Knowledge article links redirecting to SP in virtual agent
Hi all, My requirement is to redirect knowledge article link to my custom portal instead of SP in Virtual agent chatbot. Looking for some guidance/ inputs on the above. Thank You!
Forum Posts
What will be impacted by CAPI discovery migration to Pattern Discovery?
What will be impacted by CAPI discovery migration to Pattern Discovery? What's the CAPI discovery scope? Will IaaS VM discovery be covered by CAPI discovery?
Role-based redirect
I have one task,1. As a TPRM team, if I assigned any assignment to any user, Then that user should assign a role as well, like.(role: abc_xyz).2. And if any assignment not assigned to a user, the Role for that user should be removed from user account...
ServiceNow Best Practices: Three Simple Steps on How to Create a Table in ServiceNow?
I want to show you exactly how to create a table in ServiceNow. As a beginner in the software world, creating a table requires prerequisites and best practices. The question is why? A table is a blueprint of your application, it requires a well-thoug...
ServiceNow Security:Three steps in Controlling Operations in a Form Using Access Control List (ACL)
Do you want to secure your forms and records in ServiceNow? I am here to help you to become a security expert in a matter of three steps. In this post, I will break down into three steps on how you can successfully secure your forms. Let us dive in!...
ServiceNow Foundations: 3 CMDB Building Blocks (Configuration Management Database in ServiceNow)
At some point in your journey as a ServiceNow Engineer, someone is going to challenge you on what the CMDB is in ServiceNow. The purpose and how it is structured. I want you to be prepared to face this ethical dilemma head-on. The reality is, there i...
Resolved! How to send multiple sys_ids from client script to Script Include
Hi Team, I have written below client script in UI page from which I have to send multiple sys_ids to Script Include.Please see Client script code:function continueOK() { //Get the selected values from the right slushbucket alert("You selected O...
How to use system property in flow designer
I have created a flow in which I updated a record after 15 minutes using the 'wait for a duration of time' flow logic. But currently, I have fixed the time to 15 minutes. Now, I want to keep this time according to a system property. How can I use the...
Populate article fields with Article Template Field content
Hi experts!I have a requirement which is to automatically populate article fields with Article Template Field contentI don't have any issues when creating the article templates, all the fields defined there appears in the article form, but I want th...
Teams to ServiceNow integration
Hi All , I want to know how we can create the integration from Teams to Servicenow, whenever we send the message in teams then ticket should be create in serviceNow. Does any one can provide the document or explain the process how we can configure?...
What is Load Balanced instance?
what load balanced instance is?
Resolved! Repeating same ids while creating new record
Hi, while creating new request in request page, after submitting the request id generate with existing one. how can we change that. refer the image belowRegards and Thanks,Sengeni
Best practice for writing to CMDB with data aggregation tools
Hi folks, We are implementing a data aggregation tool to aggregate data about all of our computer/server assets and write to the CMDB. I was testing with the cmdb_sam_sw_install table but I am learning that this may not be the correct table to write...
Decision Table - Not getting expected value back in response.
I am putting a business rule together that takes a set of values from the form after it is saved and applies checks several possible boolean fields if the conditions apply. I am able to get the false value to return, but the true value comes back as ...
Override color of pils on AI search results page
Hi,I'm trying to change the color of the selected filter pils on teh AI search page but no matter where i try to add teh css (portal/theme/widget/page) but nothing appears to have an effect. Has anyone else managed to change the colour of pils?Thank...
