Good Afternoon,I need some guidance with AI Search, I have put together a rest message that returns results from our SharePoint Knowledge base, this is all working fine with it returning the unique document id, title, url etc but I need to get this i...
I'm confused as to what ServiceNow offers with regards to CTI. I have several questions on it: What is the difference between Voice/Cloud Call Center (https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/cloud-call-center/concept...
What is the difference between a UI Policy and Data Policy? Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web servicesData Policies can be converted into UI Policies,...
Could anyone please help with the details for AWS S3 bucket integration with ServiceNow ? I need to pull some badge data files into ServiceNow on a periodic basis. How could I establish this without using S3 Spoke as we do not have the license for In...
Hi We have an issue in SN, where we need to look into the "event log". Normally the "event log" holds entries for a max of 5 days. Is it possible to extend this period to eg. 10 days? Thanks in advance for your helpSoren
I want to change the style of a specific field using JavaScript based on a condition using Client Script
I am wondering how I can start a workflow from a script? I've seen various examples on community, but nothing that's really making sense for what I'm attempting to do. In my script, I'm looking for records that are going to expire in 60 days. That pi...
Hi All,I have got a requirement where I need to be put HTML tags to the description field. This is because the catalog items are being pushed from a third party system using a web-services integration. I know you can edit this using the features avai...
We want to enable our user's to decide on their own if/when they change over to the "NEW" UI (Polaris). (Don't understand why this isn't built in like it was for the UI15-16 switchover). Simple approach to this I thought would be just a UI Action on ...
Hi, I am trying to access the docs.servicenow.com but getting error like below, Can someone please help me to resolve We were not able to display the page you requested. TypeError: $(...).tooltip is not a function TypeError: $(...).tooltip is no...
I can think of a couple of workarounds for the following issue, but wanted to know if I'm missing the "right way" to do things... I am building a flow that needs to generate a number of Requested Items based on a condition. Because the condition wil...
When creating an announcement for the employee service center (ESC), the banner announcement doesn't show for anyone who already has the ESC open....even when navigating between different catalog items and menu items/ favorites etc. The announcement ...
We are looking to switch over to AI Search but first we have some questions. 1. Are we able to enable AI Search but continue to use Zing while we test the AI Search configurations? 2. Is AI Search an additional widget and not a full on replacement o...
Hi, i'm facing this weird issue with my pre-prod mid-server i'm struggling to identify what is going on tbh. My record producers are working fine, but as you can see mid-server dashboard look like the mid-server is not validated (and i think it's imp...
Background: In one of our preprod ServiceNow instances I have installed the Zoom 3.0.0 spoke the Notify Zoom Connector 1.3.0. according to our Zoom admin since we use SSO you can only have your email address in Zoom on the preprod side or the prod si...
