We've noticed a couple of cases recently where new scheduled jobs have not been running automatically but run as expected when you execute them manually and came to discover that scheduled job need a record in the sys_trigger table in order to run on...
Hello, i am having some trouble getting through the last task for the Knowledge management Implementation course.this is the task:Instructions: Your customer requires a task to be automatically created and assigned to the Knowledge Admins user group ...
Hi, Am trying to create a default template to the articles. I would like to add our company logo to all the articles related to particular knowledge base, so that end users can see our company logo when they view articles. Would someone please provid...
Hello!I have to reset password for system administrator account and I go with instruction :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122424 But whenb try to log I get error massage like password or user id is invalid. do...
Hello teamI'm trying to do a reverse search for the value of a reference field to query the employee number vs the name.We want the end user to provide their employee number to drive the name.I tried some dot-walking options, but could not retrieve t...
I am curious if there is a way to bypass a flow wait for duration step. in this case the default wait period is 14 days, but I am needing to adjust that time so that the timer waits for 3 days. This is for adjusting a flow that is currently executing...
Hello,is there an option to know which Flow Designer flows use a Decision Table (to Make a Decision)?If not, can it be searched in a table?ThanksFlavio
HI All, We have a requirement where we need to create a record producer tat will be used by venders, whose account is not whitelisted in SN user table. We just wanted to share the link of the record producer so that anyone (not whitelisted SN user) c...
Hi @community, I'm working on a project in ServiceNow where I need to enhance the address input functionality in a catalog item. Here's what I aim to achieve:When a user starts typing into the address field, I want Google Autocomplete API to suggest ...
Hi, I am using the flow designer for one of the implementations. I am using changed_fields in script in the flow designer it was working fine 2 months back, But now I am seeing an issue for retrieving it. The changed_fields value is return an undefi...
Evening all Was hoping someone may have an answer for this issue I'm facing. I have a cat item with a MRVS. What I'm trying to do is pass the results of each row on the variable set (1st cell) into a catalogue task short description which I'm doing ...
Hello - I have an existing workflow that I am using on "customer_contact" table. When the Title or the manager field changes for the contact, it should trigger a workflow. The issue that I have is when the manager field is changed from empty to an a...
automatically set the assignment group when an incident is created in ServiceNow, achieve this using Business Rules.Can anyone give????
Hi friends, Whenever I am trying to submit any catalog item with non-admin users from portal end, It is not creating any request and aborting the action by displaying 'Invalid Value for 'requested for' ' error. I have seen some community articles for...
Hi everyone, Hi everyone! My company is looking for Now Assist pricing for ITSM, ITOM and FSM. It will range from 500,000 to 800,000 assists. How would the price be calculated? Thank you!
