Hello Community,is somebody using one contact with multiple accounts with CSM portal?I have created some contact relationships, however I would expect that when a customer logs in to csm portal, it would ask which account does he/she wants to use?Or...
The 'Edit' button on the top right of a Knowledge Article is causing confusion. It seems enabled for ALL users if they have the ability to edit articles in that KB.Why would a user who is not the author or KB owner be able to edit an article (they ...
Hi Community! I've seen a few old threads for this requirement previously in the community, but I didn't see any solution provided yet. I wanted to know if there's possible to merge multiple PDFs attached to a record into only one PDF and how can I...
Is it possible to dot-walk using a reference variable in a report? I've tried using reports that point to a database view (sc_task and sc_option_item_mtom tables), a variable log report and sc_request_item however cannot see how to dot-walk using a...
Hi Everyone, I have request wherein list layout should be configured according to the users request. I am trying to configure the list layout but after saving the changes, i couldn't see the new changes applied. Can someone help me on this? thanks
Hello, I have an issue with uploading KB articles. when I tried copying from word file to body of KB article, its changing the layout and images are misplacing and going down under the text. I tried with different layouts but not worked. Is there any...
Hi guys! I've created a few KM Article Templates. When going through the new article creation wizard (in NY), I see the template fine however, each of the HTML fields on the preview are filled with lorem ipsum text. The text doesn't appear once the a...
Hi, I've found it is possible to add a knowledge article as a favorite in the backend UI, but is the same possible for a knowledge base (so it is viewable as from the knowledge homepage)? I'd like to have the star icon on knowledge base level when br...
Among the groups selected by the user on the catalog item form the requirement is to make anyone approves from all the groups selected i.e. each person from every group selected by the user should be able to approve or reject in the flow designer the...
Trying to do what seems like should be a simple record lookup and compare between HR profile and requested for user in a Requested Item (RITM).Was attempting this using Lookup Records in the item's Flow to compare if the trigger record's "Requested F...
Hello all,The script include should return group member or user with role, based on the condition. However, it isn't working. What might go wrong. Thank youvar GetUsersUtils = Class.create(); GetUsersUtils.prototype = { initialize: function() {},...
Good Afternoon, What is the best practices when it comes to retiring a CI, I am having trouble wrapping my mind around this. You have a parent CI, say a Server - and this has been discovered by Discovery. Now there is a whole bunch of stuff...
Hi ServiceNow Community, I am working on a new ServiceNow implementation and I will be mandating that developers create Automated Test Framework (ATF) tests wherever possible. Tests will be created as the platform is implemented, and will be built on...
I am on a quest for consistency in my code. First off I work exclusively in scoped apps so I cannot use things like JSUtils as they are not available in a scoped application. You also cannot use .nil() in scopped applications either.Here is my go...
Hello all, I am looking to see if you can use Flow design to ask for Tier 2 or 3 Manager to approve requests, eg:>If card limit is less than 1000 then ask for Tier 3 Manager approval>If card limit is more than 1000 then ask for Tier 2 Manager approva...
