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How to hide attachment icon from Compose Email

We've enabled our users from request item to click "Send Email" and give them option to compose and send an email to any email address.  With this functionality we would like hide the attachment icon (see image) from the compose email client and forc...

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damirkreho by Tera Contributor
  • 1362 Views
  • 2 replies
  • 0 helpfuls

Copy SysIds in Bulk

Did you ever get any use case where you need to copy SysIDs in bulk from a list view.Use Case: There is some matrix that you need to validate in your script. You need to store the sysids in a property. One option is to export the CSV with Sys id fiel...

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Community Alums by Community Alums  
  • 1071 Views
  • 1 replies
  • 2 helpfuls

Flow Designer - Closing SCTask NOT Closing RITM

I am working with Flows for Catalog Items, where assignment groups are based on variable selections. That routing is working fine. Once the SCTask closes, the RITM should auto-close, matching the state of the SCTask. What am I missing for the SCTask ...

Marriam by Tera Contributor
  • 2980 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to add system table in Colum Leve Encryption

Hi I have a doubt in the below statement to get the sys_user table to be .displayed in the drop downlist in field encryption.I dont understand the below statement , could you please elaborate with steps ? https://docs.servicenow.com/en-US/bundle/toky...

Sonu by Tera Guru
  • 2323 Views
  • 4 replies
  • 1 helpfuls

"file.delete.failed" message is shown

Hi, community members.I created a custom table that has file attachment filed, so I choosed text file but below messages was shown after uploaded."file.delete.failed" This message is not shown in admin user, but shown in a user that don't have "creat...

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test62 by Tera Expert
  • 1244 Views
  • 2 replies
  • 0 helpfuls

Flow designer approval task not generating

Hi, hoping someone can help, I can't get an approval task to generate. I have 1 task that generates with a variable for the approver to be entered. When that task is closed (and approver entered), then the Ask for Approval kicks off. Everything is wo...

Resolved! Change reports

Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe. 

CSM Portal Clear Notifications

Hello Everyone,in csm portal header menu widget , it displays notifications when a case or request has been updated, however is there a way to clear these notifications? does somebody know how to implement this functionality?  Thanks! 

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Resolved! Moving from Jira to SNOW

Hi everyone,I am a complete beginner in SNOW. My company is switching from Jira to SNOW. The IT department gave me access(scrum.admin) to the company's SNOW page. Is there a way to create a project as it is done in Jira? In Jira, if you go to Project...

Ben_Wade by Tera Contributor
  • 4652 Views
  • 9 replies
  • 3 helpfuls

Resolved! Flow is not starting, no execution record

I have an issue at the moment where a flow is not starting when triggered from the Service Catalog, and gives an "Internal Server Error" when running the flow via the "test" button.  Background - I back up my app scope to Bitbucket, which I attempted...

Ron28 by Mega Sage
  • 5021 Views
  • 2 replies
  • 1 helpfuls

Jira Integration with Jira Spoke

I seem to be having a connectin issue when setting up the Flow for Jira create issue.I have the connection/credentials / API Token but when I create the flow I'm not getting the Credential alias filed to display so the project list will not populate:...

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bekfro by Kilo Sage
  • 4071 Views
  • 5 replies
  • 1 helpfuls