HiI am trying to open second record from RITM list.I use Record Querry in first step. I get 2 records(RITMs).I want to open one specific RITM from this result.If I try with Open existing Record with Above result in data picker, it only allows to sele...
Hi all,I am creating an ATF test step to insert a record.I want to know how to set a field value to today dynamically using GlideDate.I will be very appriciated if anyone can help me out.Thank you
I want users to be able to choose which view they want. Thank you.
Hi, Is there a way to enable the feature to download attachments from an incident by using "drag & drop" ? When a user drag and drop the attachment from the ticket to their desktop, the attachment should be downloaded to the desktop directly.How it ...
I am working on branding the EC Pro and would like to know how to change the Content experience widget below highlighted in red: Thank you in advance!
Hello, I am looking to update work notes with a dynamic link. With the link it will be dynamic based off of another field. We track Fedex shipping numbers in a specific field on the RITM and when it is populated it adds a work note to the INC that wi...
Does anybody know how to get the "Estimated completion date" field populated on Epics [rm_epic] table? From my understanding it works by first collecting the story points sum of scores via the daily scheduled job for scrum and once that job has finis...
I expect to see the option to add to update set but I don't see it. I don't see it in the actions either.
We recently changed the author of some of the knowledge articles to a new user since the original author was no longer active.But the new author doesn't have the publish functionality.As per the support article, publish functionality is available for...
Hello All, I have the following like users on my PDI.-----UserName:Service Desk / Role:service_deskUserName:Service Desk1 / Role:service_desk UserName:Soft Ware / Role:softwareUserName:Soft Ware1 / Role:software-----I want to config reference qualifi...
I understood GlideAjax to return single values as very simple and getXMLAnswer() is very easy to use. To return multiple values or object or array what is recommended for someone to start learn and practice from the beginning if never tried? I find t...
Hi everyone,I have a role that is used in a catalog item and I need to grant all users access to this role; so everyone in the company can access this catalog item. (the role determines when variables are required and only users with the pm manager r...
I am creating a report on Requested Item table with type List. I am trying to add variables into the report. when the column count crosses 40, it gives me error below,There is no access rule problem as I am able to see any variable until it crosses c...
If Assignee set incident in pending appointment so the date/time field is show next to the on_Hold_reason.Date/time field should not accept date/time less than today+5hours Thanks & Regards, Abhishek Yadav
