Hi Team , We have enabled AI search recently in our instance and we have noticed that typeahead search widget is only showing suggestion but not the typeahead. Is it a expect behavior or we are missing some configuration?I have checked system propert...
Flow Designer should start when Incident is created with Short Description contains “Flow” or “flow” word.Create 4 child incident for the same incident where Flow Designer has been triggered. Caller same as parentFirst Incident Short Descript – Task1...
I have seen a few KB articles but I cannot get the method in those to work.I want to be able to enable specific users (ideally groups) to use the San Diego next generation UI but not all those using the platform at once.What I have doneI have set the...
We have a template widget on our incident tickets within agent workspace. I'm wondering how to get that same widget added to task tickets within agent workspace? Screenshot shows the template widget within an incident ticket, that widget is the one I...
I have set 'Valid To' date on Knowledge article to 1 year after publish and it is auto populating when I create a new Knowledge article.But if I reject the retire/republish the article Valid To field is setting to 01-01-2100. I can see there is a Ar...
I have a workflow that contains activities such as catalog tasks and switches. My workflow has been working good for many months but recently I saw a workflow context that stopped at the catalog task, and doesn't advance to the next activity (a switc...
I am calling a 'catalog task' activity in a workflow, which is not actually creating any task that I can see. In the end of the workflow logs is the following statement: "After running a sequence of activities we expected a 'last executing' record ...
On the Global Search results page for San Diego using Next Experience clicking the "View All" for a section (such as "View all Task - Incidents") the page displayed is not a list display that is sortable. Previously this page was a list display and ...
Hi, There is one email notification on 'sc_req_item' table which is running when a record is updated and has a condition 'Additional comments' changes. In the 'who will receive' section the user added is 'requested_for' user. What is happening here...
Hi all,I have a question. Our requirement is that when a user orders a catalog item, the request is auto approved and the requested item records (RITM''s) are sent to the appropriate users for approval. This is fairly simple and has been configured. ...
I need to prevent users to delete a specific attachment. I created a before delete BR and it prevents the record from being deleted but it erases all the file content, it is a MS Word file. To use ACL I would have to update al least ten others that a...
Dear Experts, Few questions regarding the capability of CI Class Manager. Was thinking if this will be available to all users and will be a good approach to extract their own CI data report. 1. May I know what is the minimum role required for a user ...
@Ankur Bawiskar Hello All, We are have a order guide in which it will have multiple catalog item and creating a case from it.I want to show case for contact user.When I click on checkout Now its redirecting to support?id=sc_request&is_new_order=...
I need to create the following: 1. Notification 2. Event 3. schedule script execution I need to create a notification that will remind the approver of an unapproved RITM, it should be run Daily, Weekdays(Monday - Friday) and 8:00 am - 5:00 pm. My fir...
Hi Experts, We have a catalog item with one of the variable value, when user input particular value (i.e, https://dev.company.com/Enterprise-company-Org/PRJ-project/_build?definitionId=4841), as user inputs and changes to other field we need to popul...
