ServiceNow AI Platform forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Tabbed - Variables in Service-Now

Is there a way to group variables into tabs in Service-Now similar to Azure resource / subscription requests (such as below)?  The catalog item have 4 tabs with variables in each tab, this is very intuitive if we can do this. 

find_real_file.png
hanaphouse by Giga Guru
  • 939 Views
  • 4 replies
  • 3 helpfuls

Resolved! VIP Incidents and Requests

We have VIP field in user Table. when it is selected for any user, in the incident form the caller will be highlighted as below   bbut for Requests it is not showing any indications for Vip Caller   Is this OOB functionality or can we implement the...

find_real_file.png find_real_file.png

Exporting Knowledge Articles

So we have a need to essentially bring articles back out of Knowledge... is there a way to export articles to a word document or good format other than just exporting the list of articles and attributes as a table?

Kristi5 by Giga Contributor
  • 4426 Views
  • 5 replies
  • 0 helpfuls

Resolved! Customize the Next Experience UI

Hello!  I'm wondering if I can customize the Next Experience UI? I want to change colors in the new Polaris theme. As of today I'm using the Basic Configuration UI16 and when I try to make changes it doesn't seem to apply in the new interface. Any id...

Shams3 by Tera Contributor
  • 1763 Views
  • 4 replies
  • 2 helpfuls

Resolved! MID Server Specifications

We are looking for anyone with a MID Server to give some base configuration sizing for Windows Server - everything is so open ended with sizing in documentation we would like to hear what others have done. Business size is Medium/Small in most compa...

Judy Kolby by Kilo Contributor
  • 10870 Views
  • 2 replies
  • 6 helpfuls

Resolved! Condition of inbound action - email.direct

Hi , Could you please help with inbound action if user is not in user table? I have inbound action that would like to process if coming from certain email address. I put in condition the below condition but it keeps skipping the rule. email.direct.to...

find_real_file.png
Kifrez by Kilo Guru
  • 961 Views
  • 1 replies
  • 1 helpfuls

Resolved! Extend cmdb_ci and task for free?

We have a process that we are looking into moving into ServiceNow. We think that it would involve the CMDB and Task tables. I have not been able to find a straight answer online about extending those tables. Does extending cmdb_ci count against licen...

qwertyflop by Giga Guru
  • 1498 Views
  • 4 replies
  • 2 helpfuls

Scheduled job access

Hello All, I want to provide access for Scheduled jobs to the users to create recurrence cases, incidents e.g. daily weekly monthly incidents using standard templates. At present scheduled job module has "Admin" access but I dont want to give admin r...