I'm confused as to what ServiceNow offers with regards to CTI. I have several questions on it: What is the difference between Voice/Cloud Call Center (https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/cloud-call-center/concept...
What is the difference between a UI Policy and Data Policy? Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web servicesData Policies can be converted into UI Policies,...
Could anyone please help with the details for AWS S3 bucket integration with ServiceNow ? I need to pull some badge data files into ServiceNow on a periodic basis. How could I establish this without using S3 Spoke as we do not have the license for In...
Hi We have an issue in SN, where we need to look into the "event log". Normally the "event log" holds entries for a max of 5 days. Is it possible to extend this period to eg. 10 days? Thanks in advance for your helpSoren
Hi, I want to run a scheduled import for a Data source daily at 12 AM EST. I couldn't get this done as expected. Could anyone please provide a solution for this? TIA
I want to change the style of a specific field using JavaScript based on a condition using Client Script
Hi, We have migrated the legacy survey and could see that the survey email notification is sent even after the incident is resolved once. The survey is sent once when the incident is resolved and when the user tries to edit the same incident the new ...
I am wondering how I can start a workflow from a script? I've seen various examples on community, but nothing that's really making sense for what I'm attempting to do. In my script, I'm looking for records that are going to expire in 60 days. That pi...
Hi All,I have got a requirement where I need to be put HTML tags to the description field. This is because the catalog items are being pushed from a third party system using a web-services integration. I know you can edit this using the features avai...
Before disabling an Assignment Group, how would one go about identifying any automation (record producers, scheduled templates, workflows, etc) that may be creating/assigning tickets to the assignment group? Also, is there any need to move the Closed...
We want to enable our user's to decide on their own if/when they change over to the "NEW" UI (Polaris). (Don't understand why this isn't built in like it was for the UI15-16 switchover). Simple approach to this I thought would be just a UI Action on ...
Hi, I am trying to access the docs.servicenow.com but getting error like below, Can someone please help me to resolve We were not able to display the page you requested. TypeError: $(...).tooltip is not a function TypeError: $(...).tooltip is no...
Hi, has anyone come across this issue and knows what the cause is or how to resolve it? Tried using Google & MS Authenticator on iPhone. Tried changing time zone settings on instance an mobile pone - no joy. Thanks..
I want to auto-populate a field using catalog client script.
I would like to prepare two announcement widgets on the service portal and divide the contents to be displayed according to the contents.For example, create a category field in the announcements table.Use this category field to separate announcements...
