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Tags in reports

hey, Can anyone advise how to create reports with Tags ie... i have a report of Incidents where some are tagged that Agents need coaching so report is based on Incident Table & filtered where "tags are applied" & sorted by manager (because i cannot f...

michelle38 by Kilo Explorer
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  • 2 replies
  • 0 helpfuls

Resolved! View Encoded Query in user friendly way?

Hi, I have a scenario where-by an encoded query is the value of a variable within a RITM: So when it comes to approve this within our Service Portal, the user will see the query as so: Is anyone aware of a way to get this query string to display in ...

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Resolved! How to determine Notification SOURCE?

Cool people of the ServiceNow World... I have a Notification which, on the face of it, should ONLY be sent when an event is generated.  It looks like this: But if I scroll down in the Notification form, and I look at the "Email Logs" related list, I...

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different View for Workspace

How can i change the View in the OOTB Workspace? In the Backend i can create different Views for example different users For the OOTB Workspace there is only the "workspace" view. How can i change that?   Thanks for your help.    Sandra

Sandra H_ by Tera Contributor
  • 3769 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to create a new list view?

Unable to perform a simple task of saving a customized list view. Documentation shows an option to save a "View Name", which is not visible to me. I tried elevating role or changing my role to an ITIL User. Need advise. 

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Vipin Verma3 by Tera Contributor
  • 8195 Views
  • 4 replies
  • 3 helpfuls