Hi, I have gone through setForceUpdate method in product documentation and I saw that it is used to update records even if the field value does not change. So, when using this method, does any field value changes or how we can know that particular re...
I'm facing an issue with a Flow (REST API - Asynchronous) and custom Action (Script Step). The Script Step return this error: invalid return type: com.snc.cobject.ComplexObject only if the Action is used in a Flow. If the Action is tested by it self ...
Is there a way to zip all attachment with password before sending the email notification. any useful script can use to achieve this requirement
Looking for advice. We use order guides and users typically click Next to get the variables to expand. Doing this causes an error message to display saying variables are missing data, which is a bad user experience since they have not filled out the ...
Hi all, I know this might not be the right forum, but I'll take a chance since I don't know where else to ask this. Also tagging @Arnoud Kooi @Arnoud Kooi in hopes of getting some super-help. The setting ""Show Technical names on page load" has stopp...
The box displays all the users. I wish to filter out only Active users may be some more conditions. Can someone help me understand where can i make the changes so that the filters are applied by default? Thank you for your time. Cheers
Is there a way to provide a link for opening an incident to a specific assignment group?
Hi All, I want to make assigned to mandatory when state changes to Closed Complete in List view.I have created a client script onCellEdit. Field- stateI added the logic if State is Closed Complete and Assigned to or Assignment group is empty then it ...
I am needing to know the best way to create/design templates for Knowledge articles. Currently, we are designing templates using HTML in the text field. We are wanting a method of adding a field to a template and that field appear on all templates. I...
Hello, I don't find any documentation about the way to rename the internal name of a flow. I have changed the label of my flow and now the internal name is not appropriate. As it is a new flow i would like to rename it before used his internal name i...
Very simply, I am trying to create a report/view of any server (cmdb_ci_server) that is not a child in (cmdb_rel_ci). Everything I've tried keeps returning the same set of servers which actually are children to some other parent.
Prior to upgrading to San Diego, I could add a filtered list to my Favorites by dragging the right-most condition of the filter into the left-nav bar. After adding it my favorites, I could click the pencil icon at the bottom of the left-nav and chang...
Hi All,Kindly let me know how to disable accessing service portal (/sp) in mobile browser. Thanks in advance
When user is trying to send an email to ServiceNow, getting an error "Email ignored by 'Ignore sender' filter". The user emails contains postmaster in their header. How can I add exception in the 'Ignore sender' filter for only one user without chan...
I am using a variable that is of type "Requested For" and I have the "Enable also request for" checked in the type specification. This works fine in the Service Portal, meaning that when I click the multiple users icon at the end of the variable fie...
