Resolved! Can knowledge base articles live in multiple categories?
Similar to how you can assign a single catalog item to multiple categories, can knowledge base articles be assigned to multiple categories?
Forum Posts
12 Must-Know Topics To Become a Certified ServiceNow System Administrator
I want to share with you the 12 Must-Know Topics to become a ServiceNow Certified System Administrator. Before we dive into the topics, I have seen a lot of beginners even with five years of experience continuously failing their CSA exams and lackin...
Show incidents assigned only to a specific group
Hi.I want to give users belonging to the XYZ group access to all requests and some incidents, but only to the group to which they belong. I added the roles sn_incident_read, sn_incident_write, sn_request_read, sn_request_write to the entire group, bu...
Role not adding to a Group or user
Hello Experts, I am working on IRM module Operational Resilience and I am not able to add a few roles in a group or a member. They are not adding to the group. Like I am adding "sn_oper_res.admin" to a group. Even I have tried adding the group to the...
Instance Scan Check: "Role definition for Service portal pages" useful?
There is a security check in ServiceNow that suggests that there should be no Portal pages with no roles set.When I look at the findings there are a lot of ServiceNow Baseline pages that do not uphold this supposed security best practice. So I wonder...
Resolved! Get current Application scope or Update Set via Scripted API call
Hello Community, I am trying to get the current application scope of a user via Scripted API call, but the platform behaves unexpected. Here is my Scripted REST resource: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { ...
Agent Assist - narrow down results to search just from particular knowledge base
Hi everyone! I am setting up Counsel Assist (Agent assist for legal) and Im struggling with narrowing down search results to show just specific knowledge base articles. Currently it is filtering every knowledge base and article that user has access...
Best practices for setting up Knowledge base
Hi, I'm new to ServiceNow and being asked to administer and develop processes related to it. At the top of my list are knowledge base and facilities.From a knowledge base perspective, is there a demo site or walkthrough out there to see what the be...
UI Builder Workspace Client Script Getting Executed Twice
Hello, I have a workspace I have been working on and for some reason my client script is being ran twice within the workspace but once in the native platform view. Here is some examples:Any thoughts or suggestions to fix this? I have a couple embedde...
Configure Outlook actionable messages
Can anyone tell me why ${mail_script:include_survey_actionable} script is not working in any notification.I have followed all steps written in embed surveys in outlook but in email logs, I can't see the survey in the same mail.Questions :1.Can I test...
Resolved! How can i redirect to another URL if ESC is no longer the prefix
I changed the prefix from Employee Center (esc) to another one, but the thing here is that I need to redirect anyone that is using this prefix to the new one, I want to know a way to trigger this.Is there a way I can do this?Thanks.
Compose in Workspace
Hi,In the Service Operation Workspace inside incident form we have the 'Compose' OOB Section which contains two tabs: Comments and Work notes (Private).When the user click on the Comments tab, you can see in small letter the sentence:"Everyone can s...
Resolved! Portal redirection post URL Suffix change
Hi Everyone,Recently i have encountered with scenario where i need to change the URL Suffix from x to y. Now issue is if users have bookmarked the kb articles which are referring to "x" URL suffix then how can i route users to "y" URL Suffix portal f...
Resolved! Flow Designer - Group Items
I would like to use flow designer to look up a few items and then email out on those items. I don't want to have an individual email for each item, I would like it to be in one email. I can not figure out how to do this. Can anyone provide any guidan...
Export Sets | JSON Format | Is there an ability to split records onto their own line?
When a JSON format export set is created, the entire contents of the export is on a single line. For large exports, especially at table that has a lot of fields, the single line will be quite large and causes issues with downstream processes trying ...
