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Forum Posts

'Send for Review' pop-up for Service Maps

When requesting a Review of a Service Map, a pop-up form appears with the following fields:Request Type = Review Request (auto populated),Assigned to (auto populated with Service/Business owner)Business Service (auto populated), andDescription. I wou...

Mindy Janzen by Tera Contributor
  • 2572 Views
  • 5 replies
  • 2 helpfuls

Resolved! Resources to study for the CSA exam

For CSA Exam preparation I covered the following ServiceNow Administration Fundamentals On Demand - completedEBOOK- Labs completed  After completing it I obtained the voucher for CSA. Is that enough or Is there any other resources that I had to refer...

swathishree by Tera Contributor
  • 1752 Views
  • 1 replies
  • 0 helpfuls

Service Catalog requests missing mandatory fields

We are facing multiple scenarios where users are able to submit request via the service portal without populating mandatory data.When we tried to replicate the issue with the same user the request could not be submitted without entering the same mand...

Mike_G5 by Tera Contributor
  • 2307 Views
  • 5 replies
  • 2 helpfuls

Restrict User to REST Endpoint

Is there a way to restrict a user to one REST endpoint? i.e. an integration user account has itil role, but can only hit one scripted rest api endpoint ACLs don't appear to be useable for this, because the first ACL that passes will provide access to...

Drew24 by Tera Expert
  • 2653 Views
  • 5 replies
  • 0 helpfuls