Hello: If I'm understanding the Service Catalog documentation correctly, the catalog should come with default categories (first screen shot below). In our instance we have none of these default categories (Hardware -> Computers etc) - last two scree...
Hi, I have one catalog item, in which there is one field group member of List collector type. when I am trying to select user it is showing me created date instead of name or email. Even I have given this condition in the variable attribute of group ...
How to hide Save button in Service Portal form view
Hello All, I am unable to login to the now leaning portal . I am able to put the login details and verify the OTP but when verified the authintication code i am not able to see the learning portal in stead of that it is getting redirect to "http...
Hi, Im running a script which pulls list of AD group members from a remote server. When i run the script for some groups im not able to fetch the members due to some error. I want the script to ignore the error and continue execution for rest other...
Hi, I'd like to know how I'd be able to import data from a third party tool that provides a REST API, without IntegrationHub. Basically, I expected to be able to define a REST message with a GET method, which returns some data, which in turn gets ins...
Hi All, I need some help on translation for announcement on the portal. I have created an announcement and I have translation in translated text created as well but I switch the language translation is not happening each time i need to do cache.do so...
Has anybody tackled adding a link to the service portal in the user menu after upgrading to San Diego? The old method on UI16 was to use an AngularJS selector and insert an html element into the menu, but that method doesn't seem to work now. I don't...
Hello everyone! I am asking in general, -what is considered as best practice when it comes to email notifications? -Do we just deactivate all the OOTB notifications? and make our own if they do not fit our need 100%? -or maybe we can do some changes ...
How do I write a client script to auto populate a reference field when "requested for/name" field is populated?
Hi, I'd like to know if there's an easy way to hide the "Data Table from Instance Definition" widget (or rather, instances of this widget) if no records are returned. The use case is the following: we have a custom table that's populated from a recor...
Hi, I want to customize a user form in resource module in ServiceNow, where if I select the name of the person from User table (using reference field) then first name and last names should be picked and filled up in their respective fields. Currently...
For whatever reason, we're getting the following error after clicking a UI action even though the UI action is successful in setting all of the field values correctly. Since there really isn't an error, is there a line of code I can add to this to cl...
1. We have "/sp" portal 2. Admin user is able to see content in portal home page. https://<<instance name>>.service-now.com/sp 3. Non-Admin users not able to see content in portal home page. Getting a message "Security constraints prevent access to r...
I have claimed my instance in the developer.servicenow.com but when i access to the platform, 4 or 5 seconds after redirects me to the App Engine Studio. Here a video for you to check what's happening:https://youtu.be/G-FqA0k9C64 Any ideas on how to ...
