ServiceNow AI Platform forum

HELP - I do not have access to my previous work email, nor do I have access to my MFA codes. I CANNOT access my NowLearning to get to my certifications for the delta exams. SN is NOT responding to any emails or tickets I create to help me remove the

HELP - I do not have access to my previous work email, nor do I have access to my MFA codes. I CANNOT access my NowLearning to get to my certifications for the delta exams. SN is NOT responding to any emails or tickets I create to help me remove the ...

Link Knowledge Articles to Services/Configuration Items

Hi All, I want to be able to link Knowledge Articles to existing Services, Configuration Items etc so it appears on the knowledge article when viewed.The only way I can see to do this would be to create a new knowledge template and then add a referen...

Policies for archive/destroy rules for variable data in service catalog

I posted this to the Higher Ed special interest group but am adding it here in case others have helpful feedback.While reading Vancouver release notes, I learned there are now default archive and destroy rules for "variable data of standard catalog i...

Resolved! Expired or to be Expired KB Article Notification

Hello,I'm looking for a best way to set up notifications that can be sent to KB article owner / author when there are expired KB articles or KB articles will expire in certain time frame....etc. I was looking to notify the individual (KB author), how...

Resolved! Flow designer get current action fields

Hello Team, I was wondering how is it possible to get by code, the short description field of my current action in the description field ?Thank you for your advise

How to use same choices on two different fields on tables not related?

I have two list fields on two different forms/tables not related (rm_release and sys_atf_test). I have a requirement to use the same choices in both fields, the choices are on the sys_choice table. I have tried using a Client Script to add the option...

Easy Import Missing the Complete Import Button

I am testing the import on an Incident List,ImportSelect excel file (Modified a single record from the incident table to test)After I preview the imported data I get message, but there is NO button to Complete the importI have looked for UI Actions a...

Get email of Requested for user

Hi All, I have to variables in catalog item:One is 'Requested for' which is a List collector to choose more than one userThen I see also user id, email and so onBut there are some security restrictions for some users and they don't see user id, email...

Resolved! How to include a clickable link on the catalog item that's accessed on the Service Portal ?

Hi All, I have created a new catalog item that is visible on the Service Portal. In the Catalog Item, I want a clickable link to be displayed. This link shouldn't be in the description. I created a macro first, and then included that in the macro var...

Resolved! Hiding a variable on the request form but adding it to the catalog task

We have a form that will create a catalog task after a first approval. I'm using flow designer and in that catalog task, I want to add a catalog variable so that a member of that assignment group has to enter a value in that variable before closing ...

How do I get the display value of a MRVS variable?

Hello, I have a Flow Designer flow that has an MRVS. I get the MRVS data through the Get Catalog variables. I am trying to send an email in the flow and the body of the email needs to contain some of the data from the MRVS. I am executing a For Ea...

scheduled job (execute script) possible with inactive runas account

Hi all, We recently noticed that scheduled job still run when the user account selected for the runas is inactive. I have tried finding official information from ServiceNow about this but couldn't find any. Anybode that can shed some light on this or...

Resolved! Value is not setting after reload via client script

Hi All, I have a requirement to set the requested Item state based on some conditions.In requested item table I have created one custom field= u_statuson change of u_status i have written a client script; var req_status = g_form.getValue('u_status'...

Resolved! My Choice Values are not showing up for the Choice Field

Hi, I have added a customer field (U_classification) and only see one Choice item. If I right Click on the field in the form and select Configure Choices, I only see the one choice, so this matches However.... I have added 5 choices ... if I right ...

Resolved! Insert an IF into a flow

Is there a way to insert an IF statement into the middle of an existing flow? It's a bit annoying having to add the IF statement to the bottom of the flow then move it up to its proper location afterwards.

Forum Posts

HELP - I do not have access to my previous work email, nor do I have access to my MFA codes. I CANNOT access my NowLearning to get to my certifications for the delta exams. SN is NOT responding to any emails or tickets I create to help me remove the

Link Knowledge Articles to Services/Configuration Items

Policies for archive/destroy rules for variable data in service catalog

Resolved! Expired or to be Expired KB Article Notification

Resolved! Flow designer get current action fields

How to use same choices on two different fields on tables not related?

Easy Import Missing the Complete Import Button

Get email of Requested for user

Resolved! How to include a clickable link on the catalog item that's accessed on the Service Portal ?

Resolved! Hiding a variable on the request form but adding it to the catalog task

How do I get the display value of a MRVS variable?

scheduled job (execute script) possible with inactive runas account

Resolved! Value is not setting after reload via client script

Resolved! My Choice Values are not showing up for the Choice Field

Resolved! Insert an IF into a flow

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Auto creation - update/create

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Greenfield - Looking to learn from your experience...

Email receiving turn off automatically!!

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Access for a Catalog item

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Using AI with sensitive data in ServiceNow workflo...