Hi, I need to get the date when the "State" of the record was changed to "Approved". I created a Business Rule to capture the date in a Date field when the state changes, but for old records is there way to get the date. I tried GlideRecord for "sys_...
Hi all, I am getting the following error on our MID server. LDAP sync seems to be working fine in ServiceNow, but our discovery schedules are having timeout issues. I am wondering if the two are related and how to fix this error. An unexpected err...
Is anyone familiar with this concept and can explain how it is implemented? I have heard of this being used by some companies, but I am not sure I grasp the concept. I assume you assign Admin roles on the fly, only when a Developer needs it to accomp...
Dear SN community, I am new to the team to build up our catalog items for our service catalog.I have an item with a few input fields and dropdown boxes, but I want to have a button included.When the button is pressed I want to trigger a serverside "A...
Hi, team. I need to validate a variable field. I tried variable validation regex but it serves only 80% of my solution. I have a field : number_Of_case variable. I have hr_case table. If any one enters value in number_of_case then it should validate ...
I have two instances and I'm struggling to migrate "Roles of existing Group" that another instance created xml to the other. If someone knows, please let me know. Thanks.
Recently I have created an email notification "test unsub" with email template "Unsubscribe and preferences". The notification is triggering fine with below email body. When I click on Unsubscribe a predefined email is generated and I have sent that...
I have two instances and I could migrate "Roles of new user" that created the update set to the other, but I couldn't migrate "Roles of existing user" that created the update set to the other. If someone knows, please let me know. Thanks.
Not sure if the Topics at hand fit the question but I couldn't find a better place to categorize this thread. It's really a table design question of ServiceNow core functionality. I'm storing comma-separated data in a List Type field. Ideally, I'd ha...
Hi Guys, Our client has only 2 instance Test & Production. Our client wants to "Backup the system" (whole production Instance) before update sets are moved. So how can i do that? other then Cloning. I want to understand process to:- 1) Backup of Ins...
Hi all, I'm checking out the new Next Experience Service Operations workspace (not agent workspace) and I can not for the life of me figure out how to remove "Interaction" for the plus button at the top. We don't currently use interactions and I wou...
We have a scenario on one of our app engine forms where under certain conditions, a lookup will attempt to return 183,000 rows for the popup selection. There are a number of other fields in that same retrieved table but none of that information will ...
Hi, could you help me please how can I find number of custom tables which were created?I want to check if we do not reach the limit of 50 custom tables. I read this document custom-table-guide.pdf Does such query on Tables [sys_db_object] should be g...
I need to get approval from a group so for that I have a created a UI action. So when the UI Action is clicked by the user I need to call the SubFlow which will do further process but I am not sure how to achieve it ? which methods shall be used ? Wi...
I need to get approval from a group so for that I have a created a UI action. So when the UI Action is clicked by the user I need to call the SubFlow which will do further process but I am getting error in calling subflow from flow designer. I am usi...