Highlight VIP User on "SCTASK" for 'Requested ' and 'Requested For ' fields
How do I Highlight VIP Users on "SCTASK" for 'Requested ' and 'Requested For ' fields.
Forum Posts
Resolved! Increase width of the Virtual Agent chat
How to increase the width of the chat window for the Virtual Agent? Is it possible to do this both in a portal and in the Virtual Agent Designer Preview/Test?
How to Update Subscription Management dashboard? I have never had any hands on in it. Help?
Hi, I want to update the subscription management overview dashboard. Any video or article that explains with the navigation and steps would be helpful. I meant practical demo. Thanks,Vaishnavi
Resolved! Security rule grants access in form/list but not in related list
We created a m2m related list for a client between Applications and Knowledge Articles. I then created a couple security rules: One for table level and one for all fields in the m2m table, they both use the same script that checks if the user can rea...
Content Publishing Organization Chart filter - Help filtering users...
Good afternoon, Experts. We are looking to utilize the org chart widget from Content Publishing app as an employee directory. The problem is, the employee search field searches all active users. We have multiple types of users. customers, dealers ...
Resolved! Trying to uninstall an app without updating first but the menu is missing...
There's an app installed in our instance, "PagerDuty Platform for Real-Time Operations". I need to uninstall the app, but I can't, presumably because an update is available. I don't want to update an app that I want to remove. Is there another way to...
How to enable editing of date field in VTB cards?
Hi, I am trying to allow editing of the due date field on Task Cards in a VTB. The field is currently greyed out. Can anyone advise how to make this editable by both myself and other people? Example screenshot below.
Resolved! Upgrade Patch Release Not Available
Scenario: Recently upgraded a Utah Dev and Utah QA/Test instance to Vancouver Patch 5. About 2 weeks later when UAT completed, went to schedule Prod to upgrade to Vancouver Patch 5. However, during the 2 weeks prior, Patch 6 was released and Patch 5 ...
Resolved! Can Flow Designer add Workflow Activity to an Ask for Approval task?
We are converting workflows over using Flow Designer. We have multiple things like inbound actions, the Mobile Agent, and Service Portal that are using the Workflow Activity field on the approval tasks. Flow designer does not see to give us that opti...
Resolved! How to add attachment in the catalog item so that user can download it.
Hi All, I have a requirement to add an attachment in the catalog item so that user can download it.I checked some community links, in which it is mention to add macro. But the macro type is not visible in catalog item. Please help. Thanks,Sam
UI policy is not clearing the questions associated with the "previously" selected option in portal
Hello Community I have a catalog item in ServiceNow that includes a question offering 'create' and 'amend' options. When I initially selected 'amend,' certain questions were displayed based on the catalog UI policy. After choosing a specific item, 'U...
Resolved! Flow Designer Email format
Hi, I need to send email form flow and that email need to take variables from catalog variables. Now we have discovered that if variable(multi line text) contain line brakes (enters) then on email we don't see line brakesmultiline text example is:tes...
Resolved! Modify Sysapproal_approver record using API
I am trying to do a simple API call to update an approval record on the sysapproval_approver table. Using API Explorer, I have PUT https://*******.service-now.com/api/now/table/sysapproval_approver/8f0cc504873ecd109d87ba6f8bbb3575?sysparm_fields=st...
How to convert a non pdf document like word, excel or image to pdf in ServiceNow
Hello Everyone,I'm working on a requirement where I need to convert a non pdf document attached to a variable to pdf and attach that pdf to ritm generated after raising the request.When I'm trying below script it is creating an attachment id which is...
Resolved! Discovery runing in Production is advisable
Hi AllCan somebody tell us some info or best practises running Discovery in the production.How do we handle the duplicate CI data populated by discovery and slowing the production system and the data quality.Is it okay to run in stage rather in produ...