Issue with email approvals not working in Service Now We recently discovered an critical issue that we may need your help with. When a user requests something their Manager gets the email to approve, but if they try to approve via email the approv...
Hi good day! We have a customized widget in our Service Portal (created by previous developer) that shows that active RITM Tickets (sc_req_item table) and active Incidents (incident table) of user (see image below). Now, I need to add a new ICON that...
Hi We have UI Action Buttons on top of the screen which we have color coded and also added icons on the buttons thru client script (thanks to SN Guru for the script). It is working as expected on the top in the header but not on the bottom of the for...
Dear All, Greetings !! I am working on a requirement wherein I have to integrate our ServiceNow instance with Sailpoint application. We have received following Endpoint to make a GET method call from Sailpoint in order to fetch record for a specific ...
We have three different choice fields in our Incident form and only when we select one value in field no. 1 then only it shows some corresponding choice values in fields no. 2 and when we select one value in field no. 2 then only it shows some choice...
I have active flow executions that are running because they were triggered by the creation of a survey.I have since updated the flow, but, the pre-existing flow executions are still using the original flow, and not taking the changes that I made, int...
Will the function "waitForResponse(seconds)" wait the specified number of seconds even if the response is received sooner?
Anyone knows which table stores the details of flow designers? For example, if I create a flow designer with a trigger and some actions, there has to be some table that stores the trigger details and the action details right?
When I include a link, e.g., <a href="path/to/my/uri">Hello</a>, in the Virtual Agent Table response script, the link is displayed as plain text. How to allow Virtual Agent to render the link? Below is my response configuration. I have set the gl...
$window.location.reload() only works in chrome and not in IE have tried: location.reload(true);window.location.href = window.location.href;anyone else experienced the same or similar, and has anyone solved this?
What is the difference between Fixed scripts & background Scripts ? can anyone please tell what is the exact difference i read many articles but didn't get those. i am Expecting exact difference. Thank you in advance.
Hello there, I've been doing some testing in preparation for explicit roles, and I've installed the Explicit Roles plug-in in one of my sub-prod instances. In another sub-prod, I've installed CSM. The behaviour I'm seeing is that with just the plug-i...
Hello, Can i ask the community for assistance as im trying to create flow via the Flow Designer and i cannot find the Requested Item Table as i need to perform a trigger and update on the record. Thanks for your help all. Jerry
I have created a widget called "Action" which contains 2 buttons on the request table. when the user submits the request ticket I want to show the widget with 20 seconds of time delay. How to do that?
There are two ways to set up SAML authentication:(1) How to register IdP in Multi-Provider SSO-> Identity Providers.→ Probably the function originally used when registering multiple IdPs.Register ADFS as an IdP here and set it to use that IdP.(2) How...
