I can get the manager by "javascript:gs.getUser().getRecord().getDisplayValue('manager')". Then, I tryed "javascript:gs.getUser().getRecord().getValue('manager').getRecord().getDisplayValue('manager')" to get manager of the manager. But it doesn't w...
Similar to how you can assign a single catalog item to multiple categories, can knowledge base articles be assigned to multiple categories?
1) which of the following service catalog variable types are not supported in mobile interface HTML, Label, UI page, Lookup select box ?? 2) what are the four elements of trust worthy CMDB data ?3)To define stock rules which role is required ?4)In b...
Hello Community, I'm working on a requirement to prompt a popup message to case agent when clicks on "Send Email" button in HR Agent Workspace. Only send email if agent selects Yes. If agent selects No then return them to their email draft. Please gu...
I want to share with you the 12 Must-Know Topics to become a ServiceNow Certified System Administrator. Before we dive into the topics, I have seen a lot of beginners even with five years of experience continuously failing their CSA exams and lackin...
Hi.I want to give users belonging to the XYZ group access to all requests and some incidents, but only to the group to which they belong. I added the roles sn_incident_read, sn_incident_write, sn_request_read, sn_request_write to the entire group, bu...
How to find out the table name for duties under granular delegation --my delegates please find the screen shot
Hello Experts, I am working on IRM module Operational Resilience and I am not able to add a few roles in a group or a member. They are not adding to the group. Like I am adding "sn_oper_res.admin" to a group. Even I have tried adding the group to the...
There is a security check in ServiceNow that suggests that there should be no Portal pages with no roles set.When I look at the findings there are a lot of ServiceNow Baseline pages that do not uphold this supposed security best practice. So I wonder...
Hi, I was looking for the client script or business rule that triggers whenever user changes his timezone in user preference but not able to find any. If anyone has idea how the time calculations are done in servicenow based on timezone then can you ...
Hello Community, I am trying to get the current application scope of a user via Scripted API call, but the platform behaves unexpected. Here is my Scripted REST resource: (function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { ...
Can anyone help me to group the outputs of look up records according to the assignee.
Hi everyone! I am setting up Counsel Assist (Agent assist for legal) and Im struggling with narrowing down search results to show just specific knowledge base articles. Currently it is filtering every knowledge base and article that user has access...
Our IT department wants to be able to report out holistically on all 1) Interactions (Live Chat, Phone), 2) Incidents, and 3) Requests (Req/RITM/CTASK) based on categorization. For example, say we are looking at all tickets associated with virtual ma...
Hi, I'm new to ServiceNow and being asked to administer and develop processes related to it. At the top of my list are knowledge base and facilities.From a knowledge base perspective, is there a demo site or walkthrough out there to see what the be...
