Hello community! Have a nice 2022! We are trying to change the "Reply-To" field on CLIENT notifications (the one that are sent through the Email function of the records). We successfully changed the "From" on: Email Client --> Email Client Templates ...
Hi, we were able to translate all the drop down values which are added from Quetion choices or choices but the choices which are added from Catalog Client script using addOptions how to translate those?
Good afternoon, I'm working on reformatting some of our existing Virtual Agent content and am curious if the text in prompts being presented to the user - in this case I'm working with the Static Choice user input - can be bolded. In the example imag...
Hi, When I am trying to update any article by clicking on 'Checkout' button, I am getting this error message - "Access to api 'setWorkflow' from scope 'sn_ex_sp' has been refused due to the api's cross-scope access policy." Even when I am deleting a ...
Hi, I want to set start/end date dynamically in ATF? is this possible? Regard, Trupti
Hi Experts, We have a domain seprated instance and would like to restrcit admin access at the domain level, so that admin remains in their domain and should not be able to switch to other domains. I see their is a property : glide.ui.domain_picker.r...
Hello,Have any of you experience a significant slowness on their customer instance this last few weeks?Is there something going on SN?Regards,Vaine
SuccessFactors Basic authentication method will be removed on 1st November 2022. In that sense everyone is forced to move to OAuth.The OAuth grant flow that will use SuccessFactors will be SAML Bearer Assertion.This grant flow is not supported native...
As a fulfiller, I should be able to add rich text format, pictures or non-text information into a work note so that it is emailed directly to the caller. This can only currently be done by attachments. How can I achieve this without adding the new f...
Dear all, we need to provide knowledge articles in several languages and currently manually translate each article. We would like to use a dynamic translation and use "Deepl" as translation service.Does anyone have experiences with Deepl integration ...
How to create a tags in agent workspace?
When reclassifying a CI using these procedures:https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/product/configuration-management/task/t_ManuallyReclassifyCI.htmlIs there a log to denote that has been performed (besides the History...
I am creating knowledge articles for our users and I would like to attach tags if possible as the users can search on tags. Is this possible please on the lower screen?
How to get current URL link in an variable? Requirement is from incident form through UI action url redirected to record producer which has to create change record. Once change record created, Incident form has to be get updated with caused_by relat...
Hi! I actually have 2 questions:1. When creating a custom clone profile, I see that the exclusions for tables under the "System Profile" also show up when I look at the custom clone profile. Are these exclusions also included in the custom profile? O...