I want to help you avoid a common misunderstanding of what ServiceNow is as a platform and what it is not. C levels who have reached a certain experience commonly say that all software solutions are the same and the only difference is the cost and th...
Hi I am writing a client script to hide a section tab on the form if the user dosnt have a specific role. If they do have the role show it. My script is not working function onLoad() { if (g_user.hasRole('training_bureau')) { g_form.setSect...
we have an email sent to the users for reclaiming software which they don't use. this email is against a samp_sw_reclamation_candidate record.they receive a yes or no option in the email where they tell if they need the software or not. if they click...
I am trying to create choices for 'Suspended Reasons' field on HR Case, I am on the 'Human Resources: Core' application but when I am saving the choice record it is getting created in 'Global' scope.Can anyone help me understand why this might be hap...
I want to be able to run a report which can show me which knowledge base articles are nearing their valid to date. Would be good if I could select different timeframes for example 60 days, 30 days, 14 days and also passed valid to date. Does anyone...
We're looking to have an automation that helps us onboard companies and part of that is to create domains dedicated to those companies, as we are a domain separated MSP shop. How can we safely use GlideRecord or maybe some other command to create a d...
Hi All, I would like to automate ServiceNow access requests. This is the situation. While placing a request, we take/collect "Model id/Mimic person name" (variable name) to replicate the requested person's access. However, the model id person may bel...
Hello Folks,We have a requirement where we are trying to open catalog item view in CSM/FSM Configurable Workspace. On Ticket we have more options where we have enable few related links. On click of that we want to open catalog item in new tab to subm...
Hello SN TeamI have story to configure hint text in workspace, can you please help how can we do it.if not then is there any official document from ServiceNow for it.@Community Alums @Dr Atul G- LNG
I have two custom fields on a Service Catalog Item which are single select dropdowns On load of the create page, a Catalog Client Script is called, which calls a Script Includes script, which calls a third party API to get data to populate the dropdo...
Hello,We find information about management of cookies on servicenow website : https://www.servicenow.fr/cookie-policy.html.But nothing (to my understanding), about cookies managements on ServiceNow instance.In my personal browser I find none cookies ...
I have a read only due_date field on problem_task form.I need to make this field Editable.I have checked/verified/looked into all the following and nothing seems to be out of place.UI policydata policy client scriptsACLSDictionary Override What am I...
I want to give you the secret key to seamlessly extract data inside the OCR. My clients have been raising concerns about failing OCR technologies and waiting for more than 15 minutes resulting in a cease of function. Quite disappointing for a company...
In production we have data certification displaying images just fine but when we cloned prod to LLE the images fail to load. This problem also occurred when I copied the data from a kba to the data certification schedule definition. When copying from...
If you are doing the SNAF and is not able to see the HR Case Management>All HR Cases > All, you need to install the:Human Resources Scoped App: Core plugin and demo data. In the documentation they said that is pre-installed in your Student Instance, ...
