I'm trying to figure this out but I can't seem to find answers in the usual places. I'm looking to customize the header menu in the Employee Service Center page. I'm looking to remove and add as needed but I can't seem to find the right method to do ...
Hi everyone, I have a custom table where I manage a categorization hierarchy with reference fields. Where 'related categories' field is a list referencing PARENT categories. So all records in level 2 and level 3 have this field filled with one/more ...
In an Event triggered E-Mail Notification(named "Approval Cost Center"), I need to add a button called "Resend" and when the button is clicked, the same mail should send again. What I did:- I added a E-Mail Notification Script, I added the following...
We have a flow that waits for 18 hours to disable an account at 6PM but it does it based on the system time of GMT. We'd like this to be localised so US users get theirs at 11PM GMT / 6PM EST. Is there a way to do this in flow designer without havi...
Hi,As mentioned in the KB0993966 at step "Verify Groups have the appropriate Subscriptions associated", I found we have around 200 fulfiller roles that belongs to around 70 groups. So, I added those 70 Groups in the Subscription to populate the sub...
When I open a change, I can 'Propose a New Change Template' from the hamburger menu. But when I do this, it doesn't create a record in Change > Standard Change > Open Proposals. But I can create a template by using New in that menu. Likewise, when I ...
I'm working on creating Incident tasks that will be automatically added to tickets based on conditions within the incident information. I have the tasks being created successfully, but the default view for the incident form does not include incident ...
Our customers created case via the web portal. Our engineers work in the incident. All the updates that should be visible for the customer are synchronized between case and incident. When a customer adds an attachment to the case, it is not visible i...
After enabling Contextual Search on Incidents and Calls, I see when a catalog item is found by the search, our options are "Preview" and "Order" We don't want our help desk staff filling in Service Catalog requests for items that are available, so ...
I have a requirement to auto-create catalog request through email inbound action, my approach is to use the Cart API(any better solution?) in inbound action script, I set up the inbound on sc_req_item table but I am not doing a current.insert() other...
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I'm just starting with ServiceNow, and have some basic, mostly yes/no questions relating to business rules and conditions for starting them. Do field_name.changes conditions specified in 'When to Run' evaluate to true when doing an insert or delete? ...
I am looking for a glossary of term for ServiceNow. One that is a complete glossary, from incidents to surveys....etc... It would be nice if you could go to one place like the old wiki glossary of terms: https://old.wiki/index.php?title=Glossary_of_...
We are considering providing a screen that allows users to search for multiple items by specifying search criteria. We are aware that if the module's Link type is set to "Search Screen", it is possible to enter search conditions for each item in the ...
What is the significance of Source and SSO source fields on the User form?
