Hello, I'm trying to activate the chat in service portal. But I keep getting this message from the bot "There are no agents available at the moment. Please try again later." I checked the queue and the group assigned to that queue. I set the availabi...
We need to archive the CIs from the CMDB CI(cmdb_ci) table, however, we couldn't find them in the table listed under the Archiving rule form. Please explain why this is happening and how we can complete the archiving rule.
Hello, Is it possible to change field size for Name-value Pairs field type? I want to make left field shorter and right one longer.
Hi All,I'm looking for a way to change the item 'quantity' selection in shopping cart (at least in the cart widget when viewing items) so that it's not a drop-down but free-form / integer input type. also based on same integer value given, 'Subtotal'...
Hello All: I am not sure what is missing in my code but it does not appear that the client ajax is calling my script include as the gs.info message is not getting logged. Attached are my client and server scripts. Client Script: function onChange(con...
We don't want users to be able to delete any approval request. It seems that the only way to achieve this requires customization in OOB Delete ACL. Is this the only way?From auditing and compliance perspective this seems odd.
Hello Everyone,do you know how tasks are linked to requested items?For example when I request an item, automated tasks are generated and they show in the Catalog Task Tab of the Requested item details: do you know how these tasks are related to that...
Hello, My company has an application service in Azure to host some of our internal API's. I am trying to add an integration from Servicenow and keep getting a 401 unauthorized even though it looks like I am successfully getting a token using the oaut...
Hi everyone, I know LDAP authentication is not supported through MID server. My understanding is that this happens because LDAP doesn't support SSL connections. However LDAPS supports them, so I was wondering if LDAPS would support authentication thr...
If I create a freeform board, I can invite others to join that board. I can then assign tasks to users within the board. If I assign a task to a user from the VTB, that task will appear in their "My Work" list. This is all awesome. If I archive a tas...
Hello All, For some reason I am unable to assign a Clone Profile (System Profile) to a table that needs to be excluded during cloning - sys_update_set_source. The slushbucket is empty. I have seen this article (https://support.servicenow.com/kb?id...
I recently enabled the Remote Instance Spoke for Integration Hub and am trying to configure a flow using the "Update Remote Record" action. However the action is not available for selection. Testing the action throws the below error. There was an err...
My voucher for discovery certification is expiring on March 30? Does it mean I have to take the exam by the 30th or I can register by that date and can still take the exam sometime in April? Appreciate it.
Hi, i want to restrict special characters in string field. And I used the below script , it is restricting spaces also, can anyone help on how to achieve this, without restricting spaces. function onChange(control, oldValue, newValue, isLoading) { if...
Hi, Could you kindly help me ? I would like to look up records and if I found the user is a member of a group proceed to next step. How do I use an If function against look up record? Thanks in advanced
