Resolved! Filter the display of knowledge articles by language in Service Portal
How can I filter the display of knowledge articles by user preferred language in "KB View 2" page in Service Portal? By default, articles in all languages are mixed.
Forum Posts
Unable to edit catalogue item as it is checked out
I am unable to edit my catalogue item as it is currently checked out for editing in Catalog Builder by someone else. I am unable to cancel checkout using the 'cancel checkout' button on top. Is there a way I can find who has this catalogue item check...
Remediate Duplicate Task
We have created we duplicate tasks, now we want to automate its remediation. Please suggest the best way and what to configure in the workflow. Please mention in detail
Resolved! Flow Designer Continuously Processing After Clicking Save
I am trying to save a flow in Flow Designer. However, after clicking the "Save" link the message "Processing" continuously persists. Does anyone have any recommendations on how to fix this and save the flow? I have tried...... closing the flow tab ...
Resolved! HI Service Portal (HI Help and Feedback) Floating buttons
Does anyone know how HI support is doing this on their Service Portal? These buttons that follow me on their Portal. I can click on feedback and complete a survey. I would like to do this on our service portal.
Resolved! Where are the data precedence rules?
At the moment I am running the course "Configure the CMDB Simulator (Paris)" and at task 09 "Configure Reconciliation Rule" I have no idea how to implement this because at section "Reconciliation Rules" for Windows Server I cannot find the list "Data...
Resolved! How to pass values from a from to a workflow that is inside another workflow
How to pass values from a from to a workflow that is inside another workflow.Thanks for your answer.
Best practice - CI relationships & Retiring
We have a consultant review our CMDB and one of the recommendation he gave was that we write a script to remove CI relationships when a CI is retired. While I can see the logic in this, I'm struggling on if this is best practice or not. I'm thinking ...
Error in Flow designer -- "Cancelled : error="Failed to get plan from instance for context: 1a3d25eea0054410da5ab492bf42b2aa"
Hi , I am using flow designer for my automation and i created a flow and subflow for it. When i am submitting a request it is working till check and as it calls a subflow it is giving error-" Cancelled : error="Failed to get plan from instance for co...
Resolved! setGroup(false): What is exact use of this method? Beacause of this my output also changes
If I comment this method(setWorkflow), then my other methods output gets wrong..... var ga = new GlideAggregate('u_empdata'); ga.addAggregate('SUM', 'u_salary'); ga.addAggregate('COUNT','u_salary'); ga.addAggregate('AVG', 'u_salary'); ga.addAggregat...
Resolved! How-to Setup Metric Definition for Catalog Task
Hey Community. I'm trying to set up a metric definition to calculate create to resolve duration. I copied the metric definition for incident and made a modification to it. I created a test ticket and I ended up getting time data in the duration field...
Resolved! Has anyone done a look up on a string field in a reference field?
So I have a requirement to do a look up on a sys_user reference field on a Catalog Item using an underlying string field in the User record.We have lookup on the User Name on that table for auto-complete and the documentation shows the ability to aut...
Resolved! check if lookup record returned a value in flow designer
Hi, I'm trying to create a flow in designer and one of the first things I need to do is check if a record exists. I'm able to do a record lookup action to look the record up based on my criteria. But Once the action completes I can't figure out how...
Resolved! Highlight mandatory field (in Agent Workspace)
Hi Experts,I want to change the background color of the mandatory fields in Agent Workspace.In the Backend this is no problem (Client Script/onload script / gel...), but how can I accomplish that in Agent Workspace?Thank you in advance,Simon
Resolved! Not able to view the Publish option for Reports
Hi Created a new custom report and not seeing publish option at share. Looking an option to publish and share the published url to public users. Thanks & Regards, Srini