Hello SN community, I'm unsure about the purpose of the "Managed by group" field in the Location [cmn_location] table, can it be used for assigning the group for tasks (inc,prb,chg,sctask,...) based on location or it has another purpose? Thanks in fo...
In the old workspace we have the refresh readily shown on the card:How do we make it that way in SOW? Currently, you have to click on the three dots before making it to the Refresh button. That adds an extra click.
Did someone try configuring Password reset in the San Deigo version? We are trying to implement a self-service password reset and in the process, our aim is to send an email verification code to the Personal address e:g g xyz@gmail.com. I have config...
Hello. I want to customize lookup-list appearance.(It appears when you click Magnifying glass icon.)I know sys_ref_list, but I want to change only specific fields.Can I change list view of this without sys_ref_list?Thank you.
Hello, I'm configured a Record (parent) page where I've added a viewport (child) to display data from another related table. I've followed Brad Tilton's guide here (https://www.servicenow.com/community/now-platform-forum/how-do-viewport-tab-communica...
Hi all,When any user try to attached a kb article to a incident using using the 'Attach' button on the contextual search the message showing "[code]<a title="[AA] Windows - Security Group - Create - 403564" href='kb_view.do?sys_kb_id=2985b5ea878f3d...
Can we create 3 event rules for same source for scenario where a-Minor alert should be created for 2 events in 10mins -Major Alert should be created for 3 events in 15mins.-Critical alert should be created for 4 events When I created both of them eve...
I am trying to automate a document review and approval flow. The document owner submits the document to his/her supervisor to review/approve/reject. If approved, it goes to the department head for review/approve/reject. If supervisor rejects, it s...
I have one user that randomly gets the below email. He is the only one that gets it. I can't figure out what causes him to get it and to to stop him from getting them them. Any advise would be great. The emails says its this event collaboration.notif...
Hallo,I am trying to create a catalog client script. I have a checkbox field called 'user_not_visible' and a reference field called 'requested_for'. The reference field has a reference qualifier condition based on a field called 'Territory' to filter...
Hello experts, I have a requirement to issue a survey to owner of all the application in our CMDB and i have a survey designed. I would like to understand how can send this to everyone with the details of the application they are doing this survey fo...
Hello,We have an issue with our user provisioning again.Had this issue in the past, and it seemed to resolve itself, however, we are back to having the exact same issue again. When trying to provision users directly from Entra ID, we get an error to ...
Hi Everyone! I was currently doing Integration Hub: Create New Spokes Course. In the Activity 3: Consume Authenticated API (getAnswer), the credential password which is mentioned in the course - "IHUB_fun2019" for the username/credential - "api.trivi...
The Card response has a hyperlink in the title of the card that links to the default service portal "/sp" We do not use the default value however, so I need to change that. However, I can't find where the link is generated in order to change the prop...
I'm looking for an example of setting up a Request Item SLA to track duration from Open to Approve and Approve to Close. I tried creating a single SLA definition on the sc_req_item table with conditions: Start Condition: State is OpenStop Condition: ...
