TeamSeeking your solutions:Current Process:Customer orders PC, I sent Email to customer. Customer forwards email to his/her boss, The Boss (NO ITIL & NO ROLES) now replies back to SN (me), that email will not populate on request. Because (OOB) onl...
Hi fellows, For the life of me, I cannot figure out why this flow won't trigger. The record I'm updating is an IP Firewall CI, where I'm simply changing its name: Some things I tried:Testing the flow manually works fine. It compiles and activates as ...
I have a requirement to simply just not display outdated versions of KBAs on the portal for all users. I have looked at similar articles about this use case, but I am unable to find my answer. How do prevent this drop-down from displaying "outdated" ...
I am working in the Managed Documents application in ServiceNow. I can create a "My Collections" and add DOC records to it. I was wondering if there is a way to "share" or have other Users able to view My Collection or create a public Collection of D...
Hi community,I have a requirement that based on the users region the work orders in that locations of that region reports on work order task , task SLA and work order should be shown ie. when they open the FSM live dashboard in that widget it should ...
Hi, Can someone tell me, what are some of the privileges which knowledge role have and ITIL role doesn't in knowledge table?As far as I observed both are having same access in KB articles with ownership grp configured. Please let me know if there is ...
I would like to understand if there is a way to find out the list of dashboards that contains a particular report. Ideally looking to understand where can we find a relationship between a dashboard and report.
Hi!How can I reorder this version in knowledge? This causes my knowledge v3 to be unable to display the final version. I need a solution that can handle this problem.Thanks!
Hello everyone!I have a question: why does this.isVersioningEnabled() return false? when I have configured it like this:
Hi, We're not seeing new workstation and server objects showing up in the CMDB. The MidServers are all up and running.There are two issues I see when I open the record? Any issue because of that? But there are very few records getting updated. Why ...
Hello,Our service portfolio owners are creating duplicate Services and service offerings.OOB I dont see any control on this. With same NAME, you can create multiple Business service records. Q1 - We are planning to 'NAME' field as unique in dictionar...
Hi everybodyI am hoping to find a clear procedure to remove any transnational data (so Incidents, Problems, Requests, Changes, Tasks...and I'm sure a number of others) from the instance.For example, when we are about to Go Live, how do I efficiently ...
Hi I want to send email through flow designer but I'm facing a issue. You know we use ${URI_REF} when we're sending Link to that record but same thing won't work for flow email body so i tried one community suggestion but couldn't achieve it.Please ...
Good day! How should this be implemented? What is a good way to help manage groups for non-IT users? A record producer with an approval flow? We could create a Record Producer Form for the Portal that has a flow behind it to get approval from the man...
I have a requirement that involves adding an additional field to the top section of the kb_view ui page. Currently the Article, Published and Last Modified fields are available on the page. I need to add a new field called Role, then query the Kn...
