The Card response has a hyperlink in the title of the card that links to the default service portal "/sp" We do not use the default value however, so I need to change that. However, I can't find where the link is generated in order to change the prop...
I'm looking for an example of setting up a Request Item SLA to track duration from Open to Approve and Approve to Close. I tried creating a single SLA definition on the sc_req_item table with conditions: Start Condition: State is OpenStop Condition: ...
I just read in https://www.microsoft.com/en-us/microsoft-365/blog/2023/05/23/empowering-every-developer-with-plugins-for-microsoft-365-copilot/ that a series of PlugIns for Microsoft's Copilot will be available and the graphic shows the ServiceNow lo...
Hello All,I need to implement a restriction on certain business rules for the "admin" role while allowing visibility and edit access for "security_admin". The steps taken so far are as follows:Created a system property (special_access_br) to store th...
Problem statement:I need to be able to create an interactive filter on a column that is not the predefined table reference. Is this possible?
In the organization lower instance, I have created a newly application, and at the time of submitting, I am getting an error---so, how I can submit my application.Thanks & RegardsUtsav
Hello guys, I did my CSA 3 years ago and have been working with the platform as part of my ITSM role. Now I want to get another ServiceNow Certificate. I am not great with coding and scripting so bit skeptical about the CAD cert. I was thinking of...
I have applied column-level encryption on the date of birth field on the user table and the data in the user is being loaded by a third-party integration. Whenever the data load happens it throughs an error(Error occurred during row update) for a few...
I am having a workflow for to create multiple RITM from single request based on MRVS. I am here pasting the procedure which I followed. But, I am having a requirement of to do it by using flow designer Creating the Requested ItemsNow, there are proba...
Hey there, does anyone know how to set a catalog variable in flow designer properly? I have created a custom action with a script step. The script step has one Reference.Requested Item input parameter. In my script i do the following: inputs.ri.vari...
Hello,I wanted to know how to bring customized icons such as below in list view of a custom table. These icons will depict certain conditions like shared items / transferred items. However, wanted to check if it is possible to bring such customized i...
Hi,I want to create a related link on the Change Request form which, when clicked, will redirect to another page, but I don't know how to do it.I created UI Action but I don't know how to make it redirect me to another page.
We have an app in the app store and I need to add translations to every label on 40+ tables, about 550 fields. I tried to create a template to do do this, but I can't seem to define the table the translations should go to. Is there any way to bulk ad...
Hello, I need to totally remove Italian language from my instance.Not just disable, entirely get rid of it. Would appreciate any help doing so.ThanksRon
Hello,There is a requirement where we need to make a filter ....AND Short Desription DOES NOT CONTAIN abc OR Short Description DOES NOT CONTAIN zyx. As soon as I add that OR, that entire AND part will stop to work. I also Tested on PDI with short_des...