Hello Community,In agent workspace record menus, see screenshot attached.is it possible to rename them? for Example, rename Case to Customer Case?I also want that when users click the catalog item, to go directly to the form of a specified catalog it...
MY requirement is in SLA using Workflow. i am creating an sn_customerservice_task . when ever sn_customerservice_task is created SLA should run for 24 hours. if the SLA has breached , the notification should be sent. i have created an code to check ...
Customization with Pro-Code by JavaScript in ServiceNow.We would like to measure the C1 code coverage of Pro-Code features in a unit test. If there is a way to measure code coverage, we would appreciate it if you could provide it.
can anyone help me procss of login into email through midserver script inn servicenow and read he emails
Hi, I have a question about record update log. Is there a way to check the update log for custom table records? Thank you in advance.
Hi all, Can you please let me know how to go about creating a report that will show the breakdown of each activities in a playbook in terms to how long did it take to complete them? The main use case here is to determine which particular activity is ...
I am trying to call a rest api hosted in onprem dc in my office using a midserver. The api has self signed ssl certificate. I have created a catalog in service now. The catalog is able to connect midserver. but the midserver is getting following erro...
I have piece of Javascript which i can't seem to get working. It's not really rocket sience i guess. The Script Include is giving the values i want so there is no issue with that but. I want to check if user_name is not empty. (Which works if i add a...
I have an assessment, I am building functionality in which Assignee take their assessment in excel and uploads that excel on the assessment record. After that on click of UI action that responses parse from an excel and update into Servicenow?
I have been loving the scan function for update sets, but I'm concerned the "Access controls on Tables" check is not focused properly to provide good information. This has me considering ignoring the ACL findings on scan results, so I wanted to check...
Hi im importing catalog ui policy through import sets but im having trouble while writing my transform field map script for my catalog conditions like here im writing three columns in excel sheet for choose variable ..choose operator and input valu...
I want to make a field mandatory and add certain options to the string field based on a selection of a reference field on the form.
Hi Team, Please let me know how to acheive this. i have around 120 groups that have workspace_user role. Now, I want to replace workspace_user role to agent_workspace_user role in all the groups. i tried with transform map with Group set as colasee b...
Hi, I want to write filter condition of date after 30 days from now, please help me.
Hello, Can someone enlighten me on what is the difference on using navpage.do and nav_to.do on url for homepage. We were asked what is better to use for url and I am stuck on where should I look to compare their differences. Thanks in advance
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