When we open the Request Overview > Request and select 'New', the CSM Service Catalog is displayed.I would like to change this to the SP Catalog that I have built, but I cannot see where to amend it. If I create a request from an incident, I get the ...
Hi Team, How to check ServiceNow version for normal end users as well as ITIL users. As a admin I can see the version details via stats.do but how ITIL users/Fulfillers can see the ServiceNow version details. ThanksAshok
How can we see closed/resolved incidents & problem records in ESS portal?(User already have admin & itil_admin role still he is not able to see the closed/resolved incidents & problem records)
Hi Team, How to discover the appliances in ServiceNow. Thanks and Regards,Nikita Gupta
Hi all, I have made a Script Action in flow designer to find an approver based on the "Manager" field from the submitter of a request, however if there is no manager it should return two other users who are fallback approvers for our whole business. ...
Hi team, Some CI's names are being populated incorrectly when created or updated through discovery. Thanks in AdvanceNikita Gupta
Hello I am new to the UI Builder and want to configure a workspace similar to the CMDB workspace: In my workspace I already added resizable panes and configured the list menu. Clicking on the different list's names displays the desired lists and the...
For a Custom scoped application, inside agent workspace via a UI action, i display a g_modal.showframe function onClick(g_form) { var premiseId = g_form.getUniqueValue();var rpId = 'rpid';g_modal.showFrame({ url: 'sp?id=sc_cat_item&sys_id=' + rpId + ...
Hello,I have created a page with sub-pages (viewport).How can I manage pages in right order?? I have entered numbers in "Order" on "Sub-page Overview". My expectation is to show the page with order no. 10 first. Thanks,
Dear All, After setting up microsoft sharepoint online spoke, I'm able to generate OAuth token but as soon as I try to test an flow action execution it fails with 'Invalid Authorization Token' Status code 401. Did anyone face similar issue and were a...
Hi team, can I know how the five9 can be integrated with servicenow? Saw that it is feasible by installing 'five9 cloud contact centre' from applications. But no reference guide on how to do the integration or how it works are not given. Thanks & reg...
Is there a way to remove the option for "CMDB Workspace" in the banner? Currently testing the new San Diego release in sub-prod instances and was wondering if there was a way to remove this.
Hi All, (preface, this was all setup before I joined the company) Previously whenever a new user was onboarded by HR, once their Windows login details were created, it would automatically send an email with there username/password to their hiring m...
Hello Community I am trying to create an automated standard change record using inbound email content via Flow Designer. 1- I set my trigger as Inbound email and also set the relevant conditions.2- For the action part, I selected Create Record (Crea...
Hi, I have to configure a survey with some questions depending on the response to other questions. I leveraged "Depends on" functionality, but we wanted to clear the questions if the user is selecting one option and then changing to other option
