Hey Guys, I've been asked to change the blue background in the expanded "more information" box on a catalog item.We are using a custom theme built in the Theme Builder.And I can't figure out the name of the background element as it relates to the nam...
Thinking about creating a feature in KM for SN and would like feedback from the community. I was thinking it would be helpful to be able to add personal notes in ServiceNow - not from one person to another, but like meeting notes or tips and tricks l...
Hi All,I am trying to write a JS script that will query a job title, value, sequence from the job titles dictionary in the sys_user table and insert them to a u_job_titles user-defined table in ServiceNow. The script should pull only job titles updat...
Hi ServiceNow Masters, I have a custom list displayed on the service portal however there is an issue I am hoping someone can help me to finish this script below so that the column headers will display the Label Value of the field and NOT the field n...
While it can be quick and dirty to export data from ServiceNow into Excel, that data quickly becomes stale and disconnected from its source. If you prefer to have a refreshable connection between Excel and ServiceNow, you can make use of the web serv...
Basically, I’m studying for the ServiceNow CSA exam. I’m new, but I’ve come so far considering I’ve learnt a lot of stuff my self. But, no man is an island, and I’m only one person. It would be great if I have some assistance. Like, I don’t understan...
We currently have an integration with HPNA into our SN CMDB. We would only like pull in the HPNA CI's via a last updated field and not pull in everything every night. Does anyone know of a "last updated field" for network gear in HPNA that we can...
Hello dear community, I need help:I need to know how can I modify the size of the "report" widget in service portal. I have tried several ways but without success I need the 2 reports on the right side to be (both) the same height of the report on th...
Hi All, I have a requirement to add attachment in the emails.I have created a mail script. addAtachments(); function addAtachments() { var gr = new GlideRecord('sys_attachment'); gr.addQuery('table_sys_id', current.sys_id); ...
Hi,I need help completing the Lab Instance 4.2. As part of Service Now Admin Fundamentals - Create Catalog items. I did create the Infinity HHD as per the process outlined in the lab. But it is not visible in the Hardware category. When I go to Serv...
Hi Team, Working on one Integration to send JSON payload to 3rd Party tool through flow designer. I have created an action comprising of Inputs and Output parameters with script to call REST message. But, the input parameters mentioned in flow design...
Please help me with below questions.while submitting record producer-Alternative Fee Agreement (AFA) Request how to verify belowfirst questionSet Do you know which firm you want to engage? = NoVerify <10,000 and no assistance needed is not available...
I have some catalog items that are a reference field to the sys_user table. When I fill out the field I can see the persons name and email address. However, non itil users type in that field they only see a persons name. We recently had a case ...
I have a widget which shows as a suggestions of all the user roles of referenced user selected, to help the user to raise a request for the roles. Can we use AI search capability to show the suggested user roles in the widget. If yes, please guide wi...
Hi, I have gone through setForceUpdate method in product documentation and I saw that it is used to update records even if the field value does not change. So, when using this method, does any field value changes or how we can know that particular re...
