Resolved! How to send the reminder notification survey to the users who have not taken the survey.
How to send the reminder notification survey to the users who have not taken the survey? @asifnoor
Forum Posts
Resolved! Error in Integration Error Code: <soap:faultstring>0x00d30003:No policy defined</soap:faultstring>
Hi Experts, We have to integrate ServiceNow SaaS(Tokyo) with Servicenow On-Prem(fuji) for incident creation.it is an SOAP outbound call from Tokyo to Fuji, while testing I am getting error:<soap:faultstring>0x00d30003:No policy defined</soap:faultstr...
Record Producer on Request Management tables is not supported - this error showed up on sc_request extended table. Is this not allowed?
Hey all, I was trying to create a record producer on an extended table of sc_request. I ran into this error: "Record Producer on Request Management tables is not supported" But, then it got created anyways and seems to be working just fine. I wanted ...
How can I maintain formatting when importing MSword docs for templates or KB articles?
I'm in the process of developing a demonstration for my team. I've been trying to develop a simple way we can take our MSword documents and convert/upload them as knowledge base articles. However, when I import or upload my MSdocs, the formatting goe...
Resolved! Change "Reply-to" field on Email Client Templates
Hello community! Have a nice 2022! We are trying to change the "Reply-To" field on CLIENT notifications (the one that are sent through the Email function of the records). We successfully changed the "From" on: Email Client --> Email Client Templates ...
Translation of drop down values which are added from Catalog Client script
Hi, we were able to translate all the drop down values which are added from Quetion choices or choices but the choices which are added from Catalog Client script using addOptions how to translate those?
Can text in prompts be made bold?
Good afternoon, I'm working on reformatting some of our existing Virtual Agent content and am curious if the text in prompts being presented to the user - in this case I'm working with the Static Choice user input - can be bolded. In the example imag...
Access to api 'setWorkflow' from scope 'sn_ex_sp' has been refused due to the api's cross-scope access policy
Hi, When I am trying to update any article by clicking on 'Checkout' button, I am getting this error message - "Access to api 'setWorkflow' from scope 'sn_ex_sp' has been refused due to the api's cross-scope access policy." Even when I am deleting a ...
Resolved! can we set dynamic date(or current date) in date field in ATF ?
Hi, I want to set start/end date dynamically in ATF? is this possible? Regard, Trupti
Restrict admins at domain level
Hi Experts, We have a domain seprated instance and would like to restrcit admin access at the domain level, so that admin remains in their domain and should not be able to switch to other domains. I see their is a property : glide.ui.domain_picker.r...
Resolved! Slowness on customer instance?
Hello,Have any of you experience a significant slowness on their customer instance this last few weeks?Is there something going on SN?Regards,Vaine
SuccessFactors OAuth 2.0 SAML bearer assertion flow
SuccessFactors Basic authentication method will be removed on 1st November 2022. In that sense everyone is forced to move to OAuth.The OAuth grant flow that will use SuccessFactors will be SAML Bearer Assertion.This grant flow is not supported native...
Need to display HTML content in work notes and emails (Incident and Request Item)
As a fulfiller, I should be able to add rich text format, pictures or non-text information into a work note so that it is emailed directly to the caller. This can only currently be done by attachments. How can I achieve this without adding the new f...
Dynamic translations via Deepl API
Dear all, we need to provide knowledge articles in several languages and currently manually translate each article. We would like to use a dynamic translation and use "Deepl" as translation service.Does anyone have experiences with Deepl integration ...
How to create tags in agent workspace?
How to create a tags in agent workspace?