Resolved! Is it possible to edit a submitted survey?
Good afternoon, I just have a quick question. I have a manager who wants to edit survey responses from vendors. Is it possible to edit a submitted survey? Best regards, Corey
Forum Posts
Resolved! comparison between two strings
Hi, I have two variables - test and target .both contains a list of sys_Id separated by comma. Now I have to write a business rule which compare the sys_ids in test with that of the target and will throw an error message if any of the sys_id in test ...
About sub query in EncodedQuery
Hi All,I am trying to use a subquery to retrieve records from a table that belongs to a table that is joined to another table. The schema and execution results are as follows 1.Table:Affiliation[u_affiliation](Global Scope) u_user_name Reference User...
Resolved! Get values from referencing table in notification
Hi We have a survey record on asmt_assessment_instance table that gets triggered when an incident is resolved. I have a new requirement that when the survey instance is completed a notification gets sent to the incident assignee with the asmt_assess...
Resolved! パスワードのロック回数の制御と、パスワードの再利用回数の制御について
①「N回以上パスワードの入力ミスをした場合に、アカウントロックする」ということを実現したいと考えています。OOTBでの設定箇所がありましたら、ご教授いただきたく存じます。 ②また、「過去に使用したパスワードはM世代の間、再利用できない」ということも実現したいです。OOTBでの設定箇所などがございましたら、ご教授いただきたく存じます。
Resolved! Related to the Plugin Activation: ITSM Roles (com.snc.itsm.roles)
Is it possible to just activate one of the plugin from this ITSM Roles group? Among the 4 plugins, we need only PM related plugin (mentioned below). Can we have only that activated in our instance?Plugin: ITSM Roles (com.snc.itsm.roles) Includes: ITS...
Incident Create Template Add Default Fields
Hello, We have this requirement where we need to add/modify which fields are pulled from the Incident by default when the "Create Template" is selected and the form is loaded on the Agent Workspace.We would like to remove the "State" field for exampl...
Stories View
I use both the PCR view of Story and the Agile Story view. the link in the email opens the story to my last used view. i cannot work with PCR stories when i have the Agile view set. it is kind of a pain to switch it back and forth, i was wondering if...
Resolved! Join two Encoded queries by OR condition
Hi All, I am trying to combine two Encoded queries with an Or condition, example: query 1 = 'element_id=' + converseRecord + '^valueLIKEhow^valueLIKEhelp'; query 2 ='element_id=' + converseRecord + '^valueLIKEwhat^valueLIKEissue'; gr1.addEncodedQuery...
How to query a record sys_id in client script portal widget.
Hello All, I'm attempting to use the same HTML href URL in the client script for the Confirm button. However, I am unable to obtain the record sys id. HTML link for RITM0022516 is <a ng-href="?id=approval&table=sysapproval_approver&sys_id={{::ap...
Resolved! FLOW - Service Catalog - updated RITM variables
Hello, I have a flow which is triggered by the Service Catalog. Using the ootb action Get Catalog Variables. Then in the Catalog Task - genereted from the Create Catalog Task - Assignee will update variables. If I want then to operate on those variab...
Resolved! ATF - Set Component Value (Custom UI) for Change risk assessment
I created a ATF to test change request risk assessment. Here are the steps: 1. Record Query2. Open an Existing Record 3. Clicked a UI action: Clicked UI action 'Risk Assessment' on 'change request' form 4. Set Component Values (Custom UI) I set all ...
Need to create Metric instance record based on certain condition
Hi, I want to create a metric instance record but on specific condition. I have created one metric definition : Last assignment group for Incident table where type is script calculation. But I haven't written script on the script field. Rather I have...
Business Rule to create approvers.
Hi, I am having one customization to create approvals through business rule. I have created a change request through catalog task. That change request is having one custom field u_group_approver. This field needs to be filled on the basis of change t...
Resolved! Why is the Save button grayed out in flow designer?
I'm very new to working with the flow designer so the answer to this is likely to be obvious to many of you. (I've been using workflows.) We're splitting one service catalog request item in two so I copied the flow someone else wrote for the original...
