Resolved! Change reports
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
Forum Posts
Resolved! Configuring the Polaris UI themes
I am trying to configure the Polaris themes and am having anI have created a new theme with 2 variants and set the following system properties glide.ui.polaris.theme.custom --> To point to my custom theme glide.ui.polaris.theme.variant -...
CSM Portal Clear Notifications
Hello Everyone,in csm portal header menu widget , it displays notifications when a case or request has been updated, however is there a way to clear these notifications? does somebody know how to implement this functionality? Thanks!
How to display trend arrows in Dashboard widgets ?
We have a requirement to display the trend arrows, red and green, in the dashboard widgets.It's the comparison between previous month data with current data.From the screenshot you can see there are more than 20 open incidents compared to the previou...
Resolved! Moving from Jira to SNOW
Hi everyone,I am a complete beginner in SNOW. My company is switching from Jira to SNOW. The IT department gave me access(scrum.admin) to the company's SNOW page. Is there a way to create a project as it is done in Jira? In Jira, if you go to Project...
Resolved! gs.addInfoMessage() never disappears
Hi All,I've had some feedback from users regarding the gs.addInfoMessage() banners - at the moment, they don't disappear until you click the x. If you don't close them manually, they stick around seemingly forever.I know that you can remove these wit...
Resolved! Flow is not starting, no execution record
I have an issue at the moment where a flow is not starting when triggered from the Service Catalog, and gives an "Internal Server Error" when running the flow via the "test" button. Background - I back up my app scope to Bitbucket, which I attempted...
Importing excel which has 'Links Dirty?' as empty into ServiceNow
Hi All,I am trying to load data from a excel (.xlsx) file into a staging table. The excel is auto generated report.Load Data section view There is only one sheet in the excel. On clicking 'Submit' we get the below error.Load Data errorMessage : com.g...
Showing Business Elapsed Time from a SLA, as a percentage bar in a list?
Hi everyone. So I want to achieve this: I want to be able to add the Business Elapsed Time as a column in a Case list (Or an Incident list, doesn't matter). So that I see a column where the contents is a bar which shows how many % have elapsed, how m...
Jira Integration with Jira Spoke
I seem to be having a connectin issue when setting up the Flow for Jira create issue.I have the connection/credentials / API Token but when I create the flow I'm not getting the Credential alias filed to display so the project list will not populate:...
Resolved! Write ACL Script based off of field values
Hi! I have a requirement to create a Write ACL based off of the value in 3 different fields. I have included an image with the fields in which the access must be granted. For example, Abel Tuter should be able to write on this form since he is the Di...
Resolved! How do you create a UNION when creating a report?
Is there a way to do a UNION in a report? I'm trying to use interactive filters and I need to use a choice filter on two tables cmdb_ci_service and u_cmdb_ci_business_application because these two tables have the "services" we need. When I create an...
SetWorkflow(false) not working when called from client callable script includes from reference qual
Hello friends, We are using the advanced reference qualifier in reports using client callable script includes. Inside the script includes, we are querying CMDB tables and to do so, we are disabling the Query BR using gr.setWorkflow(false). But this i...
Resolved! How to convert REQ to incident
Hi, I have a request from a Client that he wants to convert REQ to incident directly similar to the way as incidents are converted to REQ. There is no OOTB feature(that I am aware of) which I can use to implement it. So is there a script in the UI ac...
Can the Survey with the attachment question be made public ?
Hi,I want to make the survey with the attachment question and I want that the survey made public.HOWEVER, the below message is showed :"Survey with the attachment question can't be made public"・What should I do ?・What function enforces this restricti...
