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Resolved! Script not working in Flow Action

I am trying to convert a workflow I have over to using Flow Designer. In our Change Management process, I have a script in the workflow the creates RITM's for a keycard request. I can't use the Submit Catalog Item Request because some of the variable...

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Resolved! Where is the Coalesce option on a Transform map?

Hello, I'm at a bit of a loss.  There is supposed to be an option to choose if certain fields should be coalesced on a data import, however I don't see the option on the Transform Map or Mapping Assist forms.  I want to coalesce on Category Descripti...

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Trish Mac by Mega Guru
  • 1532 Views
  • 5 replies
  • 4 helpfuls

Related list filter condition set as default

Hi there, I have Cost plans as related lists for Demand and Project. Under the demand I can see the cost plans assosciated to that particular demand. But for Project all the cost plans in the system are showing up. I found that there the records are ...

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Harish74 by Tera Expert
  • 1172 Views
  • 10 replies
  • 0 helpfuls

Unable to create reconciliation rule for CMDB fundamentals: Configure the CMDB (Quebec) Task 09: Configure Reconciliation Rule

Problem Description:  Being part of the Cloud Dimensions CMDB implementation team, using CI Class Manager, you are tasked to update the Windows Server class with a reconciliation rule that achieves the following: - Windows Server record in CMDB with ...

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simran3 by Tera Contributor
  • 4350 Views
  • 12 replies
  • 27 helpfuls

Resolved! User criteria is not working on knowledge articles

I have this user criteria with the script below: The script is correct but when I impersonate a user that matches the user criteria and open the article below which he should not see the article, he can still the article on self service knowledge  ...

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Rae2 by Tera Contributor
  • 3263 Views
  • 5 replies
  • 1 helpfuls

Copying values from journal fields

Hi, we want to copy the values from journal field to string fields , work notes(journal input) to description and custom comments(journal input ) to short description.Only 1 field will be filled at a time,and other will be empty.so we have written th...

kalyani23 by Tera Contributor
  • 872 Views
  • 1 replies
  • 0 helpfuls

Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_avi_controller cannot be created since there are no attributes defined. Debug pattern to understand why no attributes have been assigned.

I am getting an error "Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_avi_controller cannot be created since there are no attributes defined. Debug pattern to understand why no attributes have been assigned." when executing the "...

Priya Adarsh by Tera Contributor
  • 1130 Views
  • 2 replies
  • 0 helpfuls