I work on an on premise instance for a customer, and the admin before me installed PPM module, and then customized it. The question I have is how can you uninstall the plugin and start over as the customer (new) wants to user the out of box capabilit...
A user wants me to give him this role, but I can't find out what exactly they will have access to if I give it to them They say " in order to use ServiceNow RESTAPI module/make RESTAPI calls from rest client. This is needed to manage location/CI data...
Hi all, We have a catalog item which not rendering/showing variables on service portal, Its showing catalog item title and description on the form not the variables. When we use "Try It" button on catalog item form, all variables are visible. The vis...
Have gone through the below link but still im not sure whats the purpose and how it works https://community.servicenow.com/community?id=community_question&sys_id=27fca47bdbb98c90f7fca851ca96196f Can anyone provide me an example for these two
What will gs.getUserID() return in case the requester of a task replies a "pending-customer action" notification email sent from the system ?
Greetings, Is there a way to put Service portal in maintenance mode? Thank you
I want to know which roles are required to create and update table: 1. Incident 2. Problem 3. Change Request 4. Request Thank you, Kushagra Behere
Hi experts, I am facing an issue at the time of personalizing list columns.When I click on the gear icon it shows empty slush bucket though I have admin role. and when I right click on the left slush bucket and select inspect at that time I found...
Dear Community, I would like to convert a few fulfillers into business stakeholder license. What i did was add the business stakeholder role to the group containing users. My question is now there are fulfiller roles as well in the group. Does this n...
Hello All, How do you change the hyperlink colour for Knowledge articles via portal view ie our colour is currently green but would like to change this to blue, is this an easy task to do? If so please advise how to? I have read some posts but they h...
Hello, new ServiceNow admin here so apologies if I posted in the wrong forum. We have created a custom password policy for local users and applied it via the Password Reset Credential Store. The question that I have is: Is it possible to apply differ...
Hi, How to hide field on preview icon open record . I used ui policy so it was hidden on form but how to hide on open record preview. Can anyone help me on this please. Thanks in advance.
I wanted to update the default SLA flow in flow designer to Not send the a notification when the SLA is at 75% and if the incident is a major incident. I made a copy of the default SLA flow in flow designer. I added the following new step after the...
Hello,I'm trying to setup user criteria based on group type.On a similar post someone shared this script: var gr = new GlideRecord('sys_user_group'); gr.addActiveQuery(); gr.addQuery('name', id); gr.setLimit(1); gr.query(); if (gr.type == '1cb8ab9bff...
Trying to use Flow Designer to send a survey looking at related list of attendees, is this possible?
