We have purchased a store app (Scoped App called Financial Services Case Mgmt), that provides a case management solution with Portal and Catalog functionality. We have 100's of Services that we want to load into this new app using Catalog Builder. ...
I have created and KB article and added the following meta data to the article however all search options work except for 'problem' by itself as a key word. Even if I search with a *wildcard *problem I receive the follow message Any suggestions...
Hi, I need to get the date when the "State" of the record was changed to "Approved". I created a Business Rule to capture the date in a Date field when the state changes, but for old records is there way to get the date. I tried GlideRecord for "sys_...
Hi all, I am getting the following error on our MID server. LDAP sync seems to be working fine in ServiceNow, but our discovery schedules are having timeout issues. I am wondering if the two are related and how to fix this error. An unexpected err...
Is anyone familiar with this concept and can explain how it is implemented? I have heard of this being used by some companies, but I am not sure I grasp the concept. I assume you assign Admin roles on the fly, only when a Developer needs it to accomp...
Dear SN community, I am new to the team to build up our catalog items for our service catalog.I have an item with a few input fields and dropdown boxes, but I want to have a button included.When the button is pressed I want to trigger a serverside "A...
I am not able to access Task table from flow designer. I am able to access these tables only. but not task specifically. Can anyone help please ? Thanks
I need to create a record in related list of one record using flow designer. Actually I am creating a record in one table which is successfully executed and now I need to create another record in the related list of previously created record. I am n...
There are already an acl which gives restriction to state field in approval table and i created an acl to give access to state field for some more users and when i deactivated the acl which is still giving access to everyone. Please help me on this.
Hi, team. I need to validate a variable field. I tried variable validation regex but it serves only 80% of my solution. I have a field : number_Of_case variable. I have hr_case table. If any one enters value in number_of_case then it should validate ...
I have two instances and I'm struggling to migrate "Roles of existing Group" that another instance created xml to the other. If someone knows, please let me know. Thanks.
This message is in the error log for the SCCM 2012 Network import. The value trying to match on isn't present. Is this normal for SCCM? Is this error expected?
Recently I have created an email notification "test unsub" with email template "Unsubscribe and preferences". The notification is triggering fine with below email body. When I click on Unsubscribe a predefined email is generated and I have sent that...
I have two instances and I could migrate "Roles of new user" that created the update set to the other, but I couldn't migrate "Roles of existing user" that created the update set to the other. If someone knows, please let me know. Thanks.
Not sure if the Topics at hand fit the question but I couldn't find a better place to categorize this thread. It's really a table design question of ServiceNow core functionality. I'm storing comma-separated data in a List Type field. Ideally, I'd ha...
