Can someone explain the difference between the following functions in the GlideDateTime API? I'm failing to understand how timezones play a part in day, month or year adjustments. I've run some background scripts to try and see if there is any differ...
Is there a way to retrieve the columns Assigned to, and Assignment group from task (sc_task) table from the Reports when my target table is RITM (sys_req_item)?
I have Created one variable which is select box type.Once I select an option from select box, then only other variables should be seen.can someone help?
Hi SN Community, SOAP integration I am pulling the attachments from thirdparty system using soap integration and wanted to insert in sys_attachment table. I am trying the below code to decode the blob and trying to insert using GlideSysAttachment AP...
Hello, I am trying to go to OOB again with the prefix of the HR Case (sn_hr_core_case) table. If I change the prefix from 'HRD' to 'HRC' I am getting the following error message: "The prefix HRC collides with the prefix of an existing record". I am s...
Hi all, I want to delete the the attachment on data source after 10 minutes when records get created. How can we achieve it? I am creating some records in a custom table using import set. I am attaching a CSV file on the data source. I am trying to...
I have a weird issue I'm wondering if someone can help me with. I'm unable to select the User [sys_user] table from any Table Name dropdowns. See attached screenshots. One screenshot is trying to create a business rule on User [sys_user] in our TEST ...
Kind of a basic question here: I would like to build a simple employee check-in application where users mark their presence for each day in a given week and these records are then sent to back office for further processing. The entry of records will...
I need to create a REST message to retrieve Out Of Office details from Azure/O365.Previously we used a SOAP message to Exchange Web Services which worked, until MS deprecated the Basic Authentication method and now need OAuth. Requirements/Steps:1) R...
Hi, I have the mapping below which maps location field from AD to the location.name field in servicenow (sys_user table). But, when I try to do the mapping below to map Street from AD to location.street from sys_user table in servicenow, I get the...
How do I Omit Filter based on View? The code below does not work, but shows what I want to achieve.
We have a scenario where price is stored in a sepcific table, and on the cataog item we have a requirement to multi sect the options. So, we used list collector but need to understand how we can populate the price dynamycally from the selction. We us...
I am looking for guidance on making a decision- modify / customize current Knowledge base- create new knowledge base A resource stated (without supporting documentation) that ServiceNow recommends one KB for all IT. Well ... that doesn't work well f...
Hi, I am looking for some best practice examples on how to set up knowledge bases in a global, multi function company. Are there any published best practice that I can refer to.
On the service portal, I search for a printerNext page I get a suggested result page and click request.If I go back home and search again for printer, I supposed to see printer under "Suggested result". I am not able to see anything under "Suggested ...
