Resolved! Change styling of a field
Hi, How to change fields styling in forms using client script?
Forum Posts
Resolved! How to show inflow and outflow of incidents in a report?
Hi, I have a requirement where I want to create a report which should show inflow and outflow incidents assigned to a particular group in the report. Inflow means how many incidents assigned to a particular group last day and outflow means how many o...
ISCP Documentation
Can someone provide the PDFs that are supposed to be accessed via the links below? SCP documentation includes the roles and responsibilities for those who invoke and execute the plans. For more details: Please refer to the (10914) Information Syst...
Query Business Rule on kb_knowledge
We're working on adding a query business rule to kb_knowledge to get rid of the 'rows removed by security constraints' message since it's causing some confusing behavior to our users who manage a subset of our knowledge bases. I've added the below sc...
UI Builder : How do I save the information on a page | Update Record ?
I am working upon UI Builder - Profile page and trying to save the BIO details via the save button. However, I have no idea how to do that. I went to Data Resource and took a update record activity but do not know what to do after that. Need help.
Resolved! How to change hover effect for the KB Categories widget in Service Portal
I want to change the hover effect for the Category widget in the KB View page of the service portal. When I try to change the background color for the class ".group-item-default", it changes the whole background. But when I change the hover effect f...
Resolved! How can i update the variable in catalog task?
Hi All, After the catalog task created , In variables, i need to update value for a variables, that variable need to pass on flow designer. examples: in security group name I need to edit AZure ad group 5 to AD Group this need to go in flow designe...
Resolved! Email sent not being recorded to journal field
Hello , Could someone please help me? my sc_req_item doesn't record email sent to the journal field. What should I look or could someone help me how to ensure that if field change or any email sent related to the task is recorded on the journal. Th...
Make record producer available on Agent workspace
Hello All, I have created a HR record producer. My requirement is to make this record producer visible on agent workspace only and not on esc portal. Please guide me to achieve this requirement. Regards Souvick
MID Servers in different locations
Hi there, what is the best approach for mid servers when it comes down to locations? We utilise automation for IT staff to give themselves access to certain applications which goes over the mid server to add to AD groups. We currently only have this ...
Resolved! Configure assignment rules
In need of help with steps to follow for this assignment Configure assignment rules All incidents should be assigned to a support group based on point of contact. For example initial assignment could be different for incidents logged from e...
Is there a cost to install plug-ins on personal developer instances
Looking to work with features subscribed to by company I recently joined without affecting company instances.
Resolved! Problems with Create Incident Inbound Action
I recently opened a case with SNOW support due to problems with email flow. They had me uncheck the Stop Processing checkbox in the BP - Create Incident With Watchlist Inbound Action. That made it so that the contact type no longer populates. It now ...
Resolved! Script to set True/False RITM field not working
I'm attempting to update a True/False field on the RITM within a Flow Designer flow for the item and have encountered an unusual behavior.If I directly set it by using the checkbox on the flow (see attachment Checkbox) the rendered code is: u_account...
Resolved! How can i show field style on the Service Portal?
Hi, We have defined a set of styles to a field with choices in the backend of our ServiceNow instance. Show a background colour for the values in a list view. The style looks as follows: IIn the list view it therefore looks like this: However, in o...
