I have created a new UI Action for the workspace that changes the state of the case to closed and populate the resolved by and the resolved date but it doesn't save the record after clicking the button. Here is the code I have written: function onCli...
Personal Developer system opening to new UI with no Navigation features. How do I get out of this?
Hi all, Just to share a unique issue that I encountered for one of the customers recently. Given that I have 2 instances:1. Test Instance: Plugin is installed2. Prod Instance: Plugin is installedBoth instances are on same version, same patch Tokyo Pa...
Iam trying to capture image from users web cam in service portal, but facing an issue while implementing this. I got a base64 encoded string output while fetching data from canvas but when i decode and insert into attachment table , it is not parse...
There is an OOB UI Action Refresh from LDAP that runs this script: var ldap = new GlideLDAPUsers(); ldap.load(current.user_name.toString()); action.setRedirectURL(current); gs.addInfoMessage(gs.getMessage("Reload of LDAP data for {0} has been started...
Hi guys, I have a created a order guide for "New employee". This order guide have 3 items attached 1. New Account in AD2. Order PC3. Order Mail Account In order to fulfill "Order PC" and "Order Mail Account", I need to have "New Account in AD" comple...
Hello Team, I have two arrays where I am using diff to get the difference and push it into another array as below. arr_diff = arrayUtil.diff(arr1, arr); The values comes up like this as below. arr_diff = test1,test2,test3,test4 With the help of b...
Hey Community, I'm working on making a client script that forces a confirmation dialog box when a user tries to click the retire button in an article. The box pops up properly when selected, but when you click "OK" it re-routes directly back to the d...
Instance Version: Rome Patch 5 Instead of stage display label, flow designer sets stage value to requested item. This issue is identified when update record action is used to set stage field option on requested item. Flow:
Does anyone have any tips for comparing the differences between 2 versions of a Knowledge article? Does anyone have advice for Approvers/Authors so we can approve edits more quickly? I know about the "compare" function in the Article Versions related...
Hello, I have enabled "copy empty fields" on my transform map. I know this means that all empty values will be copied on the instance.Thus, is there a way for me to check the value of the columns first and ignore the transform if there is a column wh...
I want to remove the time from a date/time field that is already existing. It looks like I cannot change the field type to just "date". However, I dont want to deactivate the field or have to create a new field.Is there a way I can add an attribu...
both in our official DEV instance, just upgraded to Kingston, and in a developer instance (also kingston) i've been unable to edit the sc_landing page to remove (delete) the sc-recent-popular widget that displays in Container 5 When i select the widg...
Hi community, Isn't it possible to attach a database view to a table as a related list? Context: sn_customerservice_case + database view "u_case_metric" (I made it on global), a simple metric view as all other tables I tried with: * Configuratio...
Hi, I am having issue in UI pages and CSS. I include the css into my UI Page but it is not working. Please help me. Given bellow is the link I include in my UI page. <link href="c2b56fae2fe11110b1f7857cf699b6a6.cssdbx" rel="stylesheet" type="text/...
