Mask agent name - Browser View
Hi there, does anyone have a solution to mask the agent name on the employee-facing portal & notifications? i.e., instead of seeing "Name A", the employees only see a generic "Agent" word.
Forum Posts
Resolved! Hide Catalog Item from end users but allow the Service Desk to use the Catalog Item to raise requests on behalf of end users
Hi All, We have a Catalog Item that we would like to hide from end users. We would still like the Service Desk to be able to use this Catalog Item to raise requests on behalf of end users. We have added User Criteria to the Catalog Item to the Av...
Fiscal Calendar generation
I've found several posts regarding trouble with generation of fiscal calendars, but I've not found anything that seem to actually answer the issue I'm having. If you know of a previous post, by all means, feel free to let me know. We've been on SNow ...
can we edit dashboard Sharing action?
Hi , I want to know how to modify the options like image/Additional restrictions like roles for sharing action on Dashboard. Regards,Venkata Satish
Transform script asset upate
Hi all,I am trying to create a transform script that updates all assets under a single purchase order line with asset tags and serial numbers. Since the only field to coalesce is the POL and is the same value, how do I update all records? For example...
How do i set column widths on a table in a knowledge article?
When I copy a table and paste it into the knowledge article a lot of funky stuff happens...I'm going to post them on separate questions...its really very frustrating..this being one of them. Example I have a table with two columns I want them to be t...
Condition Builder in UI page
Hi all,We have an UI Page for condition builder. On this UI Page, there is a filter that has this code ,HTML code : <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><g:u...
List context menu client server.
Hi,I need create a code UI Action for client Script using "List context menu", but don't work.When I use:g_list.action('[sys_id of the reopen_incident UI action]', 'reopen_incident');got error :'No records selected'.When I use:gsftSubmit(null, g_form...
How to Populate the select box label name which is selected in the service request using workflow
So in the short description of the RITM i am trying to populate the values which have been selected but unable to populate as shown in attached screenshot. Used the below script to populate the value but was not bale to populate the Short Description...
Unable to add labels to visual task boards error
When trying to Add a label in Visual task board get error message "you do not have permission to create a label". User has Admin rights + roles global_tags_creator and tags_admin role. We've tried with other users with the same rights and still get t...
Logs in Mid Server Script File
Hi, Any idea on adding logs in Mid Server Script Files. For example, there is OOTB script - ActiveDirectory.psm1 and have log messages - SNCLog-ParameterInfo and SNCLog-DebugInfo. I wanted to check the output of these logs. Anyone know where these lo...
Resolved! A way to create a custom 'A record' in ServiceNow instance.
My customer plans to go live the ServiceNow instance with a custom URL.Additionally, the customer would like to place an 'NS record' on their DNS server to delegate name resolution to ServiceNow's DNS.For this, it needs an 'A record' which define the...
Servicnow RPA
Hi Team How to use the HOT KEYS in ServiceNow RPA studio. I have the keyboard but couldn't be able to find the solution.
How to create private groups
Hi Everyone, What would be the best approach to create groups so that when incidents and request get assigned to those groups the tickets will only be visible to the members of those groups. Any help will be appreciated. Thank you
Resolved! Service Portal :How to send data from calling widget to called widget.
Hi All,I have an Widget(Request) from where I am calling another widget (RITM Variables).In RITM Widget server side code is written as:server side code:(function(){ var gr = $sp.getRecord(); data.canRead = gr.canRead(); if (!data.canRead) re...
