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I have a variable named email in catalog item. I want to set the value of this variable to current logged in user's email id as a default value. For this i am using " gs.getUser().getEmail()" in the default value field of email variable but it's not

I have a variable named email in catalog item. I want to set the value of this variable to current logged in user's email id as a default value. For this i am using " gs.getUser().getEmail()" in the default value field of email variable but it's not ...

ANywhere365 Intergration

Has anyone done a integration with contac centre Anywhere 365 at all or has seen the attached. For some reason I have followed all instructions on their website as follows; https://golive.anywhere365.io/platform_elements/webagent_for_servicenow/webag...

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Alex Cason by • Tera Contributor
  • 2857 Views
  • 4 replies
  • 0 helpfuls

De-activate OOTB System admin user

Hello Experts,We intend to de-activate the OOTB System Administrator account in Production instance due to security reasons. We don't have any integrations currently where the OOTB admin is being used.  We have created another account with admin role...

Somujit1 by • Tera Contributor
  • 908 Views
  • 1 replies
  • 0 helpfuls

JP1/Automatic Job Management System 3とServiceNowの連携について

JP1/Automatic Job Management System 3を利用して「ServiceNowのジョブが正常に稼働しているかの監視」および「ServiceNow上のジョブ実行管理」をしたいと考えております。上記を実現するにあたってのシステム構成例がありましたら教えていただけると助かります。

Makino1 by • Tera Contributor
  • 2475 Views
  • 3 replies
  • 3 helpfuls

Resolved! Email notification with link to tickets

Hi everyone, We have a requirement where we place request to retire a specific group. A request is generated and approval is sent to group manager.Before retiring the group, the manager should see if any ticket is assigned to group, and then approve ...

prithatcs by • Tera Contributor
  • 2829 Views
  • 3 replies
  • 2 helpfuls

Resolved! View tickets in tab on portal page

Hi everyone, We need to show all tickets opened by a user on the portal page.I checked the oob widget, but it shows all the tickets in a single list.i want them to be available on separate tabs.Will it be possible to create tabbed portal form to achi...

prithatcs by • Tera Contributor
  • 2233 Views
  • 1 replies
  • 0 helpfuls
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