I'm trying to add Help Center content to all of the configurable workspaces in my instance. A sample URL of the CSM Configurable workspace would be: https://<instance-name>/now/cwf/agent/record/incident/97d648b087587610970531970cbb353z After followin...
I have written the below catalog client script, when the requested for field has changed the city, state, location has to be populated, but how to populate the current logged in user details for the same fields? OnChange Catalog client scriptfunction...
Hello, I have created onBefore Transform Script to update target fields in certain conditions for example : // If type is "A" & discovery is "B" --> Update only the target field discovery if (source.u_type == "A" && target.discovery == "B")...
Hello Everyone, I need to create ACL to Restrict Users from deleting their own approvals however i have created an ACL for admin role which will allow only admins to delete approval records but till approvers can delete the record.
Hi Team, I have a integration with one of the system and for this I have 2 rest api's one is getting token for calling the main api and another api is adding some notes to that system. So, my question is how to call these 2 rest API's in one Business...
hello,When we add users to watch list and work notes list in project, Emails are not being triggered.I understand that notifications are set up for the projects.Can someone please help me to understand how to set up notifications for watchlist and wo...
Hi everyone, I am working on importing MS Teams chat into ServiceNow ticket. its an OOB plugin (ID: sn_now_teams_it)When manual import of MS teams chat at native UIThe default value is set as "External notes" and I have changed the logic written in u...
Hi! Is there a way to add the Additional Comments and Work Notes as part of the conditions on the reporting page? We have been wanting to filter out several keywords from these fields, but we can't find them in the condition builder. Adding in keywor...
Hi All, Need help. I am trying to build a dynamic query where sys_created_on is passed to the table using the sysparam=sys_created_on attribute. Now my question here is how to build this query. Source= Json.Document(Web.Contents("https://servicecentr...
My PDI, 205725, went offline overnight and has not come back all day. Help !!
Hi I like to redirect unauthenticated user to login when they try to access https://<instancename>.service-now.com/sys_home directly. I am using Vancouver Release. Currently, an empty page is displayed: Instead of showing the empty page, i like to e...
I have two instances that I'm trying to setup with Service Bridge. I have followed the documentation on https://docs.servicenow.com/bundle/washingtondc-service-bridge/page/product/tmt-service-bridge-2/task/service-bridge-v2-register.html I complete ...
I was very excited about this new preference for San Diego: But in testing, it looks like this only works if you open a link from the Navigator / Favorites bar in a new tab / window. This does not work if you open a record from a ServiceNow list in ...
Recipient List of an Incident assignment email notification is missing members who are part of the assignment group. Missing members have all of their notification settings intact. "Include members" check box is checked on the assignment group page.A...
How can the time on a Catalog Task be changed if it was previously entered incorrectly?
