Currently on Quebec. We populated a KB with several hundred articles, but the categories were not set. Beyond just scripting it, is it possible to change the settings so that the category can be changed without having to check out the article and r...
We are removing an older system and it has a flow and uses several Subflows and an Action. Is there some way to disable the Subflow and Action completely other than just deleting them?
Hi, We've recently moved from IP Address Access Control to Adaptive Authentication. It's been a pretty easy migration but I'm struggling to find the logs that would show me IP addresses which are getting a 403 error based on the Global Blocking Polic...
Hi all:I am using the flow designer to create a flow that sends a weekly email if an incident has a due date set for that week.I would like to include a link to the record in the email, but when I use ${URI} or ${URI_REF}, it just prints that as a st...
Likely i've got some setting turned off or something but i'm failing to be able to attach a file to a catalog item definition so that it is accessible to user viewing the portal (or the backend for that matter). On the catalog item definition form ...
While working on a series of Dictionary Overrides of the cmdb_ci.correlation_id field to set attributes for child tables, one table returned the "Invalid insert" error on Submit. Starting from the Dictionary Entry for cmdb_ci.correlation_id, I starte...
while creating a record I need to get related list of records and perform a REST action for each record . I'm using this flow and its working fine however I've no idea how we can get the final output to a variable. Basically each REST response will r...
I had dot walked a field onto a existing table already. I didn't know until I dot walked the field that the field name was the same as a already existing field on the table. I am wondering on how to change the label name of the dot walked field witho...
Hi, I am trying to customize the Assign Survey functionality on Survey Definition form. I went into the UI action script and figured out the GlideDialogWindow() has been utilized for the popup. However, I was not able to find "dialog_asr_user" in UI ...
Hello,I want to restrict the outbound emails based on a whitelist of domains, to do this I have done the following : 1) I have created a Fix Script that will search for the authorized domains from the "sys_user" table and will then fill the table "sy...
Greetings, I have a record producer that appears with state of "Publishing" without the buttons "Edit in Catalog builder" nor "Cancel Checkout": In Catalog Builder the record producer appears twice. We can edit the item, click on the submit, but i...
Hi, I need a help with Workflow Activity. I've set up a Catalog Item that recalls a Workflow. At the beginning of it, I've set up a timer, but instead of waiting X seconds, it stops and activity remains in running state. I've already tried with other...
I need to copy an attachment from the Form or RITM to a Catalog Task. From what I have found online, this is what I have tried. However the attachment is not copying over to my Task. I usually work in Workflow Editor but was told this would be a be...
Hi, I am not able to figure out how are records inserted into the interaction_related_record table when we create any incident or task through an interaction in the Agent Workspace. Also, how are these three tables (interaction, task and interaction...
Hi All,Can you please guide me how to make this OOT part shown as white which is now showing as black. I want this in the employee center . This is only happening in My tasks page.If i click on my request page then i dont see this problem Regards...
