Resolved! Is there a proper way to check the usage of Agent workspace and Now mobile app?
I want to know how many users are using Now mobile app and agent workspace. Is there an easy and proper way to check this?
Forum Posts
how to get the sys_id's to import in a transform map?
I have records in a table in a scoped application that I would like to copy to dev on a regular basis for testing. Currently, I do this manually using export XML/ import XML, which works great and keeps the sys_id's the same on both instances. Beca...
Out of the below listed applications, which will not run natively on smartphones
Dear all, By running a practice test on admin ServiceNow, the below question makes confusion to me, If any one know the answer please clarify. Out of the below listed applications, which will not run natively on smartphones-Workflow-User administrati...
Resolved! User session
Hello everyone. I'm editing the property glide.ui.session_timeout to 2 minutes for testing but my current session doesn't expire. Someone know why ?
How to find out who has deleted dictionary entry
Hi, I recently discovered that one field of a table is missing (has been deleted). I discovered that the first time an error occurred because of a missing field is on 8.4.2023. I cannot find any update (sys_update_xml) that deletes the field. Is ther...
Resolved! Article validity not working for new Knowledge Articles
When I create a new article in Knowledge the 'valid to' date autopopulates exactly 1 year from day of creation. This does not correlate with my article validity or any article validity in my Knowledge Base. What can I do so the article validity day I...
Change the Chevrons titles at the top of a project
We would like to change the titles of the Chevrons at the top of a project inside ServiceNow. 1. Is it possible ? 2. If so is it a per user change or global? I've added an attachment and highlighted in yellow what I am referring to w/respect to the...
Problem with OAuth2.0 --- Token management
Hi,I need to use a list of Web-service that use an authentication by OAuth2.0. So I have register on our ServiceNow instance the application by the Application Registry (oauth_entity) and so I have obtained also the OAuth Entity Profiles (oauth_entit...
Resolved! Correct / remove an index table ( sys_index )
Hi All, I need to have a suggestion to understand how I can correct o delete an index on a table of the CMDB. We have create an index on "cmdb_ci_appl" to a field that is part of "cmdb_ci" .I can see it by sys_index table, but I can update/delete it....
Resolved! How to generate an XML file with specific format and place it in MID Server
Hi All, I have a requirement to generate an XML file with specific format and place it in MID Server. Requirement is as follows: 1. Query sys_user table to get those records where Active=false and Updated_on=Today.2. Based on the result set, get the ...
Resolved! which kind of table has a name that starts with a custom prefix ?
Certain tables have prefix like hr_, which kind of table has a name that starts with a custom prefix. a. excluded table b. scoped application table c. system table d. Explanation table e. xray search table
Impersonation role for ITIL users
I'm trying to grant impersonation rights via the 'Impersonator' role to some ITIL users. However, it doesn't seem to be working. Is there any other roles required?
Converting a Homepage to a Dashboard is not setting the Owner.
I am testing the Homepage Deprecation Tool, and when I trigger a request to retire or convert a homepage.- Can either set it to retire, which triggers approval from the owner... and if the person rejects (it will then convert to a Dashboard), - or I...
Resolved! UI Action to update multiple records from list view
Hello, I need a UI Action that will allow a user to select 1 or many records and then open a comments dialog modal . The comments modal will update all selected records with the comment entered. How can I do this? ***EDIT*** I've figured out how to ...
Best practices for updating a large amount of records
Hi, I need to update about 2 million records. There's no way to identify which record has already been updated, for the purpose of this post, assume that I'm converting the text of a text field to lowercase (so updateMultiple() isn't an option, since...