I need to create a flow designer that counts down after a specific RITM item has been closed (where active is false). The count down time is defined by a variable inside the corresponding RITM and will vary. Where I attempt to trigger the flow off th...
Hello, I'm unable to access my instance at https://dev82749.service-now.com/navpage.do as the page redirects to https://dev82749.service-now.com/now/appenginestudio/home.How do I keep the instance on the navpage and prevent the redirect?
I got a requirement to remove/disable a support language(Russian) from both development and production instance.. There is a plugin for Russian translation(which is installed in all my instances). But we can not uninstall the plugin. And also I can't...
This is specific to details available on the HI Portal.While I can see the IP info for both DC's, there is no longer anything indicating which is the current active DC. In the past, Primary and Secondary were the terms and were visible.With AHA's bet...
Hello Experts, We have a table which has three Choice FIelds > I need to write a Business Rule to validate if the data is already present to avoid duplicate entries.but somehow I am not able to retrieve the value of choice Fields. Below is the code...
What is the role needed to access cmdb_ci_computer table for 'web acess' only account to read? I don't see any ACL for computer table and only see for cmdb_ci. Is it right or am I missing anything? Appreciate it. In case if they need update to one...
We would like to restrict the types of attachments non-itil users can attach to records in ServiceNow. But we would like to offer a larger list of allowable attachments for our itil users. I know attachments can be restricted in the security hardenin...
Hi I have a reference field that looks up a computer in alm_hardware table. I want to display the serial number 'serial_number' in a form of the computer selected in the above reference field.
I have been using ITSM fulfiller licenses tied to a custom role, to provide access to some of the ITSM suite but not all of the access that the ITIL role provides. I can use snc-incident-write embedded in this custom role to give access to the incide...
Dear experts, Kindly guide on how we should see ServiceNow as - PaaS, SaaS or aPaaS or ITaaS? A clear differentiation would help citing if ServiceNow is aPaaS - how it is not an PaaS or a SaaS. (kind of explanation) Cheers, Anish
Suppose if I have field a 'Priority' having choices P0,P1,P2,P3 and and field 'Status' having choices 'Serviced','Not Serviced'. Whenever 'Priority' is not P0 or P1 then 'Status' default value should be 'Not Serviced'. I want to achieve this using de...
Hi all, We are using custom scoped table and using cloned form page and widget. We are able to get Dirty form alert "Do you want to save changes with save and discard". But when click on "save" Button field changes are not saving. But for OOB tables ...
Hello, I am using the sc_home page when I click on Request Something. I am getting a failing widget error on the Request and Approval widget although I am not using the widget on the page. I am not sure how to resolve this issue since I am not using...
Hello, I'm trying to activate the chat in service portal. But I keep getting this message from the bot "There are no agents available at the moment. Please try again later." I checked the queue and the group assigned to that queue. I set the availabi...
We need to archive the CIs from the CMDB CI(cmdb_ci) table, however, we couldn't find them in the table listed under the Archiving rule form. Please explain why this is happening and how we can complete the archiving rule.