ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How to get current URL link in a variable.

How to get current URL link in an variable?  Requirement is from incident form through UI action url redirected to record producer which has to create change record. Once change record created, Incident form has to be get updated with caused_by relat...

Ilavarasu2 by Tera Contributor
  • 4349 Views
  • 9 replies
  • 7 helpfuls

Exclude/Preserve KMF Keys in Clone Profile

Hi! I actually have 2 questions:1. When creating a custom clone profile, I see that the exclusions for tables under the "System Profile" also show up when I look at the custom clone profile. Are these exclusions also included in the custom profile? O...

ColK by Tera Guru
  • 1958 Views
  • 5 replies
  • 1 helpfuls

ADO and SN integration - connection error

I was making connection between Azure DevOps(using a Service Account) and ServiceNow(using my personal login) and got this error: Instance : ADOSNIntegrationInstance, Action : Connect, Message : Connection failed. For details, see flow execution logs...

Mercy2 by Tera Contributor
  • 748 Views
  • 1 replies
  • 0 helpfuls

Resolved! Adding a clickable Link/URL to a VTB Card

Hello, is there any chance to add (clickable) links to a description or comment of a card? Right now any comment added to a card is simply displayed as text. Since we use a lot of external resources via links on google drive it would be great to be a...

stefank by Kilo Contributor
  • 3144 Views
  • 7 replies
  • 10 helpfuls

Resolved! Tufin Orchestration Suite

Hello all,I am currently trying to use Tufin Orchestration Suite to open firewall change requests via the Tufin API. However, when I open a firewall change request using the "Submit Firewall Change Request" action, I do not get a TicketID back.Can I ...

Nico Kampf by Tera Expert
  • 1715 Views
  • 1 replies
  • 0 helpfuls

Resolved! insertOrUpdate()

Hello fellow devs!Any guidelines how to narrow down and filter the insertOrUpdate() ?My point is - if I query the incident table , with a filter , only the first filter(field) is taken into account. Example: var user = new GlideQuery('incident').inse...

Community Alums by Community Alums  
  • 1550 Views
  • 4 replies
  • 5 helpfuls

Resolved! UI Action 'Confirm()' on Agent Workspace

I am building up our agent workspace for an eventual go-live and have run into a snag.  In our "native" application, we have a UI Action that allows a user to create a problem record directly from an incident using a UI Action.  This UI Action includ...

Resolved! Connected content [Knowledge base]

Hello, The knowledge article has been incorrectly connected into two categories. We would like to disconnect content from one of them. Would you share with me the instruction on how to do that? I couldn't find any solution in the product documentatio...

AnnaJu by Tera Contributor
  • 1693 Views
  • 4 replies
  • 0 helpfuls