Hi All, I am currently working on Subscription Management and have come across a button called "Update Allocation Totals" in the Overview module. Clicking this button updates subscription information, but it appears to be a manual step. Is there an a...
I am trying to show the subcategories that are specific for one category, but it is showing all the sub categories, I am using onChnage client script in the Category field on the incident table.Please help, Thanks
Hi All, Want to understand how does Generate PDF Document works on Flow Designer. What shall we provide on template id? Thanks
On the Knowledge Home page of the Service Portal (id=kb_home), 4 knowledge bases are displayed by default, but how can we increase the number displayed?I would like to display about 8 by default, but I am not familiar with widgets, so I would like to...
Description: We have export set to export task_sla data in the file to the midserver for the load to the outside system. The data of "duration" type for our purposes needs to be presented as a row value, not display value. If we are using for export ...
Hi Team, I am changing company, I want to link my current account with a personal account. I followed the below steps Login in Now learningOpened below URL https://www.servicenow.com/now-creators/manage-resume.htmlClick Manage My ProfileClick o...
Hi,Is there a easy way to create a tree structure in the knowledge base category list? (kb_categories)For example something like this for the knowledge base:Which shows the category and sub-categories in a tree like structure.Best regards,
Hi team, I have setup some custom monthly PA reports in the system for example the first contact resolution rate, size of backlog etc. based on assignment group breakdowns. For adding up the reports in the system, I have created PA widgets as well wi...
If an incident is created that is a security issue we have a requirement to create three tasks to run in parallel to address the security incident. Once the three incident tasks are complete the incident needs to be automatically closed. I've chosen...
Hello I have to prepare MFA for our instances. (in preparation playing around on my 2 PDI's). First of all I recognizes that the "MFA Context" was created OOTB only on one instance: (do not know why the instances differ) The documentation tells,...
Hi All,I know this widget has been brought up many times before, but I haven't found an answer to what I'm trying to do.We have updated the My Requests page with multiple instances of a modified Simple List widget, one each for the different applicat...
Hi,Just wondering if anyone can advise me on the script i would require to have new emails update a current incident if they have the INC reference in the subject line? We have various customers who communicate with us using their own ticketing syste...
I have the OOTB workflow activity "Group Approval" I have added a condition "canceled" which has the condition... When i change the group approval record to cancelled the workflow activity result is "skipped" which makes the activity go through...
The sent emails are not appearing in the activity stream. I made sure the sent/receive box was checked off in the filter but it still isn't showing. I also made sure the correct role was entered in the Activity Formatter. Anyone have any advise as to...
Create one header menu named as"Incident" which will display the count of incidents assigned to the logged in user. I need to do this using scripting.
