I have a Flow Designer Flow in the global scope, i have several subflows within the flow also in the global scope. When i try to Activate this flow i receive the notification:`Flow activated successfully. Service Catalog records are part of Global sc...
Hello Team, The search doesn't return any results. I try to search the Catalog items through search bar it's not working as expected. Thanks,Sudhan.
Hi all,We have this custom requirement to categorized an attachment. To put a "label" on it, like "Type a" or "Type b" .. Is there a way to categorized an attachment when you upload on task in backend (no portal )?Anyone had some advices on it?thank...
I have a requirement to simply just not display outdated versions of KBAs on the portal for all users. I have looked at similar articles about this use case, but I am unable to find my answer. How do prevent this drop-down from displaying "outdated" ...
Hi community,I have a requirement that based on the users region the work orders in that locations of that region reports on work order task , task SLA and work order should be shown ie. when they open the FSM live dashboard in that widget it should ...
Hi, Can someone tell me, what are some of the privileges which knowledge role have and ITIL role doesn't in knowledge table?As far as I observed both are having same access in KB articles with ownership grp configured. Please let me know if there is ...
Hi!How can I reorder this version in knowledge? This causes my knowledge v3 to be unable to display the final version. I need a solution that can handle this problem.Thanks!
Hello everyone!I have a question: why does this.isVersioningEnabled() return false? when I have configured it like this:
Hello,Our service portfolio owners are creating duplicate Services and service offerings.OOB I dont see any control on this. With same NAME, you can create multiple Business service records. Q1 - We are planning to 'NAME' field as unique in dictionar...
Hi everybodyI am hoping to find a clear procedure to remove any transnational data (so Incidents, Problems, Requests, Changes, Tasks...and I'm sure a number of others) from the instance.For example, when we are about to Go Live, how do I efficiently ...
Hi I want to send email through flow designer but I'm facing a issue. You know we use ${URI_REF} when we're sending Link to that record but same thing won't work for flow email body so i tried one community suggestion but couldn't achieve it.Please ...
I have a requirement that involves adding an additional field to the top section of the kb_view ui page. Currently the Article, Published and Last Modified fields are available on the page. I need to add a new field called Role, then query the Kn...
Hello Community,I'm looking to the transaction log and I see some log entries from the agent workspace that have a high response time compared with the average (average is 2 seconds, I identified two with 13 seconds).When I open the transaction log e...
Customer wants to export all critical logs to their SIEM primarily for Audit and retention. We have the following optionsw:Option 1 ) Export log tables on a daily basisThe concern is that since we are speaking huge volumes of data, this can have perf...
When we go to the new Next Experience UI for San Diego, we want to ensure all users have the Navigation Menu pinned by default. Where is this being stored?I tested with multiple browsers and I see it's stored server-side, but I can't find the table w...