I have a catalog form that asks the client an initial question(request_type). If the answer to this question is 'Remove' I would like to add a minus sign to 2 fields that the client must complete (monthly_charge_out_amount and budget_transfer_amount)...
We have just implemented ServiceNow in our company.Because we have different departments in the company, we have different emails per department.The workspaces, and therefore the tickets, are also separated by department. For example:Purchasing -> e...
On the Knowledge portal is there a way to keep the chosen Knowledge Base when searching. Open the Knowledge portal - /kb?id=kb_homeChoose a Knowledge BaseShow the FiltersYou'll see in the Knowledge Bases widget have the chosen baseSearch for somethin...
Hello, I'm trying to use g_scratchpad in a client script for a List Action but I get: SCRIPT:EXEC Error while running Client Script "GlideScopedScript": ReferenceError: g_scratchpad is not defined The Display BR is working when it saves to the scratc...
Its been a while since I've messed with UI pages and UI actions, but my goal is clear I have a UI action that shows a UI pageThis UI page is meant to take user input, then trigger a Flow Designer flow Flow inputs are:The current Requested Item sys_id...
Hi All,I'm running into a problem with Virtual Agent Lite. When attempting to create a new incident, using the default ITSM `Report an Issue` topic provided out of the box, I get the message "I'm having technical issues and won't be able to continue...
We have identified that the records in the chat_queue_entry table are deleted after 3 months, I have found the following in the deleted records: There is no record in the "Auto Flushes | sys_auto_flush" table, so you should not delete those records. ...
Hello, I am trying to write a test script for an order guide that calls a catalog item via a rule base. The order guide also cascades a variable to the catalog item. Here are the issues I am having: 1. Test step to open order guide 2. Set variables...
Hey, Total Service Now newbie here. How do I go about adding a subscription to a user? We have a new starter in the team that will need added to our fulfiller subscription, essentially allowing them into the back end. We have 15 spare subscription li...
I have translation issues with a script. My company portail/session is in french so everything that is being printed from variables is being printed in french. I created a script for my Request notification which work perfectly it translate everythin...
Hi all, I am creating an end to end ATF test case where the user is submitting a laptop request, the request gets approved and fulfilled. I have a step where I am retrieving a system value using the 'run server script' test step. here, I want to kn...
Hi! So, we've installed the Microsoft Sharepoint Spoke in our San Diego instance, and have configured SharePoint Online and SharePoint Graph tenants/applications/etc. per the documentation instructions starting here: Configure Microsoft SharePoint ap...
We recently upgraded to Vancouver and noticed that all the charts have a black background. How can we change it to white by default for all charts/reports?
I have a requirement where I need to provide two endpoints: 1 - Endpoint that receives the sys_id of an attachment. Using this endpoint, the user will download the attachment.2 - Endpoint that receives sys_id and table name of target record and a fil...
Is there any way to disable guest user access to /api/now/v1/batch? I can see a large number of guest user transactions identifying this API in the Transaction Log, and the "Batch API" documentation indicates that, "You can include any API available ...
