Hi, Thanks for taking the time to read. In my company we use group approvals for certain items. I am trying to find out what items uses a specific group approval. For example, if Service Desk Managers group approval was used on 10 flows/workflows. Ho...
When a user submit the request, the RITM number should be autopopulated in the work notes of that change request i.e. RITMXXXXXXXX is created.
how to get url parameter value in the server side script?
Hi dear community ! In our instance we have incidents description written in non-western alphabet (Cyrillic, etc.)When users export incidents in XLS format, these characters appears properly.However, when exporting in CSV format, they are replaced by...
Hi, Currently, we are in a domain separated instance and each domain users wants a different dictionary override for the same table and field. Upon playing around, it seems this is only possible for reference qualifiers(using script include). Has an...
Hey fellas! I'm trying to figure out how to run a query against multiple status as well as run a query against todays date. Basically, we have a due date field that, if that due date is within 2 days from today. We need to check a rush box field we h...
Hi! I am receiving an error message when trying to use Connect Chat, can anyone advise please? p.s I am the administrator. Here are my current settings: Many thanks, Lisa
Hi there, Is there a way to make Service Portal banner announcements update real time ? I tried adding record watcher on 'announcement' table on one of the portal widget but that didn't help. On further investigation, I found that the code which gene...
Is it possible to hide fields on "List view" however that may or may not present on the form
I need to create a flow designer that counts down after a specific RITM item has been closed (where active is false). The count down time is defined by a variable inside the corresponding RITM and will vary. Where I attempt to trigger the flow off th...
Hello, I'm unable to access my instance at https://dev82749.service-now.com/navpage.do as the page redirects to https://dev82749.service-now.com/now/appenginestudio/home.How do I keep the instance on the navpage and prevent the redirect?
I got a requirement to remove/disable a support language(Russian) from both development and production instance.. There is a plugin for Russian translation(which is installed in all my instances). But we can not uninstall the plugin. And also I can't...
This is specific to details available on the HI Portal.While I can see the IP info for both DC's, there is no longer anything indicating which is the current active DC. In the past, Primary and Secondary were the terms and were visible.With AHA's bet...
Hello Experts, We have a table which has three Choice FIelds > I need to write a Business Rule to validate if the data is already present to avoid duplicate entries.but somehow I am not able to retrieve the value of choice Fields. Below is the code...
What is the role needed to access cmdb_ci_computer table for 'web acess' only account to read? I don't see any ACL for computer table and only see for cmdb_ci. Is it right or am I missing anything? Appreciate it. In case if they need update to one...
