Hi, I have a requirement to write a fix script to update bulk CI records and update the status to 'Retired'. kindly assist me on fix script for the same. I tried something here below which I would like to run in the background script as it is a bulk ...
In our previous ITSM tool 'RMS', we were able to report on who had viewed an Incident and not assigned it to themselves to resolve (Let me explain the scenario - An Analyst is cherry picking incidents that are easy to resolve and leaving the more dif...
Hi, I need to get the list of all flow contexts that is running for more than 4 hours or is stuck on waiting for more than 4 hours in order to create an actionable item (incident) for them. I am stuck on the trigger for the same. The created, updated...
For Duration field, how to show only days? I have tried as per documentation: https://docs.servicenow.com/bundle/kingston-application-development/page/script/general-scripting/concept/c_SettingTheDurationFieldValue.html#d168623e181 But its not showin...
What is the migration best practice from general SN instance to self-hosted SN instance? I also know about the pre-requirements for it such as network f/w policy. Please share your experiences.
Hello dear community, I need help:I'm trying to figure out what things I can do in the service portal I'm building, I want to know if I can change the background color of what is selected in the picture below. When I press the pencil button to edi...
I'm trying to better understand how to configure KB articles to be found when searching. Are keywords used to improve search results or is there some other mechanism used? For example, if I search for a particular word (e.g. "standards"), I would e...
This exact wording is not found on/ in the UI builder fundamentals so I'm having a hard time finding answers to it.
In the example below, there are 200 members in Group A and 180 members in Group B. How would you best go about moving all the members from Group B to Group A? Resulting in 380 members in Group A and no members in Group B. thx, Parker
hi i currently started working in ServiceNow for 4th months .i want some sample freshers resume kindly please share if any body has the sample copy please share it or give me few tips how a fresher sample resume should be , since i have very less ex...
Not the links for reference fields but the URL of the record itself, for a incident e.g. https://<instance>.service-now.com/nav_to.do?uri=incident.do?sys_id=b3c426671b8a44d0077621ff6e4bcbd3 Or would you just ask the parter to append the returnable ...
Where is the default list layout of a database view table being set? When I am on the 'incident_sla' DB view table I can see only 4 columns on the default list layout. I would like to know how only 4 fields are set as the default list layout. The Pro...
I am working on JIRA Spoke connection in Flow Designer, I am using pre-prepared inputs from JIRA Spoke application and I have noticed, that I can't use some data pills from the picker. I can't use anything under Array.Object. For example I would lik...
I am trying to connect to Oracle DB to unlock use account and my query is alter user <UserID> account unlock I am trying to Sanitize the userid value , but it is appending single quotes to the userid value. How do I remove the single quote and pa...
Hello, I'm having a Flow that fetch records using 'Loop up records' based on some condition and if condition satisfies then have to update the record. Before updating the record I would like to generate a CSV file from the 'Look up records' to ensure...
