I have created an inactivity monitor on the task table as shown in the below screenshot : I have configured a notification when the event task.inactivity is being fired. However, I cannot find the corresponding event in the event queue. Can anyone...
See how rows 1 and 3 are behaving nicely? And how row 2 has gone rogue and is taking up 6 vertical lines of text? How do I stop this from happening? I want for all of my rows to be the same vertical height, like in Excel when "Wrap Text" is turned O...
Hello Community, We are using OOB filter solution for data table widget on service portal. We want to show only a few fields to be available for the filter criteria. Currently it shows all the table fields. Is there a way to show only the desired fie...
Hi, we currently have 3 instances, dev, qa and prod and are in the process of zbooting the qa instance and reimplementing SN. I'd like to get some ideas for the go live strategy. Do we request/purchase a new instance to be the future prod, move updat...
On our production instance a field on the incident form which was not previiously visible (although used 'in the background' by scripts etc) has mysteriusly "appeared". I looked at the form layout for the same form on our development and test ins...
Hi Everyone, I have a catalog item that uses flow. When I am trying to close the Catalog Task (I have a Create Catalog Task from Flow) I'm having an error that says: Can't predict {"ERROR": "Unable to predict"}. Does someone know what's causing this ...
Hi, Currently when viewing any active incident I have a button that allows me to resolve incidents. Is it possible to have the same possibility when looking at active requested items? So that the user can mark a request as close complete for an examp...
Does Integration Hub have any queueing mechanisms, in case if want to send incident ticket to e.g. Jira system and the network is down? I know that we have error handling mechanisms starting from Rome release, but that is separate from queueing.
Hello,Can anyone please help me in setting the correct order of the stages of the catalog item.I have created a workflow for this catalog item wherein the stage - "Request Approved" should not come as the request is already pending with manager's app...
The recipients of the email notification should contain the old assignee and new assignee. How can you do this one?
Hi everyone, My requirement is to show and hide UI action based on change of field on form . Form that I have created on change client script but it is not working properly . Can anyone please help me. And my UI action: Thanks in advance cc: @An...
Hi folks, I am setting up Agent Workspace, and want to send notification to specific group/people if an Agent opens the Agent Workspace. Is there anything happens when workspace is opened, for ex.- some value is stored somewhere in the platform/somet...
I have created a rather simple Flow that works against a custom table extended from Incident. I want the flow to run when a new record is created via the Service Portal (Record Producer). Tickets are able to be manually created, but those should no...
Hi, we have a requirement where we have status field(choice). when the status is internal query pending we are sending a mail to internal team through email client. is there any possibility to track the mails. If we are having admin access we can see...
On the Platform UI, you can create Field Styles to manipulate features such as background color. Is there a way to do this on Agent Workspace? There are list field highlights that allow you to highlight the fields in the form header, but that's not w...
