How to create tags in agent workspace?
How to create a tags in agent workspace?
Forum Posts
Resolved! reclassify ci - Is there a Log of this activity?
When reclassifying a CI using these procedures:https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/product/configuration-management/task/t_ManuallyReclassifyCI.htmlIs there a log to denote that has been performed (besides the History...
Is is possible to apply tags to Knowledge Articles?
I am creating knowledge articles for our users and I would like to attach tags if possible as the users can search on tags. Is this possible please on the lower screen?
Resolved! How to get current URL link in a variable.
How to get current URL link in an variable? Requirement is from incident form through UI action url redirected to record producer which has to create change record. Once change record created, Incident form has to be get updated with caused_by relat...
Exclude/Preserve KMF Keys in Clone Profile
Hi! I actually have 2 questions:1. When creating a custom clone profile, I see that the exclusions for tables under the "System Profile" also show up when I look at the custom clone profile. Are these exclusions also included in the custom profile? O...
Best Practices for managing Themes in Service Portal
I have seen some articles and discussions related to cloning Service Portal Widgets and Pages, so you work with your own copy rather than modify something out of the box and compromise upgradability later and this makes a lot of sense. One thing tha...
Resolved! Best Practice - Exclude child table from Health inclusion rule?
Short and simple question: What is the preferred way to set up a Health inclusion rule for a CI Type, but not to include its child classes? Example: I want to set up Stale Metrics only for CIs in cmdb_ci_hardware - but not in it's child classes. Do I...
Resolved! Tufin Orchestration Suite
Hello all,I am currently trying to use Tufin Orchestration Suite to open firewall change requests via the Tufin API. However, when I open a firewall change request using the "Submit Firewall Change Request" action, I do not get a TicketID back.Can I ...
How to set up Cloud Encryption
Hi all, I like to check if there are any documentations on how we can set up cloud encryption? Or are the steps performed by ServiceNow? Many thanks in advance.Max
Resolved! insertOrUpdate()
Hello fellow devs!Any guidelines how to narrow down and filter the insertOrUpdate() ?My point is - if I query the incident table , with a filter , only the first filter(field) is taken into account. Example: var user = new GlideQuery('incident').inse...
Resolved! UI Action 'Confirm()' on Agent Workspace
I am building up our agent workspace for an eventual go-live and have run into a snag. In our "native" application, we have a UI Action that allows a user to create a problem record directly from an incident using a UI Action. This UI Action includ...
Resolved! Connected content [Knowledge base]
Hello, The knowledge article has been incorrectly connected into two categories. We would like to disconnect content from one of them. Would you share with me the instruction on how to do that? I couldn't find any solution in the product documentatio...
Issues with AWA (Advanced Work Assignment)
Hello everyone, In case you also run into issues with AWA which you can't understand, it may be due to the fact that some of the configurations done over time (either via Update Set or manually) were not propagated to the system as expected. In this ...
Generate custom CSV file from multiple tables using script
Hello Community,Have a nice day! Use case: Generate and download a custom CSV file from multiple tables which do not have relationship between them. For e.g. Consider 3 tables: Incident(incident), CI Relationship(cmdb_rel_ci), and Catalog Item(sc_ca...
Resolved! MID Server -> Internal system SSL issue
I have a MID server hosted on customer infrastructure that is trying to connect to an internal GitHub system, i.e. https://github.customer/When trying to connect the MID logs show: Caused by: sun.security.validator.ValidatorException: PKIX path build...