Forum Posts
archiving/cleaning up question_answer table
hi all!We are working on ticket (incident) data archiving and one of the related tables which poped up is question_answer. Interestingly I am not able to pick or see this table as related table for archiving, and of course we don't want to leave this...
Script for checking open catalog tasks in a RITM and not close the RITM
Hi Community,I am trying to write a fix script to close the RITM which has all the catalog tasks closed and not close the RITM if it has at least one catalog task open. Please help me troubleshoot, it's not checking the catalog task open when the scr...
Free Service Portal Widget: Related Lists
To help contribute back to the community, we're going to try to develop and give away one new widget per month.For January we have developed the "Related List" widget, which allows you to display related lists on the form page in Service Portal.Examp...
cmdb_ci_circuit
All,Anyone has used this table? What is this table for? Typically,which industry would use it more often?Any examples is greatly appreciated.Thanks,Dor
Remote Instance Spoke: Get OAuth Token related link login
I have setup the remote instance as per SN docs (https://docs.servicenow.com/bundle/utah-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-rem-instance.html). When it comes time to click the related link "Get OAuth token"...
How to set subject of client email from Quick message
Hi ,i am looking for a way to set subject of client email based on the quick message i select orset subject through quick message.Please let me know the suggestions.Regards,Adarsha
Way to increase script comparison window
Is there a way to increase the size of this window? It only displays 20 lines of code. Thanks
Resolved! Process Implementation Workshops guides/ppt presentations
Hi Team, ServiceNow used to offer the implementation workshops guides in the form of the powerpoint presentation. I believe the last one release of them was for Jakarta version. Does anyone know if and if yes where the newest can be found/obtained? ...
2 Change tasks mandatory
Is it possible to make the implementation and post implementation tasks mandatory, meaning they cannot be canceled and you can't move to the next stage until they are completed? I want to do this in our change module but don't want it to break any fl...
User Settings and Homepages in the Next Experience.
Browsing the San Diego Next Experience to complete some template updates and noticing that the settings icon (normally top left in banner) is not available. Is this moved, or has it been completely removed in Next Experience?Same question about Homep...
Resolved! flow designer Look Up Record If multiple records are found return first record - does this mean "oldest"
newbie question and i'm probably over thinking it but trying to resolve issues in a flow i'm developing: for Action: Record Lookup, on the setting: If multiple records are found action: if set to "return only first record" - does this mean retur...
Resolved! ATF - Unable to fetch RITM Number in test step.
Hi Team, This is related to ATF (Service catalog in service portal). I have a requirement to show a log message in an ATF test step. I am doing 'Record Query' on log table then adding 'Open an existing record' step, Log message contains the RITM no. ...
Where is the "Or take support from a Live Agent available." coming from?
This is driving me nuts. With Virtual Agent Lite, in the Greeting. topic, the Send Topic Picker block is using the below code to fetch and display "Or take support from a Live Agent available." with the topic picker in the chatbot (image below). Whe...
Resolved! KB1553688 - How do we find ACL's with no roles?
Any idea how to find ACLs that have no roles associated? In list view on sys_security_acl you can easily filter for Condition = empty and script = empty. Role however is more like a related list, and I can't report on this table in the reporting mod...
