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Resolved! How to trigger a flow from an event?

Hi, I am trying to trigger a flow by using the "Record Created" trigger, then searching the table for the sysevent table. I have then added a condition to only run if it is an event with a specific name. I did an example of what I am trying to do bel...

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Jacob23 by Mega Guru
  • 11468 Views
  • 11 replies
  • 5 helpfuls

Surveys emmbeded in outlook

Hello Community,has somebody be successful in implementing servicenow surveys embedded in outlook.We followed the instructions from:https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/survey-administration/task/embed-surve...

Resolved! Service catalog > variable > Instructions

is there way to make the link reflect the instance, we added an instruction with a link pointing to a form, but the problem it is static, so it always point to prod in non-prod.  Since there is option to use html source, I wonder if this can be modif...

Ganesan2 by Tera Contributor
  • 1567 Views
  • 3 replies
  • 3 helpfuls

Resolved! How do you enlarge an image in Knowledge

Hello all, We have several knowledge articles that have images in them.  In the article, the image displays in a small 136x200 px size.  The actual size of the image is 658x965.  I do not want this huge image in the article itself, but is it possible...

Resolved! How to enable Inline Editing for this list?

I would like to be able to perform inline editing on the PDI Service Operation Workspace incident's related records list. I set the glide.lists.inline_editing_enabled to TRUE and that indeed allows me to perform some inline editing but I am still una...

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SimonSimon by Giga Sage
  • 5594 Views
  • 1 replies
  • 1 helpfuls

Business Units and Departments

Hello Community, At my company, we're trying to get our Business Units and Departments set up correctly. However, our business is one of the largest in America and our organizational structure is completely insane. Each department goes several layers...

shoobadoop by Tera Contributor
  • 31882 Views
  • 9 replies
  • 47 helpfuls

How can I hide/disable the "Create Channel" and "Create Personal Notification" Feature in the System Setting at Kingston Release

Hi, In the System settings (Gear icon - button at the banner frame) we want to hide/disable at the "Notification" tab  the "Create Channel" and "Create Personal Notification" Feature. I know there is a property "glide.notification.preference.ui.enabl...

Philipp4 by Tera Contributor
  • 3548 Views
  • 11 replies
  • 2 helpfuls

Moving from Global to Scoped app

Hi,  We are thinking of moving from a global Service Catalog to scoped catalogs as we will have separate for various areas.  What would it take to move the current catalog from global to a Scoped catalog?  Do the items, workflow, scripts have to be r...

Yury4 by Kilo Contributor
  • 1842 Views
  • 2 replies
  • 1 helpfuls

Resolved! Variable Attributes - ref_qual_elements

Hi All,   I am creating a List Collector with Reference qual and ref_qual_elements filled in properly. It works great with one value in the ref_qual_elements, However when I try to use two values. it somehow does not work accurately.    Any idea as h...

Resolved! Refresh oauth token for outbound rest call

I have an outbound rest API integration with google g suite. The authentication uses an "Authorization Code" OAuth Profile. I am looking for help on how to pragmatically refresh the OAuth token before running the outbound REST call.

Jon Ulrich by Kilo Guru
  • 4824 Views
  • 10 replies
  • 2 helpfuls