need to create new case type
I need to create new case type( testing) in case table. how to do this guide me please
Forum Posts
Resolved! On Call Scheduling Trigger Rules: evolution and Now Platform
Hello,I am aware this forum might not be the most adequate (today), but I guess that a forward-looking approach should prevail.I need to setup some trigger rules to perform simple assignment of tickets based on On Rota schedules.I came up to define s...
SolarWind Integration: Do we need to add x_sow_intapp.integration_user role to all ITIL users for back sync between Incident and Incident event table?
Solarwind uses REST API call to ServiceNow Incident Event table to get the state value of Incidents. However Incident Event table is not getting updated when a technican with only ITIL user role is changing the state of Incident. if we add the role x...
Standard Ticket Tab - Activity Stream not visible in portal view if ticket is in Pending state
We have determined that customers cannot see the Activity Stream for their tickets ("My Tickets") in the Service Portal if the ticket is in Pending state - which is interesting, because you can see the Activity Stream for tickets in Pending Customer ...
How to map glide_list field in target table using transform map?
How to map glide_list field in target table using transform map?
Resolved! Difference between "Integration Hub - Import" and "System Import Set
What is the difference between "Integration Hub - Import" and "System Import Set"? I am trying to import CIs in bulk.I could accomplish this by utilizing "System Import Sets," butIf there is any advantage to using "Integration Hub - Import", I would ...
Resolved! I cannot find the current Suite to Role Mappings
Using links I have used before, the Suite to Role mapping seems unavailable. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0691998 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714234 Getting: "Re...
Resolved! How to get current sys_id in ACTION (in flow designer)?
Hi, How to get the current.sys_id of the current record where FLOW (with Action) is running?
Windows DCOM Server Security Feature Bypass - CVE-2021-26414
Our Microsoft team have informed me about some changes Microsoft are making off the back of CVE-2021-26414:In 2021 and exploit was discovered and tracked under CVE-2021-26414. This was a vulnerability in the DCOM Remote Protocol. Microsoft released...
Unable to see my gs.info or gs.log in logs table in servicenow
I have done one integration with third party tool thorugh rest message integration so that it will send some fields updates to third party tool. Below is my script include code in which i am using code at last gs.info(responseBody); and gs.info(httpS...
How to integrate knowledge management with Right Answers?
Is there any documentation that can help us integrate with RightAnswers with ServiceNow Knowledge Management?
Resolved! What is the best way to set an assignment group based on other field values?
I have a question about the best way to set an Assignment group based on other field values on an Incident. A 3rd party tool is auto-creating Incident records - which works fine - but we want to route them to the appropriate group based on data that ...
Oauth access token gets expired
Hi Team, I have done an oauth Integration. My integration works when I click the related link "Get Oauth Token" but will not in any of the following means: - Created an outbound when I click on test I receive the access token - Followed all the c...
How to update safe_overrides system property - glide.session.max.concurrent.transactions
I am trying to update a property "glide.session.max.concurrent.transactions" value , but it doesn't allow me to update due to the fact that this property is a part of system property "glide.properties.safe_overrides". Is there a workaround to upda...
Set Default Dashboard per Role
We have had a default dashboard set for all users as their "homepage" when they log into SN. They could still change it of course, but it was good for anyone logging into SN for the first time as an ITIL user to see (IT users). However, we now have C...
