Display value from field in above reference
Hi I have a reference field that looks up a computer in alm_hardware table. I want to display the serial number 'serial_number' in a form of the computer selected in the above reference field.
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Resolved! ITIL role in Advanced Work Assignment, Agent Chat, Walk Up Experience
I have been using ITSM fulfiller licenses tied to a custom role, to provide access to some of the ITSM suite but not all of the access that the ITIL role provides. I can use snc-incident-write embedded in this custom role to give access to the incide...
Resolved! ServiceNow - PaaS/ SaaS/ aPaaS/ ITaaS
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Resolved! How to set a default value for choice field based on another choice field using configure dictionary?
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Dirty Form alert "save" button from "Do you want to save your changes? alert is not working for Custom scope table. when clicks on save field changes are not saving. But OOB tables save button is working
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Resolved! getting an error on the Requests and Approvals widget but page is not using the widget
Hello, I am using the sc_home page when I click on Request Something. I am getting a failing widget error on the Request and Approval widget although I am not using the widget on the page. I am not sure how to resolve this issue since I am not using...
Resolved! There are no agents available at the moment
Hello, I'm trying to activate the chat in service portal. But I keep getting this message from the bot "There are no agents available at the moment. Please try again later." I checked the queue and the group assigned to that queue. I set the availabi...
Setting up archive rules for CMDB CI table.
We need to archive the CIs from the CMDB CI(cmdb_ci) table, however, we couldn't find them in the table listed under the Archiving rule form. Please explain why this is happening and how we can complete the archiving rule.
Name-value Pairs field style
Hello, Is it possible to change field size for Name-value Pairs field type? I want to make left field shorter and right one longer.
How to change in Service Catalog: Cart Item Quantity as Integer instead of select box choices
Hi All,I'm looking for a way to change the item 'quantity' selection in shopping cart (at least in the cart widget when viewing items) so that it's not a drop-down but free-form / integer input type. also based on same integer value given, 'Subtotal'...
Resolved! GlideAjax not calling Script Include
Hello All: I am not sure what is missing in my code but it does not appear that the client ajax is calling my script include as the gs.info message is not getting logged. Attached are my client and server scripts. Client Script: function onChange(con...
Resolved! How can we prevent deletion of approval requests?
We don't want users to be able to delete any approval request. It seems that the only way to achieve this requires customization in OOB Delete ACL. Is this the only way?From auditing and compliance perspective this seems odd.
Resolved! Request items and tasks linking
Hello Everyone,do you know how tasks are linked to requested items?For example when I request an item, automated tasks are generated and they show in the Catalog Task Tab of the Requested item details: do you know how these tasks are related to that...
Connect to Azure App Registration using OAuth application registry
Hello, My company has an application service in Azure to host some of our internal API's. I am trying to add an integration from Servicenow and keep getting a 401 unauthorized even though it looks like I am successfully getting a token using the oaut...
Resolved! Is LDAP authentication supported on LDAPS through MID server?
Hi everyone, I know LDAP authentication is not supported through MID server. My understanding is that this happens because LDAP doesn't support SSL connections. However LDAPS supports them, so I was wondering if LDAPS would support authentication thr...
