Hello, I have a requirement to redirect users to different pages when the login. Currently this is not done through SSO, but Okta maybe used in the future. We are working with the Customer Service Management Plugin I have a couple of cases 1) Con...
Hi all, I was wondering if it is possible to separate views in HAM and SAM workspace, just like how you can swap views in Next Experience. I would greatly appreciate it if you could enlighten me with steps on how to perform this if it is possible. T...
To avoid information overload and get the primary relevant information to our support techs, I'm wanting to create two different activity views on the Incident[Incident] form view. I'm trying to get work note and comment history on one section and th...
I have a question related to importing data from an excel spreadsheet. I'm trying to upload data into a table and the formatting of the text in one of the columns is something I'd like to preserve. After it goes through the transform map, that format...
My personal dev instance is on Rome. I'm trying to use the value from one of the columns of a multi-row variable set in a For Each loop to lookup the sys_ids in sys_user. The steps I've take are: 1) Get Catalog Variables from the Catalog Item in ques...
Hello! I am currently looking to create a pie chart that is grouped by the Subject Action Taken 1, Subject Action Taken 2, and Subject Action Taken 3 fields combined (all custom fields). The choice options are the same for each field and I would like...
I am having an issue when using standard change templates in a flow, they don't include estimated hours.Estimated hours is declared in the template and it works fine if the change record is created manually.However, when created via a flow, estimated...
There is requirement to send a generic survey reminder notification to the end-user if the last notification/reminder notification sent was 30 days ago and the end-user still has an open survey assigned to him. The first notification will be sent out...
I have a order guide with multiple catalog items. I have written a onchange catalog client script for Scenario that when Request type is Add then show a popup.This is working when i select request type as Add.But When catalog item in order guide is a...
Hello, As we need to display a dashboard on a big-screen TV during the day (~12h max a day), I was wondering if it possible to set a user's timeout session value using anything ? I know the default session timeout is 30min for every user, and that is...
i want to create a req using inbound action to catalog item where the variables are requested for and when do you need this, and it will also be populated the same request in email (RITM and Task level) but i want to be specific,If the user is not ex...
Hello Team, I am struck with Now agent development. In the launcher screen for the Request notification tab, I am unable to set the catalog tasks that are assigned to me and I should also see all kinds of tasks assigned to my group. @NOW agent
Hi, I am getting a data from the server side with whcih i want to flash a message on a page, I looked into Announcements but i think it only displays a static message. My requirement is based on the users locations data will be changing and i wan...
I have a requirement, where on click of a UI action ,I need to cancel the approval flow which gets triggered, but on click of the UI action the only a particular records approval flow should get cancelled,for example :I have submitted a ticket and s...
Hi Community, I have a requirement where we want to export an excel via SFTP in a Linux sever. I read few articles on community and ServiceNow docs. I saw we can user OOB Workflow for SFTP or JavascriptProbe to achieve my requirement. But I noticed, ...
