What is Robin Database table ?
Our Database team inform that the size of Robin Database increasing daily.. Not sure what is this table used for Can anyone help to understand the usage of this table Thanks in Advance
Forum Posts
Using JDBC Custom Activity for MSSQL Stored Procedure
I am creating a custom JDBC activity to pass variables to a MSSQL stored procedure. The connection tests fine with the credentials and connection I've created and we are using Mid Servers to connect. This is the definition of the stored procedure (as...
Script for Virtual Agent topics available to a specific sys_user_group
I am wanting a topic to only be available/viewable to a specific group, as the role is applied to more people beyond this group. Is there a script I can use for this?
Why are no chats coming through to my available agents?
Hey there, I'm relatively new in the whole ServiceNow universe, and i'm trying to set up my own PDI with an Agent Chat - however, whenever i try to access the customer chat through the CSM-portal, i always get the message: "There are no agents availa...
Custom Typeahead widget to redirect on a custom Search page
Hello all,I'm new on developing on servicenow and I need help on service portal.I'm creating a new portal and I want to have a custom search page for it. So in order to do that, I created a page (that I named 'search client portal') that has 4 widget...
Update allocations - Subscription Management
Hi All, I am currently working on Subscription Management and have come across a button called "Update Allocation Totals" in the Overview module. Clicking this button updates subscription information, but it appears to be a manual step. Is there an a...
Start date variable (Type is Duration) in catalog form
Hi all,I have a requirement, where the timer activity should be based on selection of Day/Hours/Minutes/Seconds of start date variable (Type - Duration).Here is the screenshot of the variable - Start DateBut I am not sure how to get these values ente...
Resolved! I am trying to show the subcategories that are specific for one category, but it is showing all the sub categories, I am using onChnage client script in the Category field on the incident table.Please help, Thanks
I am trying to show the subcategories that are specific for one category, but it is showing all the sub categories, I am using onChnage client script in the Category field on the incident table.Please help, Thanks
Platform Operating Model
As we begin to onboard more capabilities of the ServiceNow platform we're re-evaluating our operating model and how we properly support platform. I was wondering if anyone would be willing to provide insights into how they are structured. Do you have...
How Does Generate PDF Document action works on Flow Designer?
Hi All, Want to understand how does Generate PDF Document works on Flow Designer. What shall we provide on template id? Thanks
How to change the number of Knowledge Base displays in the Knowledge Home
On the Knowledge Home page of the Service Portal (id=kb_home), 4 knowledge bases are displayed by default, but how can we increase the number displayed?I would like to display about 8 by default, but I am not familiar with widgets, so I would like to...
Standard Ticket configuration
Hi, anyone who knows if you can use both Info fields and Info widget under the Advanced checkbox at the Standard Ticket configuration. I would like to display a widget and also som field information.
Resolved! Duration type fields exported as XML in incorrect datetime format
Description: We have export set to export task_sla data in the file to the midserver for the load to the outside system. The data of "duration" type for our purposes needs to be presented as a row value, not display value. If we are using for export ...
How to Link Now Learning account with Personal Account
Hi Team, I am changing company, I want to link my current account with a personal account. I followed the below steps Login in Now learningOpened below URL https://www.servicenow.com/now-creators/manage-resume.htmlClick Manage My ProfileClick o...
Creating tree structure in the knowledge base category on the service portal
Hi,Is there a easy way to create a tree structure in the knowledge base category list? (kb_categories)For example something like this for the knowledge base:Which shows the category and sub-categories in a tree like structure.Best regards,
