Apologies for the title, I couldn't really think of anything that would describe my situation in a simple sentence. Here's my current scenario: we have a few customers where we need to restrict the visibility of cases of those customers to a few sele...
Trying to create new UI theme to choose in San Diego instead of Default(polaris) and Dark. Not finding any relevant information on exactly how to do this in Product Documentation.Branding instances is something that almost ALL customers want and it s...
Unable to return value in the returns field of local data resource configuration im trying to return short_description,text(knowledge table) But those values are not shown in the output
Hi,I would like to understand, what's the potential negative impact in our operation if we have overallocated the ITIL license / subscription?Will it deny other users from using the system?Regards,
Hi Team, I have created case in Now learning portal for one issue related to course IT Service Management (ITSM) Implementation On Demand (Rome). There is no response from backend support team. Can any one help me with information about escalation ma...
Hi Community, I have a requirement of creating Scripted REST API for a third party webhooks to consume. The webhooks request header contains a special signature (HMACSHA 256) and used to authenticate ServiceNow. Since OOB snow does not support Signe...
We had setup notifications in our system to let us know when the MID server status is down or up. The problem with this is that we're seeing the MID server go down and come back up within the same second in almost every case. ex. 10:42:13 the server ...
Hello Geeks, I am calling in a API and receiving a response and I am trying to push the values into an import set using a transform map. Below are the fields that I am receiving and trying to convert them into ServiceNow datetime format. (dd-MM-yyyy...
Hello Geeks, Using a transform map, I need to update a list field with multiple values and with the help of below source field transform script, I am able to append the values as shown in below screenshot. Field map script : answer = target.u_backup_...
I am trying to be able to set up approvers so that a user can manually select a new individual approver based on their needs. The approver may be different for each article. After the first approver is selected and they approve, it will go to second ...
Hello, I want to use if condition based on value populated in var_employee_company_name. If the value contains any of the below word it should skip further task which I can skip based on Yes/NO output of if check I need help to write the script i.e. ...
Hello, I have a Location variable referencing to the cmn_location table. I have selected the following location, but if I just use the keyword it is not picking up the location. Example: I have selected 10369 Democracy Lane, some users may not know...
Hello, I want to check if the RITM opened by field user is a part of "HR Intergration Group" or not. I am using this if script in workflow, but it is showing error . answer = ifScript(); function ifScript() {var name = current.opened_by; var grp = "...
Hi, I have created one custom table which is not extended from any table. I created a record producer for the table and then added it to our company portal .After that when I fill the details in the form and submit it is showing "404" error . However...
Is there anyway to send work items back into the queue for it to be reassigned to another user after some time? For example, if the agent doesn't finish all of his assigned work, forgets to reassigned it to someone else, and goes on vacation. Also it...
