Can I make a scripted REST API using GlideImpersonate?
Want to use Impersonation API (GlideImpersonate) via REST call- Are specific roles required?- Best practices? (Requested on behalf of an anonymous customer, sorry if this is vague on details.)
Forum Posts
Service Portal Announcements - User Restrictions and template usage
Service Portal Announcements - User restriction & templates We would like to allow designated users to post announcements on their specific Service Portals. We currently have several Service Portals set up for different departments, i.e. HR, Fina...
Functionality of "This helped" button ?
Hi all, Can anyone tell me where "this helped" button functionality has been used. I've searched in ui action and ui macros, but i didnt able to find where this functions has been written. Please help me on this . Thanks in advance
Resolved! Notification advanced condition script, only send when user is part of a
Im kicking off a event from a scheduled job that checks for a users end date daily. If the end date is today, it should send a notification to our ServiceDesk. This part works. In the Notification I am adding an advanced condition that should only se...
Limit of workers per node and instance
If an application allows creating several asynchronous processes that are executed by workers and a maximum number of processes has not been established. What is the maximum number of workers a node can support? When the limit is reached on one nod...
Resolved! Knowledge Management widget showing 0 counts of articles in KBs
We have a customer trying to implement Knowledge Management in Service Portal, and have encountered a problem. When accessing the Service Portal, the Knowledge Base Browse widget shows the correct knowledge bases, but the count of articles is 0. The ...
How to populate Subscriptions?
How to add some Subscriptions to a dev or vendor instance? I want to data on Subscription Overview page, under Subscriptions list. The list is currently empty for me. I thought installing some "subscription" and "paid" plugins would add this automati...
Resolved! No Access to Favorites with snc_read_only
Hello All, I am relatively new to ServiceNow administration and run into an issue with Roles & Permissions. We have a user that has the role snc_read_only assigned to their profile. This role needs to remain however it is blocking the users' ability ...
Transform Map not running and copying data to target table at first run
Hi Everyone, I am facing issue with Transform Map as it is not copying data to target table at first run. When reprocessed from Import set(second run), data from source table is getting inserted or updated as expected. Could you please suggest. T...
Resolved! sub prod emails not generating to email logs
So i thought that the issue of emails not hitting my email logs was just for a certain context but seems that they arent generating for any of our Notifications (whether based on Incident creation, catalog requests etc). Report based emails appear to...
Resolved! Error in creating app template with App Engine Studio
Hi. I'm always encountering the following error when creating an app template: CREATE A TEMPLATEA template can't be generated from this app.Something from this app isn't supported in a template. Learn more about custom app templates. According to the...
Resolved! How do I change the Drop down "None" label
Hi all, I wonder how I can change the Drop down "--None--" label.
How exactly does Studio "Publish" works? What updates does it capture?
We have a custom app created in dev. But when we published and installed in test. There were a lot of form sections configurations missing. When I checked the "Application Files" list (class = form section) of this custom app (on sys_app record), the...
Resolved! Search name, not display name
I'm having a problem where my catalog has a search field to find company names from a table. When searching company names you must start search with ' - '(space, dash, space). This is because every company display name it named this way. Is there a w...
Resolved! Catalog Auto-populate User's Manager's Info
I have a catalog item that auto-populates fields based on user's logged in. If you decide to change cardholder name it will auto populate based off their record as well. My question is how to I auto populate the user's manager's TITLE, and EMPLOYEE n...
