The difference between "Target wait time" and "Max Wait Time"
Regarding the "Queue" setting item.Please tell me the difference between "Target wait time" and "Max Wait Time". I have attached the relevant screenshot.
Forum Posts
what is the use of table cmdb_subscriber?
what is the use of table cmdb_subscriber?
How to GET information from a web page using Scripted REST Api ?
Hello community,I have a simple requirement where I have to get information from a web page using scripted rest API. The webpage contains random state names with state id's and I have to GET only particular state names of some id's. So, from the abov...
Resolved! Auto Populate Fields
I have a form which has a reference field - USER (sys_user) This form has other fields like - First name, Last name, Manager (all these are read only fields) When a user chooses from USER, other fields must populate automatically. How can I do this?
Scheduled job not triggering the Event
Hi Community I wrote a scheduled script to trigger a couple of events. 1st event will trigger 5 days before the SLO breach and the 2nd event will trigger on the breach day. Though I have the test data ready, I have tried many ways, but the events are...
Issues with notification preview function
Wondering if anyone has experienced something similar or has any information on this occurrence. I have a flow designer record that is preparing an event which then triggers a notification. My notification is populated by a mail script and is configu...
How to send an email to triggering user using Action 'Send Notification'
Hey Community, I feel like I am missing something pretty obvious here. Given a Flow that triggers a Notification via the 'Send Notification' trigger, which lets you select any Notification record for a given table that has a 'Send when' of Triggered,...
what is the difference between change request and service request?
Hi Guys,i just want to know the fundamental difference between CR and SR in service now.
Resolved! Unable to resolve incident ticket and update worknotes
I am experiencing few challenges with my serviceNow portal, One of my engineers is unable to resolve or close tickets when it been assigned to him. I have changed to default view yet the engineer is not able to update information in the work notes as...
Resolved! Where can I find the angular script of this UI Macro
I am looking into changing the ui macro "test_step_list" whoever I cant see where the angular script is. Thanks in advance. <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2=...
Resolved! Data Source REST Import not working because of File Extension Restriction
We are using a data source with Type REST (IntegrationHub) which retrieves the data via xml. During our setup for the Instance Hardening (Instance Security Center) we modified the allowed extensions for attachments (glide.attachment.extensions). Now ...
Resolved! Display Value Override
Hi All, I am trying to use display override in dictionary override for one of the fields but when i click on display overrides it is not giving me any option from where I can choose the value for child table to be displayed. Below is the snapshot fo...
Resolved! Flow Designer - Update a Catalog Variable
Hi. In Flow Designer, is there a way to change the value of a Catalog Variable? I already used the Get Catalog Variables and then I want to change the value of it. How can I achieve this? I don't see where I can use the variable neither an action to ...
Flow Designer - getting user who triggered the flow
I'm creating a flow where when a service request is made its triggered the flow. How can I get the user who requested the item from the service catalog in the flow?
Resolved! Adding More Detail to Approval Requests
Hello, I was wondering if I can add more detail to approval requests for specific items. For example, we have workflows for many different catalog items and one is for a new device. I was wondering if it is possible to add the catalog variables in a ...
