Hi, I am not able to figure out how are records inserted into the interaction_related_record table when we create any incident or task through an interaction in the Agent Workspace. Also, how are these three tables (interaction, task and interaction...
Hi All,Can you please guide me how to make this OOT part shown as white which is now showing as black. I want this in the employee center . This is only happening in My tasks page.If i click on my request page then i dont see this problem Regards...
Our Development and UAT environments require local login with MFA. We have a clone preserver setup for the user_multifactor_auth table and during our last upgrade to San Diego we cloned our DEV and UAT environments. Post clone, we could log into the ...
I wanted to create scripted GET API which will have a JSON in request body. I tried creating GET API however I found that I can pass data only through query parameters. Example API: GET "API Path" Request Body: { incidentNumner: "12345" createdBy: "a...
Has anyone run into an issue when creating the property "glide.enforce_security_scope.<scope_name>" to enforce security on a scoped application? Right now I'm trying to create this property to secury an application but after submit it goes back to th...
Hello,I would like to Include Related lists in the PDF Export, is it possible? Currently only the fields in the form are exported (based on the view). Thanks!
Hi everyone, Could you please assist me how to set default value of a variable?I need user 2's manager to be the default value (Screenshot below)This script is only get user who is opening the form.Thanks in advanced for your assistance. javascript:g...
I have created a label and added 4 Checkboxes which each must be read and checked prior to providing an electronic signature for a particular Human Resources catalog item request. Even though the checkbox variables are marked as mandatory, one is n...
Hi, I am not sure if this is the correct forum for the following Q. Has anyone created a single score report with custom columns? If yes can you please share how did you manage it, please? I know that I can get customized columns via the "cog" but I ...
Hello everyone,I am trying to create a UI Macro, which when clicked opens a window showing the list of Configuration Items assigned to the user in the Caller field. When clicking on the CI, this would then populate the CI field on the incident form. ...
Can someone explain the difference between the following functions in the GlideDateTime API? I'm failing to understand how timezones play a part in day, month or year adjustments. I've run some background scripts to try and see if there is any differ...
I have Created one variable which is select box type.Once I select an option from select box, then only other variables should be seen.can someone help?
Hello, I am trying to go to OOB again with the prefix of the HR Case (sn_hr_core_case) table. If I change the prefix from 'HRD' to 'HRC' I am getting the following error message: "The prefix HRC collides with the prefix of an existing record". I am s...
Hi all, I want to delete the the attachment on data source after 10 minutes when records get created. How can we achieve it? I am creating some records in a custom table using import set. I am attaching a CSV file on the data source. I am trying to...
I have a weird issue I'm wondering if someone can help me with. I'm unable to select the User [sys_user] table from any Table Name dropdowns. See attached screenshots. One screenshot is trying to create a business rule on User [sys_user] in our TEST ...