what is the difference between assignment rule and assignment lookup
what is the difference between assignment rule and assignment lookup
Forum Posts
iText 5 PDF Generator deprecation
Got an email regarding iText5 PDF generator being deprecated and that we need to make sure all references are updated to iText 7. The Rome release notes say, "Starting with the Rome release, itext version 5 is made inactivate. You must manually upgra...
Resolved! Can I recreate Duplicate Task for duplicate CIs?
I have some ~20 CIs in the cmdb_ci_pc_hardware class, that are marked as duplicate and have a reference to master CI, using the duplicate_of field that's pointing to the correct master. However, the Duplicate task to handle these CIs seems to be miss...
Resolved! How to enable email option at the top in custom table similar to one which already exists in global incident table
Hi, we have created a custom table for creating tickets from inbound email, in the custom table we want a email option , like this shown below please provide solution on how to implement this function in custom table.
For Each is keep getting empty in my Flow
Hi, I have a flow designer whenever i save or published For each is deleted and it says No data available. I am getting Array object from a Sub flow and when putting in a For each to read the data, it works one time after a while For each gets e...
Any real good benefits of using remote tables?
Any real good benefits of using remote tables? Looking for real use cases of using remote tables.
Can we use GitHub integration with Global scope?
Is it possible to move all configuration changes in the platform to GitHub so that when we clone over an instance, we don't need to worry about losing changes? Note, I know this is possible for scoped application via Studio, but I'd like to know if i...
UI macro variable: Copy data from one mrvs to another
Hi team, I had a requirement to copy some fields from one mrvs to another mrvs within catalog task. So I had created a custom variable with UI macro which uses g_form.setValue & JSON.stringify to set data in destination mrvs. The macro works but it r...
Resolved! How can I format the Description field within widget?
I am displaying the contents of the description field within the Service Portal so our customers can see everything that is in the ticket that helps them see everything is correctly recorded. The issue that I have is that the field shows as one solid...
Sort order in catalog variable list collector
We have a service catalog list collector variable created from a select box using the procedure outlined here; https://www.covestic.com/blog/servicenow-tips-making-list-collectors-useful/. We want to sort the resulting list collector options by the ...
Resolved! How to pass data from HTML to Client to Server
Hello, I have a Portal Widget that I am developing. There are a number of select fields that I have added. The widget also has a button field. I am able to successfully send data from HTML to Server on button submission. What I need now is to pass da...
Resolved! Why is System OAuth not in the navigation pane?
I'm trying to follow these directions (https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/security/task/t_CreateEndpointforExternalClients.html). It appears OAuth 2.0 had been enabled several years ago. However, I don't...
Resolved! How do I check to see if a Mid Server is connected to my Instance?
I'm a new ServiceNow administrator and still learning my company's configuration. How can I check to see if we have a Mid Server connected to my Dev or Prod Instance? I don't think we use it, but need to confirm due to some of the upgrades coming dow...
Resolved! How to create a report to get mean resolution time
I need to create a report so that i could find the mean resolution time for an incident Example: when incident is opened at 8AM and is in progress till 8.30AM and is now put on hold till 10 AM and again changed to IN progress and resolved at 10.30AM...
What is included in the "Embedded Integration" of the Now Platform?
Dear community, by having a look at the Capabilities the "embedded integrations" is one part of the Now Platform. Could anyone describe what it is about? Is it the integration to other systems (my understanding is that these kind of integrations are ...