I have added placeholder by writing client script but script only works for new record. Not for the old once or also for any record after created. SO how can I make this script work for new record and old record also? onload script - function onLoad...
I have created some record producer and catalog items in the development under the same service catalog.How to copy the service catalog from development to production？
Hello Team, I created a Flow Design to send out approval email reminders every 7, 14, 30 days etc. The reminder notifications (using sysApproval table) to the Approver is being sent and is working fine. However, I also need to send the same email to...
Does anyone know if there is a way to set a HTML field to be a default font and font size. I don't think the style will set this for an HTML field. We are trying to standardize our kb submission so they all have the same look and feel.
How can we enable usage of User Criteria for limiting Menu Items in Service Portal. We basically need the Can View and Cannot View related lists similar to Catalog Items setup so we can use user criteria. We know how to use the Condition field of men...
My Manager wants to see some kind of logs or report to see the status of a live agent in the agent workspace. I know there is a table called "presence and capacity" but in this table we only able to see the last update of the agent. Is there any way ...
I have a requirement to allow user to download a pdf file on click of a link.I implemented this change using the sys_attachements table and referencing in the html as <a href="sys_attachment.do?sys_id=17ca97ca1bbd8110775d7bff034bcb16" > But the sys_a...
HiI am using sn_ws.RESTMessageV2 to get an image from one of our local REST API via a MID server. This works, but when I try to save the image as an attachment to an Incident using saveResponseBodyAsAttachment that does not work due to this limitatio...
Hi, Can someone explain me or they know what will happen If they commit a retrieved update set which is in state loaded also from that retrieved update set If we move or remove the record to a default update set. will it going to affect anything if t...
We have configured our outgoing mail to use smtp.office365.com (STARTTLS 587 and OAuth 2.0) and it works (mail are sent as they should). But we have seen that the processing time is around 8000-10000ms and even greater some times. Even got a automate...
Body Text is not showing any data. Any help would be appreciated. Once I Get this done I need to pull the CI out of the email to be able to assign to its Owner. .Here is a sample email Action:
Hello! I have a group of authors to whom I've granted the knowledge_manager role, with the intent that they can edit any draft article within their specific knowledgebase. I have a "can contribute" user criteria set, and we have Advanced Knowledge p...
can anyone please help me to understand about setworkflow(false) this function with example.
I'm trying to get our link to the survey to point to our Service Portal Our surveys are visible via the My Survey's widget but the URL obtained from 'View Survey URL' on the Survey Definition links back to the record inside SN rather than the Portal ...
Hello All, I would like go understand how the Client Software Distribution 2.0 works for install and uninstall scenarios .As of now we are utilizing some of the spokes like AD, sccm,jamf with integration hub enterprise.What is the advantage of CSD2....