I cannot seem to figure out why they are the way they are.Kind regards,Mike
Hello Members I have a issue where my PDI is not available for me n it's asking me to request a new PDI all of a sudden. Can anyone help me with the info if this is some glitch n I will be able to access my PDI in some time?
Since the OOB Knowledge homepage - /knowledge_home_launcher.do - will reach end of life with the upgrade to Yokohama, we'd like to see how much it's being used. We'd also like to know if people are using it to write KBs or to import Word docs to cre...
