Hi Community, We have created a custom flow action with a Rest step for an outbound call. We are using OAuth 2.0 for the authentication so, just wanted to know when making a outbound call, how an access token is passed?Is it automatically done via Co...
Hi All,We need the total number of tickets received from last 12 months by using servers.How to extract it Thanks.
Hi All, I have a requirement to show the Knowledge bases based on sold products.I have added the below script in user criteriavar con = new GlideRecord('customer_contact'); con.addEncodedQuery('accountISNOTEMPTY'); con.addQuery('sys_id', user_id); co...
Hi everyone, I am trying to create a business rule that runs before the incident table is loaded and queries only the records that are opened by the current active external user. I've tried using an encoded query with a dynamic condition, but it does...
We are currently testing Adaptive authentication and have noticed that APIs that use OAuth does not work when the "Enable Authentication Policy" is true. I have tried connecting Via postman by following instructions here - https://support.servicenow....
I have a customized ticket conversation widget on the case table. I get the entries using the line data.stream = $sp.getStream(data.table, data.sys_id); The internal servicenow UI shows the case has 102 Comments (client visible) entries order desc on...
Good day. I'm trying to accomplish such configuration in Kingston release: 1. If the user has role itil, then redirect to navpage.do\UI16 2. If the user has some roles but not itil, then redirect to Service Portal There is OOB SPEntryPage script, but...
Hi I am using the link: https://dev101419.service-now.com/ But as soon as it loads, the page redirects to: https://dev101419.service-now.com/now/appenginestudio/home Not sure why, so I cant access my instance. I am very new to servicenow. Any hel...
Hello Community, I have a requirement to use a subflow to automatically update fields on a form as part of a catalog item task model. I have created the Task model and also the sub flow. The issue I am having is that the sub flow is not triggering w...
Just made aware that with Vancouver the Instance Security Center is being prepared for deprecation. It will be hidden and no longer activated on new instances. Do we know what is replacing it? I'd like to ensure am kept current on this topic. Tha...
I have a catalog form that asks the client an initial question(request_type). If the answer to this question is 'Remove' I would like to add a minus sign to 2 fields that the client must complete (monthly_charge_out_amount and budget_transfer_amount)...
We have just implemented ServiceNow in our company.Because we have different departments in the company, we have different emails per department.The workspaces, and therefore the tickets, are also separated by department. For example:Purchasing -> e...
On the Knowledge portal is there a way to keep the chosen Knowledge Base when searching. Open the Knowledge portal - /kb?id=kb_homeChoose a Knowledge BaseShow the FiltersYou'll see in the Knowledge Bases widget have the chosen baseSearch for somethin...
Hello, I'm trying to use g_scratchpad in a client script for a List Action but I get: SCRIPT:EXEC Error while running Client Script "GlideScopedScript": ReferenceError: g_scratchpad is not defined The Display BR is working when it saves to the scratc...
