In our current workflow, if a user makes multiple changes to a KB in a row, it can result in multiple published versions because of how the approvals come through. For example, KBXXXXXX was modified by an user on 4/9 and submitted for approval. Then ...
I just updated my Test instance to San Diego and have found a few new navigator items that are visible to all users including those with no roles etc. One item is called "Diagram Builder" and the other is "Usage Tracking Consent". I can not find any ...
Hi community,I have a requirement here. When the checkbox is checked, the following two variables are visible and mandatory (which can be done by a simple UI policy). Additionally, I have one more requirement: If the first mandatory variable is fille...
Hello All, I have a scenario where the one of the VM model has been wrongly set to 'create asset records' during asset and CI creation which ended up creating both assets and CI. But in this case, we are supposed to have only CI records and not asset...
Hello Experts,I've a requirement to integrate ServiceNow with Workday using Workday studio. Has anyone implemented this type of integration? If yes, kindly show some light here. It's little urgent. Regards,Arun
Hi folks, another bright day in the ServiceNow Universe brings another question. A customer of mine wants to enforce the format for Knowledge Articles. That this is basically done via CSS Stylesheets I know for font size, headers and so on, but still...
Dear Experts, In Agent Workspace I want for a related list change the order of the fields which are displayed. In the backend I can accomplish that with List Layout. But how can I do that in Agent Workspace?Thank you for your help
Is there a trigger I could use for a flow to get HARL tasks instead using OOB features?
I have a requirement to allow a user to create Engagement Templates, but for some reason the only role that appears to allow access to see all engagement fields on the template creator is admin. Is there another role they can be assigned to allow the...
I have an ask to change the filter conditions in "when to run" tab to Condition field in "Advanced" tab in business rules. I have to call the script include function by dynamically setting the "Most Recent discovery", "Guest OS name" through system p...
I have a question here , Please refer the img. When the checkbox is checked, the following two variables are visible and mandatory by the catalog UI policy.Now, I've received a new requirement: If the first mandatory variable is filled out, the other...
Hi, I have a question. What's the difference between a partner instance and a PDI? I get that a PDI is a personal instance however, I saw somewhere we can have partner instances. Does it mean we can have a partner instance (obvisouly not a production...
Create a new HTTP requestSet type to "Post"Set URL to https://[INSTANCE_NAME].service-now.com/api/now/attachment/uploadAdd these headers:Accept = */*Content-type = application/jsonSwitch to body tab, set to "form-data"Add these to body:table_name = [...
Hi All, I want to add a new item "Preferences" to the user profile drop down in employee center portal.Once I select that, it should take me to "user preferences" widget. Please help me achieve this. Thank you.
One of our clients has other home-grown customer facing portals that they are using.They are implementing ServiceNow CSM with the CSP portal, and would like to use the CSP as the unified landing page for all their customers. So they would like to use...
