When requesting a Review of a Service Map, a pop-up form appears with the following fields:Request Type = Review Request (auto populated),Assigned to (auto populated with Service/Business owner)Business Service (auto populated), andDescription. I wou...
We have identified that archive tables are being cloned during the clone process, which generates hundreds millions of data that should never be cloned to a sub-prod instances. Once identified the issue we start to understand how to clone exclude all...
For CSA Exam preparation I covered the following ServiceNow Administration Fundamentals On Demand - completedEBOOK- Labs completed After completing it I obtained the voucher for CSA. Is that enough or Is there any other resources that I had to refer...
How do you set a group to be inactive?I do not want to delete it, just set it to inactive so it can not be used.thanks
When I try to install plugins in Now Assist within the lab instance I got after registering for Now Learning, I receive an error. I get brought to the ServiceNow Store and I try to get any of the following:Now Assist for HR Service DeliveryNow Assist...
Hello Community,I have a custom UI Action that uses g_modal.showFields in Service Operation Workspace.I want to auto-populate Field 2 based on the value of Field 1 similar to onChange in Client ScriptIs this possible or not?
I am wondering how the autopopulate of work_start and work_end are configured. The business has requested that these items NOT autopopulate as they do not typically occur at the time of change and are completed instead at the time of review. Filling ...
Hi We have recently implemented SAM Pro and now have Licence Workbench, that is showing all downloaded software on EUD.Is there a way of being able to either tick or highlight the software that is Open Source, whilst the list below will be good, when...
What should be examined if a flow is not triggered for a catalog item within an order guide, despite the flow working correctly when the catalog item is requested independently?To elaborate, there are two catalog items within an order guide, each wit...
We are facing multiple scenarios where users are able to submit request via the service portal without populating mandatory data.When we tried to replicate the issue with the same user the request could not be submitted without entering the same mand...
This question has been asked a few times over the past few years but I don't see a definitive answer. Scenario: 1) You have a Case record producer that generates a Case.2) The agent determines an Incident needs to be generated and creates a child Inc...
Hi, I currently have a weird problem where a UI Action generates an error, but only if the user who's clicking on the button is in an application scope different than Global. Meaning that, if I select "Global" in the application picker, everything wo...
Can anyone point me toward documentation on performing sequential approvals using Flow Designer? No matter what I do, it seems that the second approval causes the first to be set back to "Requested."
Is there a way to restrict a user to one REST endpoint? i.e. an integration user account has itil role, but can only hit one scripted rest api endpoint ACLs don't appear to be useable for this, because the first ACL that passes will provide access to...
Hello, I want to check a user has the itil role on if condition but it does not appear you can do this in flow designer. Thanks for assistance.
