I have requirement to re-direct Non-Itil users to ESC portal. By default every single user is alloted with few roles in the business and everyone are re-directed to backend view which is confusing the ESS user. Can someone please help me here, than...
I am looking for resources or best practice documents or what the Community members have found has worked best in their orgs in regards to notifications... I am having issues with people not reading their ServiceNow email notifications from the syst...
Hi Team,As part of security scoring we are planning to Specify Blacklisted File types by using properties glide.security.attachment_type.use_blacklist - Setting it to Trueglide.attachment.blacklisted.types - Setting the blacklisted file typesglide.a...
Hi All, I wanted to check how many custom tables are allowed for my licence in instance Is there a report or place where I can check how many tables are allowed ?
Is adding annotations the only way to add labels to a form? I am having a problem with controlling annotations visibility using UI policies. At the same time, client scripts seem to only work on UI16 and not agent workspace. Are there alternative met...
I am using catalog client script on submit as below var allFields = g_form.getFieldNames(); for(var fieldName in allFields){ alert( allFields[fieldName]); } it is not working and not allowing to submit the form. i...
Hi, we applied glide-paris-06-24-2020__patch6 to one of our non-prod instances and worked through the list of skipped changes in Upgrade Center. Review results were recorded in an update set. We then moved that update set to the next non-prod instanc...
I'm configuring ITSM Agent Workspace. I want for my List Categories to be in alphabetical order. So I want to set all of these order values to the same number so that ServiceNow will use the Names for ordering rather than the hard-coded order value...
I'm trying to dynamically instantiate a Script Include. Based on some other forum responses here is what I've done in the Scripts-Background interface: Script Include: Scripts://Traditional approach: WORKS!var obj = new global.TestAPI();var result =...
Unable to download MID Server files from my instance. Getting below error, do anyone know why we are getting this error? Able to download below Windows (ZIP), but it does not have installer.bat file required for the installation
Hi there, I have created a flow like this: This flow will make the release record Active when state reset to Draft from Closed complete/Cancelled. I want to do this for few other tables like rm_task, rm_release_phase and rm_feature. I don't want ...
How can we disable submit button on Service Portal view as well as ITIL view when we select Particular value under catalog variable on the catalog form @Ankur Bawiskar @Saurav @shloke04 @Anil Lande @Maik Skoddow @Jaspal Singh @Sandeep Dutta ...
Hello, I am trying to set up the Integration Hub SCCM Activities and went through the whole set-up process.When trying to connect to the SCCM DB with the MID Server with Windows Credentials I get an "Authentication Failure" error.I couldn't find any ...
Hi everyone, First of all, Happy New Year 2022!!! Hope you are all fine!! About my question, I want to create a page with different tabs, in each tab, create a subpage or viewport in which I create a List Template. What I have tried so far didn't wo...
how to set incident caller dynamically as current user?