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Resolved! Remove Upload and Encrypt option in Portal Dialog

We have a need to customize the element displayed below. We are leveraging field level encryption and people who have been assigned an encryption context are given the ability to encrypt attachments by default. This side effect is not desired and cou...

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keithl22 by ServiceNow Employee
  • 3374 Views
  • 15 replies
  • 5 helpfuls

Service Now Portal Create Incident Button

Hi, I would like to create a button on the ServiceNow portal home page titled "Create New Incident".It should take me to a new Incident record, with an autogenerated number, just like the incident table that already exists in Service Now. Attached be...

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Rae Khan by Tera Contributor
  • 639 Views
  • 5 replies
  • 0 helpfuls

Adaptive Authentication Login Error message

I am working on implementing Adaptive Authentication and have it working the way we want based on IP and Role based access.  I would like to change the message users receive if they do not match the allowed criteria.  Currently the message show "User...

How to use long polling in ServiceNow

Hi Team, I need to verify if Servicenow supports long polling or not. Use case Scenario: There is a third party platform, I need to subscribe to its events and frequently open and keep the connection open for it to detect server changes and send it t...

MarvinDS by Tera Contributor
  • 819 Views
  • 3 replies
  • 0 helpfuls

Escalate to another assignment group

Dear all, I am new to Service Now. We would like to after the case auto assigned to the first level support group and the support need to escalate the case to support group, he could pass the case to the 2nd line support. I put every group to have a ...

pillow1314 by Kilo Explorer
  • 1614 Views
  • 7 replies
  • 0 helpfuls

Resolved! Test Data for Incidents

I have logged into my developer instance and my incident table is empty, is there any way to get test data or do I need create all types of incidents to work on them.  Please let me know,   Thanks

Sumanth23 by Giga Contributor
  • 2834 Views
  • 6 replies
  • 3 helpfuls