We have a custom table that was created by our implementation partner to store comments. I want to move those comments into the work_notes and comments field on the incident table. I wrote a test script to test this, but it doesn't seem to show up....
I've created a simple view for reporting use in our data warehouse on the Hardware (alm_hardware) table. Only assets that are "In Use" should be in the view, but it's not limiting the assets and I can't figure out why (we aren't using life cycle yet...
Hey guys,I've been playing around with templates for repetitive incidents and I ran into an issue when applying templates.Attaching a KB article is more or less a necessity for each resolved ticket, but templates don't seem to allow me to do this.I'v...
We keep hearing asides about Flow Designer replacing Workflow, and the extension of that is that Workflow will no longer be needed at all. While I understand that it's great that SN is steering toward the no-code/low-code that they are advertising, ...
We recently implemented Knowledge Ownership Groups, and the ServiceNow documentation for this feature is very sparse and not great. I like the idea of Ownership Groups for feedback, reporting, and approvals. However, it seems you have to be a member ...
Hello All, On the RITM form I want to update the date variable. When I update the date variable the date is in the 'yyyy/dd/MM' format. I want the date variable is in the 'MM/dd/yyyy' format using onChange client script. Anyone please help me. I will...
Referring to the OAuth 2.0 for inbound REST requests as mentioned here- https://www.servicenow.com/community/developer-blog/oauth-2-0-with-inbound-rest/ba-p/2278926https://www.servicenow.com/community/now-platform-forum/how-to-use-oauth-authenticatio...
I am trying to generate an expiration notification from my scheduled job. Notification should go 30 days prior to the expiration date, which is catalog variable. The first query is what I am trying and failing variables.908016f5db9c3340a1d11649489619...
Hi all, I have "Work notes" and "Additional Comments" in Workspace view for incident and these two fields are also visible in the "middle" section of the Agent workspace form where you see the Activities. If I remove the fields from the view or hide...
We've enabled our users from request item to click "Send Email" and give them option to compose and send an email to any email address. With this functionality we would like hide the attachment icon (see image) from the compose email client and forc...
Hello,we have a flow where we set a 'stage' value (Completed) using the flow stages - this is as recommended by ServiceNow instead of setting the stage in an 'Update Record' action.Immediately after the above stage change we have an 'Update Record' a...
Did you ever get any use case where you need to copy SysIDs in bulk from a list view.Use Case: There is some matrix that you need to validate in your script. You need to store the sysids in a property. One option is to export the CSV with Sys id fiel...
I am working with Flows for Catalog Items, where assignment groups are based on variable selections. That routing is working fine. Once the SCTask closes, the RITM should auto-close, matching the state of the SCTask. What am I missing for the SCTask ...
I want to show one result for each configuration item. If a configuration item has any element that has a state of failed, that is the result of that configuration item regardless of how many pending or certified states it has. If a configuration i...
Hi I have a doubt in the below statement to get the sys_user table to be .displayed in the drop downlist in field encryption.I dont understand the below statement , could you please elaborate with steps ? https://docs.servicenow.com/en-US/bundle/toky...
